AHS 340 CHAPTER 1-5 QUESTIONS AND ANSWERS
What is the purpose of studying org behavior? - CORRECT ANSWER✅✅Mangers need to understand
how and why their employee's act
What is the sequence for processing tasks in thinking? - CORRECT ANSWER✅✅1.Attention
2.Perceive Information
3.Cognitive Evaluation
4.Consistency
What has the highest impact on how people understand and act in organizations? - CORRECT
ANSWER✅✅Social cognition
Be able to apply growth mindset to a scenario - CORRECT ANSWER✅✅-Growth Mindset: One believes
their intelligence and abilities are malleable, that they can be developed through learning, practice, and
hard work - Believing you can do something - or a manager believes an employee can accomplish a goal
-Fixed Mindset: One believes their intelligence and abilities are fixed traits that cannot be cultivated or
increased
Mental Models (what are they): - CORRECT ANSWER✅✅Abstract frameworks that depict how the
world functions, especially the dynamics of cause and effect - they are deeply ingrained assumptions,
generalizations, or even pictures and images that influence how we understand the world and how we
take action
Schemas (what are they): - CORRECT ANSWER✅✅-Mental representations of one's general knowledge
and expectations about a concept - cognitive simplifications of what we know and believe - organize
what we know and guide how to use our knowledge.
-Taking general knowledge and simplifying it - important because they create a shared understanding to
support coordinated action - it can be inaccurate
Biases (what are they): - CORRECT ANSWER✅✅-Systematic errors in thinking or judgement
, Social bias: Implicit - CORRECT ANSWER✅✅The attitudes or stereotypes that affect our understanding,
actions, and decisions in an unconscious manner - it is unintentional
Social bias: Explicit - CORRECT ANSWER✅✅Traditional prejudice (holding certain attitudes positive or
negative towards a group) is intentional and the actor is consciously aware of stereotyping or
discriminating
What are the issues in the uniqueness of health care and organizational behavior that impact managers?
- CORRECT ANSWER✅✅Unique because there is a high risk of death when working with other people's
lives
Organizational schemas are positive because they - CORRECT ANSWER✅✅-Organizational schemas:
patterns of shared thinking and shared assumptions specific to an organization that operate like
collective thinking
-They foster common understanding and shared thought processes to mobilize members and coordinate
organization wide-action
Intrinsic rewards - CORRECT ANSWER✅✅Derived from within the individual and are less tangible.
Highly subjective in that they represent how the individual perceives and feels about work and its value -
feeling good about a job well done
-Healthy relationships
-Meaningful work
-Competence
-Choice
-Progress
Extrinsic rewards - CORRECT ANSWER✅✅Reinforcements given by another person - health care
organization giving out bonuses. External things that managers can provide that may serve as incentives
for employees to become more engaged in an organization and increase their productivity - these are all
tangible.
-Money
-Benefits
-Promotions
What is the purpose of studying org behavior? - CORRECT ANSWER✅✅Mangers need to understand
how and why their employee's act
What is the sequence for processing tasks in thinking? - CORRECT ANSWER✅✅1.Attention
2.Perceive Information
3.Cognitive Evaluation
4.Consistency
What has the highest impact on how people understand and act in organizations? - CORRECT
ANSWER✅✅Social cognition
Be able to apply growth mindset to a scenario - CORRECT ANSWER✅✅-Growth Mindset: One believes
their intelligence and abilities are malleable, that they can be developed through learning, practice, and
hard work - Believing you can do something - or a manager believes an employee can accomplish a goal
-Fixed Mindset: One believes their intelligence and abilities are fixed traits that cannot be cultivated or
increased
Mental Models (what are they): - CORRECT ANSWER✅✅Abstract frameworks that depict how the
world functions, especially the dynamics of cause and effect - they are deeply ingrained assumptions,
generalizations, or even pictures and images that influence how we understand the world and how we
take action
Schemas (what are they): - CORRECT ANSWER✅✅-Mental representations of one's general knowledge
and expectations about a concept - cognitive simplifications of what we know and believe - organize
what we know and guide how to use our knowledge.
-Taking general knowledge and simplifying it - important because they create a shared understanding to
support coordinated action - it can be inaccurate
Biases (what are they): - CORRECT ANSWER✅✅-Systematic errors in thinking or judgement
, Social bias: Implicit - CORRECT ANSWER✅✅The attitudes or stereotypes that affect our understanding,
actions, and decisions in an unconscious manner - it is unintentional
Social bias: Explicit - CORRECT ANSWER✅✅Traditional prejudice (holding certain attitudes positive or
negative towards a group) is intentional and the actor is consciously aware of stereotyping or
discriminating
What are the issues in the uniqueness of health care and organizational behavior that impact managers?
- CORRECT ANSWER✅✅Unique because there is a high risk of death when working with other people's
lives
Organizational schemas are positive because they - CORRECT ANSWER✅✅-Organizational schemas:
patterns of shared thinking and shared assumptions specific to an organization that operate like
collective thinking
-They foster common understanding and shared thought processes to mobilize members and coordinate
organization wide-action
Intrinsic rewards - CORRECT ANSWER✅✅Derived from within the individual and are less tangible.
Highly subjective in that they represent how the individual perceives and feels about work and its value -
feeling good about a job well done
-Healthy relationships
-Meaningful work
-Competence
-Choice
-Progress
Extrinsic rewards - CORRECT ANSWER✅✅Reinforcements given by another person - health care
organization giving out bonuses. External things that managers can provide that may serve as incentives
for employees to become more engaged in an organization and increase their productivity - these are all
tangible.
-Money
-Benefits
-Promotions
