HRM 413 Final Exam Questions With Complete Solutions
A college basketball coach had one of his promising forwards
watch video tapes of a former All-American player to help him
learn plays and develop skills. Which prescription for
empowerment was the coach using?
providing support
emotional arousal
modeling
organizing teams Correct Answers modeling - The coach used
tapes of a successful player to demonstrate desired behaviors.
The coach provided a model. See page 412 in the textbook.
A company has recently instituted a flextime program, where
employees can choose their own hours as long as they put in
forty hours per week. This contributes to which dimension of
empowerment?
self-efficacy
meaning
self-determination
personal control Correct Answers self-determination - Choosing
your own work hours contributes to self-determination. See page
407 in the textbook.
A company is considering the possibility of moving its
manufacturing plant to a Central American country. The
financial manager points out that the company would save on
production costs because the labor is so cheap and the country's
environmental regulations are not very strict. The production
manager argues that it is an unethical move because it would
exploit the native workers and damage the country's
,environment. What is the source of the conflict between the
financial manager and the production manager?
informational deficiency
role incompatibility
personal differences
environmental stress Correct Answers personal differences -
The disagreement between the two managers is due to differing
value systems. See page 349 in the textbook.
A company puts together a team to determine what type of new
equipment should be purchased to keep up with technological
changes. This team is a
quality circle
problem-solving team
special purpose team
self-managing team Correct Answers special purpose team - A
team brought together to work on a particular problem is a
special purpose team. See page 451 in the textbook.
A key assumption of an integrative motivation program is that
employees do not start out motivated; motivation is acquired
through experience.
True
False Correct Answers False - The assumption is the opposite;
employees start out motivated and then learn otherwise because
of circumstances. See page 305 in the textbook.
A process map should be developed during the forming stage to
clarify roles and responsibilities.
True
,False Correct Answers False - Process maps are used
principally during the storming stage. See page 466 in the
textbook.
Accommodating approach Correct Answers Cooperative,
unassertive
- satisfies the other party's concerns while neglecting one's own
- both parties lose
- win-lose
An effective mediation strategy for bringing the two sides
together is trying to get both parties to attack you.
True
False Correct Answers False - Getting both parties to attack you
is a sure way to fail as a mediator. Not only are you taking their
attention away from the problem at hand, but you are
compromising your effectiveness and credibility as a mediator.
See page 368 in the textbook.
Avoiding response Correct Answers an unassertive,
uncooperative reaction to conflict that neglects the interests of
both parties by sidestepping the issue or postponing a solution.
The resulting frustration may engender power struggles as others
rush to fill the leadership vacuum
- issues never resolved
- lose, lose outcome
Because only people with the highest levels of power can
effectively use retribution influence strategies, their attempts
cannot be neutralized.
True
, False Correct Answers False - Those who employ the
retribution strategy are attempting to create an imbalance of
power. There are a number of techniques that can be used to
counteract their efforts and restore the balance of power. See
page 272 in the textbook.
Brainstorming sessions should have fewer participants than
problem-solving or decision-making meetings.
True
False Correct Answers False - Problem-solving and decision-
making meetings should have fewer participants than
brainstorming sessions. See page 469 in the textbook.
Centrality Correct Answers Access to information in a
communication network. Power is accrued via horizontal and
vertical relationships of one's location in the network.
- refers to an individual's position in the communication
network.
Coalitions and cliques often form during the norming stage of
group development.
True
False Correct Answers False - It is during the storming stage
that coalitions and cliques form. See page 465 in the textbook.
Collaborating approach Correct Answers Cooperative,
assertive. An attempt to address fully the concerns of both
parties. "problem solving mode"
- find solutions that are satisfactory to both parties rather than to
find fault or assign blame
- both parties can feel like they have won
A college basketball coach had one of his promising forwards
watch video tapes of a former All-American player to help him
learn plays and develop skills. Which prescription for
empowerment was the coach using?
providing support
emotional arousal
modeling
organizing teams Correct Answers modeling - The coach used
tapes of a successful player to demonstrate desired behaviors.
The coach provided a model. See page 412 in the textbook.
A company has recently instituted a flextime program, where
employees can choose their own hours as long as they put in
forty hours per week. This contributes to which dimension of
empowerment?
self-efficacy
meaning
self-determination
personal control Correct Answers self-determination - Choosing
your own work hours contributes to self-determination. See page
407 in the textbook.
A company is considering the possibility of moving its
manufacturing plant to a Central American country. The
financial manager points out that the company would save on
production costs because the labor is so cheap and the country's
environmental regulations are not very strict. The production
manager argues that it is an unethical move because it would
exploit the native workers and damage the country's
,environment. What is the source of the conflict between the
financial manager and the production manager?
informational deficiency
role incompatibility
personal differences
environmental stress Correct Answers personal differences -
The disagreement between the two managers is due to differing
value systems. See page 349 in the textbook.
A company puts together a team to determine what type of new
equipment should be purchased to keep up with technological
changes. This team is a
quality circle
problem-solving team
special purpose team
self-managing team Correct Answers special purpose team - A
team brought together to work on a particular problem is a
special purpose team. See page 451 in the textbook.
A key assumption of an integrative motivation program is that
employees do not start out motivated; motivation is acquired
through experience.
True
False Correct Answers False - The assumption is the opposite;
employees start out motivated and then learn otherwise because
of circumstances. See page 305 in the textbook.
A process map should be developed during the forming stage to
clarify roles and responsibilities.
True
,False Correct Answers False - Process maps are used
principally during the storming stage. See page 466 in the
textbook.
Accommodating approach Correct Answers Cooperative,
unassertive
- satisfies the other party's concerns while neglecting one's own
- both parties lose
- win-lose
An effective mediation strategy for bringing the two sides
together is trying to get both parties to attack you.
True
False Correct Answers False - Getting both parties to attack you
is a sure way to fail as a mediator. Not only are you taking their
attention away from the problem at hand, but you are
compromising your effectiveness and credibility as a mediator.
See page 368 in the textbook.
Avoiding response Correct Answers an unassertive,
uncooperative reaction to conflict that neglects the interests of
both parties by sidestepping the issue or postponing a solution.
The resulting frustration may engender power struggles as others
rush to fill the leadership vacuum
- issues never resolved
- lose, lose outcome
Because only people with the highest levels of power can
effectively use retribution influence strategies, their attempts
cannot be neutralized.
True
, False Correct Answers False - Those who employ the
retribution strategy are attempting to create an imbalance of
power. There are a number of techniques that can be used to
counteract their efforts and restore the balance of power. See
page 272 in the textbook.
Brainstorming sessions should have fewer participants than
problem-solving or decision-making meetings.
True
False Correct Answers False - Problem-solving and decision-
making meetings should have fewer participants than
brainstorming sessions. See page 469 in the textbook.
Centrality Correct Answers Access to information in a
communication network. Power is accrued via horizontal and
vertical relationships of one's location in the network.
- refers to an individual's position in the communication
network.
Coalitions and cliques often form during the norming stage of
group development.
True
False Correct Answers False - It is during the storming stage
that coalitions and cliques form. See page 465 in the textbook.
Collaborating approach Correct Answers Cooperative,
assertive. An attempt to address fully the concerns of both
parties. "problem solving mode"
- find solutions that are satisfactory to both parties rather than to
find fault or assign blame
- both parties can feel like they have won
