SHADOW HEALTH - TINA JONES - HEENT
EDUCATION & EMPATHY STATEMENTS EXAM
QUESTIONS WITH 100% CORRECT ANSWERS.
Established chief complaint - Correct Answer -Model Statement: "I'm sorry to hear you don't
feel well. I'll ask you some questions to learn more about your symptoms, and we will make a
plan to help you feel better."
Asked about perceived cause of symptoms - Correct Answer -Model Statement: "It is
possible to develop new allergies as an adult, and so I will take that into consideration as I try
to determine the cause of your symptoms."
Asked about relieving factors for throat symptoms - Correct Answer -Model Statement:
"Thank you for letting me know that you're using throat drops in addition to the medications
you usually take. I will ask you a few questions about how you're using each medication."
Followed up on headaches - Correct Answer -Model Statement: "It sounds like you're getting
frequent headaches. I'm sorry you have to deal with those. I think we can determine more
about what's causing them, and try to relieve those for you."
Followed up on vision problems - Correct Answer -Model Statement: "Blurry vision can be a
frustrating symptom. Taking steps toward better eye care, like seeing an eye doctor, could
improve your vision and prevent blurriness when you read."
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EDUCATION & EMPATHY STATEMENTS EXAM
QUESTIONS WITH 100% CORRECT ANSWERS.
Established chief complaint - Correct Answer -Model Statement: "I'm sorry to hear you don't
feel well. I'll ask you some questions to learn more about your symptoms, and we will make a
plan to help you feel better."
Asked about perceived cause of symptoms - Correct Answer -Model Statement: "It is
possible to develop new allergies as an adult, and so I will take that into consideration as I try
to determine the cause of your symptoms."
Asked about relieving factors for throat symptoms - Correct Answer -Model Statement:
"Thank you for letting me know that you're using throat drops in addition to the medications
you usually take. I will ask you a few questions about how you're using each medication."
Followed up on headaches - Correct Answer -Model Statement: "It sounds like you're getting
frequent headaches. I'm sorry you have to deal with those. I think we can determine more
about what's causing them, and try to relieve those for you."
Followed up on vision problems - Correct Answer -Model Statement: "Blurry vision can be a
frustrating symptom. Taking steps toward better eye care, like seeing an eye doctor, could
improve your vision and prevent blurriness when you read."
1
