HSMAI CRMA EXAM QUESTIONS AND ANSWERS 2026
Which of the following characteristics makes the hotel industry suitable for revenue
management? - Answers -Perishable inventory and constrained supply
Who is considered a pioneer of revenue management and introduced the concept to the
airline industry? - Answers -Bob Crandall
What key metric combines both occupancy and average daily rate (ADR) to evaluate
hotel performance? - Answers -RevPAR
Which of the following is NOT a key metric used to measure hotel performance? -
Answers -Incremental Revenue
Why can differential pricing be applied to hotel guestrooms? - Answers -Different
market segments place different values on a hotel's features
What type of expense changes in direct proportion to the number of rooms sold? -
Answers -Incremental Expenses
A hotel had $145 RevPAR this year and $163 last year. What was the year-over-year
percent change? - Answers --11%
What term describes the point at which total revenue equals total costs, resulting in zero
profit? - Answers -Break-even point
I am forecasting occupancy for my 250-room hotel for next week. Based only on the
information below, which statement reflects the number of rooms that the revenue
manager should forecast? 170 OTB, 165 STLY OTB, 192 LY Actuals - Answers -More
than 192 rooms should be forecast
What is the primary purpose of price points in hotel pricing strategies? - Answers -To
match customer willingness to pay based on demand
A hotel has contracted the following group block. It has decided to apply a 15% wash
factor, how many total room nights will be forecasted? Monday 123, Tuesday 145,
Wednesday 145, Total 413 - Answers -351
Which of the following describes a situation where a small change in price results in a
large change in demand? - Answers -Elastic demand
Which pricing method ensures that rooms are sold at different rates based on
customer segmentation? - Answers -Differential pricing
Which of the following characteristics makes the hotel industry suitable for revenue
management? - Answers -Perishable inventory and constrained supply
Who is considered a pioneer of revenue management and introduced the concept to the
airline industry? - Answers -Bob Crandall
What key metric combines both occupancy and average daily rate (ADR) to evaluate
hotel performance? - Answers -RevPAR
Which of the following is NOT a key metric used to measure hotel performance? -
Answers -Incremental Revenue
Why can differential pricing be applied to hotel guestrooms? - Answers -Different
market segments place different values on a hotel's features
What type of expense changes in direct proportion to the number of rooms sold? -
Answers -Incremental Expenses
A hotel had $145 RevPAR this year and $163 last year. What was the year-over-year
percent change? - Answers --11%
What term describes the point at which total revenue equals total costs, resulting in zero
profit? - Answers -Break-even point
I am forecasting occupancy for my 250-room hotel for next week. Based only on the
information below, which statement reflects the number of rooms that the revenue
manager should forecast? 170 OTB, 165 STLY OTB, 192 LY Actuals - Answers -More
than 192 rooms should be forecast
What is the primary purpose of price points in hotel pricing strategies? - Answers -To
match customer willingness to pay based on demand
A hotel has contracted the following group block. It has decided to apply a 15% wash
factor, how many total room nights will be forecasted? Monday 123, Tuesday 145,
Wednesday 145, Total 413 - Answers -351
Which of the following describes a situation where a small change in price results in a
large change in demand? - Answers -Elastic demand
Which pricing method ensures that rooms are sold at different rates based on
customer segmentation? - Answers -Differential pricing
