SCM 413 Exam 1 Questions With Complete Solutions
___________refers to the container, pallet, case, or unit sizes
that need to be stored in a warehouse. Correct Answers
unitization
"Slotting" a warehouse means: Correct Answers Products are
assigned a specific warehouse location
3 levels of customer focus Correct Answers 1. customer service
2. customer satisfaction
3. customer success
8 Noble Truths of Logistics Customer Service Correct Answers
1.Companies don't know what customer service needs
2.Most companies don't segment by customer service needs
3.Not all customers want the same logistics service
4.Some customers are happy with low service
5.Not having cost and performance visibility leads to poor
service
6.Not all customers are happy....where do they talk?
7.All companies have unprofitable customers and orders
8.All companies have unprofitable products and service
A bonded warehouse is ________? Correct Answers a storage
location that can store imports without duties for up to five years
A company which has limited experience in warehousing who
has a need to establish temporary warehouse facilities in
multiple cities would most likely use: Correct Answers public
warehouse
, A dock pier is used when ___________. Correct Answers the
building lacks wall space to have the appropriate number of
doors
A firm that supports an automotive assembly plant by providing
just-in time inventory is engaged in: Correct Answers
Sequencing
A key characteristic of high performance supply chains is to
______. Correct Answers provide targeted service capabilities
to key customer segments
A large, multinational company may have how many different
logistics performance cycles? Correct Answers potentially
thousands
Adding more warehouses to your supply network will _______?
Correct Answers Improve customer service levels due to
reduced wait times
After the forklift, the __________ is the probably the most
important piece of warehouse movement equipment and is used
to merge and sort materials in the facility. Correct Answers
conveyor
Alpha Company has a performance standard of 97 percent fill
rate. Last month it achieved a 94 percent fill rate. This is an
example of ______.
A) knowledge gap (Gap 1)
B) standard gap (Gap 2)
___________refers to the container, pallet, case, or unit sizes
that need to be stored in a warehouse. Correct Answers
unitization
"Slotting" a warehouse means: Correct Answers Products are
assigned a specific warehouse location
3 levels of customer focus Correct Answers 1. customer service
2. customer satisfaction
3. customer success
8 Noble Truths of Logistics Customer Service Correct Answers
1.Companies don't know what customer service needs
2.Most companies don't segment by customer service needs
3.Not all customers want the same logistics service
4.Some customers are happy with low service
5.Not having cost and performance visibility leads to poor
service
6.Not all customers are happy....where do they talk?
7.All companies have unprofitable customers and orders
8.All companies have unprofitable products and service
A bonded warehouse is ________? Correct Answers a storage
location that can store imports without duties for up to five years
A company which has limited experience in warehousing who
has a need to establish temporary warehouse facilities in
multiple cities would most likely use: Correct Answers public
warehouse
, A dock pier is used when ___________. Correct Answers the
building lacks wall space to have the appropriate number of
doors
A firm that supports an automotive assembly plant by providing
just-in time inventory is engaged in: Correct Answers
Sequencing
A key characteristic of high performance supply chains is to
______. Correct Answers provide targeted service capabilities
to key customer segments
A large, multinational company may have how many different
logistics performance cycles? Correct Answers potentially
thousands
Adding more warehouses to your supply network will _______?
Correct Answers Improve customer service levels due to
reduced wait times
After the forklift, the __________ is the probably the most
important piece of warehouse movement equipment and is used
to merge and sort materials in the facility. Correct Answers
conveyor
Alpha Company has a performance standard of 97 percent fill
rate. Last month it achieved a 94 percent fill rate. This is an
example of ______.
A) knowledge gap (Gap 1)
B) standard gap (Gap 2)
