PUBLIX DELI ASSISTANT MANAGER
EXAM
How many days does a pair of heat-resistant kitchen gloves get before
being replaced? - ANSWERS-every 30 days
What gives publix smoked turkey it's yellow color? - ANSWERS-
hickory wood and slow roasting
What is the serving size of egg salad for a sub sandwich? - ANSWERS-
3 oz for half, 6 oz for sub
What do you need to do before you begin cleaning the deli case -
ANSWERS-Gather cleaning supplies
What is the #1 reason why a customer would think a store is unsanitary?
- ANSWERS-Visual appearance
What would 1/8 be on a digital scale? - ANSWERS-.125
What is publix's mission? - ANSWERS-Our Mission at Publix is to be
the premier quality food retailer in the world.
, 5 Mission Commitments - ANSWERS-Focus on Customer Value;
Intolerance of Waste; Dedication to dignity, value, and employment
security; devotion to stewardship of stockholders; involvement as
citizens in the community.
2 types of customers - ANSWERS-internal & external
Publix Guarantee - ANSWERS-the promise and guarantee to provide
premier customer service and quality products to our customers.
" We will never knowingly disappoint you. If for any reason your
purchase does not give you complete satisfaction, the full purchase price
will be cheerfully refunded immediately upon request."
Deli Team Focus Statement - ANSWERS-Providing premier service by
understanding and exceeding needs, communicating the importance of
training, create food safe work environment, becoming the premier
quality deli retailer
TEAM stands for - ANSWERS-Together Everyone Achieves More
What are the 5 S's` - ANSWERS-1. Sort and remove
2. Shine
EXAM
How many days does a pair of heat-resistant kitchen gloves get before
being replaced? - ANSWERS-every 30 days
What gives publix smoked turkey it's yellow color? - ANSWERS-
hickory wood and slow roasting
What is the serving size of egg salad for a sub sandwich? - ANSWERS-
3 oz for half, 6 oz for sub
What do you need to do before you begin cleaning the deli case -
ANSWERS-Gather cleaning supplies
What is the #1 reason why a customer would think a store is unsanitary?
- ANSWERS-Visual appearance
What would 1/8 be on a digital scale? - ANSWERS-.125
What is publix's mission? - ANSWERS-Our Mission at Publix is to be
the premier quality food retailer in the world.
, 5 Mission Commitments - ANSWERS-Focus on Customer Value;
Intolerance of Waste; Dedication to dignity, value, and employment
security; devotion to stewardship of stockholders; involvement as
citizens in the community.
2 types of customers - ANSWERS-internal & external
Publix Guarantee - ANSWERS-the promise and guarantee to provide
premier customer service and quality products to our customers.
" We will never knowingly disappoint you. If for any reason your
purchase does not give you complete satisfaction, the full purchase price
will be cheerfully refunded immediately upon request."
Deli Team Focus Statement - ANSWERS-Providing premier service by
understanding and exceeding needs, communicating the importance of
training, create food safe work environment, becoming the premier
quality deli retailer
TEAM stands for - ANSWERS-Together Everyone Achieves More
What are the 5 S's` - ANSWERS-1. Sort and remove
2. Shine
