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NCCT Medical Office Assistant Practice Test (2026/2027) – Questions with Accurate Answers | Instant Download

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This document contains NCCT Medical Office Assistant (MOA) practice questions with fully verified correct answers and explanations. Topics include patient interactions, medical ethics, business correspondence, laboratory practices, insurance coding (CPT), professionalism, and office procedures. The material is structured to help MOA students and professionals prepare effectively for NCCT certification in 2026/2027.

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NCCT – QUESTIONS WITH ACCURATE ANSWERS.
If a patient tells the Patient Care Technician (PCT) that he does not want to get out of bed and
the PCT tries to move him anyway, the PCT could be charged with __________. correct answers
battery

For insurance processing purposes, what does the abbreviation CPT mean? correct answers
current procedural terminology

when writing a business letter, the medical assistant should include which type of punctuation
following the salutation? correct answers colon

Which of the following questions should the medical assistant ask to gain the most pertinent
information about the patient's chief concern while taking her history? correct answers what
brings you in to see the doctor today?

The medical assistant aligns all parts of a business letter at the left margin. This is an example of
which of the following letter formats? correct answers full block style

What five pieces of information must be available on every sample in the laboratory? correct
answers Full name, unique identifier, date of collection, time of collection, collector's identity

Recording the patient's critical glucose value in the medical record is an example of which of the
following? correct answers good laboratory practices (GLPs)

A patient presents to the medical office stating the following: "I was previously seen for a
physical exam and the EOB I received contained an error regarding my medical coverage. The
doctor ordered blood screening for hypercholesterolemia, and I'm out of my blood pressure
meds." Which of the following questions should the medical office assistant ask the patient first?
correct answers did the doctor say you needed to be seen today?

The medical assistant is preparing to escort a patient with a prosthetic limb, due to complications
from diabetes, to a room. Which of the following actions by the medical assistant is appropriate?
correct answers ask the pt if they need extra assistance before helping

A medical assistant maintains a positive, caring demeanor when the office is running 45 minutes
behind on scheduled appointments. This action is most indicative of which of the following
workplace behaviors? correct answers professionalism

Which of the following calls should the medical assistant refer directly to the provider? correct
answers positive radiological reports

The best way to ensure that a patient understands and complies with the medical office's
financial policy is to explain the correct answers office's financial policies and procedures in
advance of services

,A patient calls the office concerned because they have just been stung by a bee. Which of the
following shocks would be a concern? correct answers anaphylactic

A patient's wife calls the office and states that her husband is experiencing left arm pain and
chest pressure. Which of the following could the patient be suffering from? correct answers MI
(myocardial infarction)

Which of the following forms should always be included when sending a fax originating from
the medical office? correct answers cover sheet

Which of the following types of mail is the most cost effective for bound printed material, film,
and sound recordings? correct answers media

Which of the following are appropriate actions for the ECG technician to take when placing
electrodes on a patient's skin for a 24-hour Holter monitor? (Select the three (3) correct answers.)
correct answers Avoid scars and incisions., Tape the lead wires to the patient's skin., Abrade the
skin with an alcohol pad or dry 4x4.

What is the approximate amount of time for the QRS complex to record on an ECG? correct
answers 0.06-0.10 seconds

The ECG technician is performing an ECG on a patient who is obese, and wandering baseline is
present. Which of the actions should the technician take? (Select the two (2) correct answers.)
correct answers Ensure that new electrodes and clean clips are used., Ensure good skin
preparation.

A patient with Parkinson's comes in for an ECG with noticeably severe tremors. Which of the
following should the medical assistant do to ensure a proper reading? correct answers Have the
patient slide their hands under their buttocks.

Which of the following diagnostic procedures uses ultrasound to display an image of the
structure of the heart? correct answers echocardiogram

After validating an ECG order, collecting all supplies, and ensuring the machine is in proper
working order, the technician's next action should be to correct answers identify the pt

Which of the following actions by the ECG technician are likely to be performed prior to
exercise stress testing? (Select the four (4) correct answers.) correct answers Inform the patient
of expectations during the testing., Explain the symptoms to report if experienced during testing.,
Obtain the patient's medical history and current medications., Have a crash cart with defibrillator
close at hand.

The P wave of an ECG indicates correct answers atrial contraction.
The P wave on an ECG represents atrial contraction. The baseline is the heart at rest. The QRS
complex is ventricular contraction, whereas the T wave is ventricular relaxation.

, Which of the following rhythms identified on an ECG prompts the medical assistant to notify the
provider immediately? correct answers ventricular fibrillation.
ventricular fibrillation is the most life threatening arrhythmia, requiring immediate shock
(defibrillation) and BLS intervention to reverse.

A multiform of three PVCs in a heart rate above 100 is called correct answers ventricular
tacycardia.
PVC (premature ventricular contractions)

Which of the following indicates a normal sinus rhythm? correct answers PR interval of 0.14
second, QRS complex of 0.10 second, QT interval of 0.40 second and HR of 78.
The PR interval normal range is 0.12-0.2 seconds, the QRS complex range is 0.06-0.10 seconds
(greater than 0.12 is considered abnormal and you would need to consider a bundle branch
block), the QT interval is approximately 40% of the heart rate.

Where should the V4 electrode be placed on the body? correct answers left midclavicular line,
5th intercostal space

After performing an ECG, the medical assistant notices wandering baselines in the precordial
leads. Which of the following is the most appropriate next step? correct answers Re-evaluate
chest leads.
To improve tracing sensitivity, it is important to re-evaluate the chest leads. Wandering baseline
artifact is caused by poor electrode sensor attachment to skin - precordial leads attached at sites
V1-V6 (chest).

Which of the following occurs when a singular irritable impulse fires so rapidly it bombards the
AV node, causing V shaped or upside down V shaped waves? correct answers atrial flutter

While performing an ECG on a patient, electrodes keep falling off. Which of the following
should the medical assistant do? (Select the two (2) correct answers). correct answers Place tape
over the wires of the electrodes., Clean the skin with 70% isopropyl.

To prevent wandering baseline artifact, the medical assistant should ensure the patient is correct
answers cleansed with alcohol prep pads.

A series of small uniform spikes on the ECG paper most likely represents: correct answers AC
Interference.

To correct a wandering baseline, the medical assistant should correct answers replace loose
electrodes.

During an ECG, the right leg provides grounding for which leads? correct answers augmented

Which of the following statements by the medical assistant indicates the need for a better
understanding of standard precautions? correct answers The patient should wear a gown, gloves,
and mask to maintain contact-droplet isolation.

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