SOLUTIONS GUARANTEE A+
✔✔Globalization - ✔✔the process by which businesses or other organizations start
operating on an international scale
✔✔Who is covered under Disabilities Act? - ✔✔intellectual disability, emotional or
mental illness, morbid obesity and learning disabilities
✔✔Human Resource Management - ✔✔the policies, practices, and systems that
influence employees' behavior, attitudes, and performance
✔✔Why is training and development important? - ✔✔A training program allows you to
strengthen those skills that each employee needs to improve. A development program
brings all employees to a higher level so they all have similar skills and knowledge. This
helps reduce any weak links within the company who rely heavily on others to complete
basic work tasks.
✔✔Informal training - ✔✔motivated by personal intent to develop
•Examples: Interactions with peers, email, social networking, etc.
•Informal training accounts for over 75% of learning
✔✔employee development entails - ✔✔•Formal Education
•Job experiences
Stretch assignments, downward move, temporary assignments
•Interpersonal relationships
Mentoring, coaching
•Assessment
Personality tests and 360-degree feedback (see slide)
✔✔Formal training - ✔✔development programs, courses, and events developed and
organized by the company
•Examples: Presentations, simulations (see slide), group or team-building (see slide)
•Topics: Harassment, new hire orientations, new technology, etc.
✔✔Employee Development - ✔✔The formal education, job experiences, relationships
and assessment of personality / abilities that help employees prepare for the future of
their careers
✔✔How do you teach teams to be successful? - ✔✔Be aware of your teams norms (the
standard way of doing things), know that you can choose to change your norms, do
things that foster psychological safety
✔✔What makes teams successful and high functioning? - ✔✔1) Psychological safety:
the shared belief that the team is safe for interpersonal risk-taking
, 2) equal talk time
3) empathy: Understanding and sharing feelings of another person
✔✔Why are teams used in organizations? - ✔✔Associated with: innovation, spot
mistakes quickly, job satisfaction, and higher profitability
✔✔Why is evidence-based HR important? - ✔✔•HRM practices should be based on
______ showing a relationship between practices and business outcomes
✔✔Bad sources of HR-related information - ✔✔If the source has ads, comments,
unknown authors, unknown sources, ending with .co,
✔✔Good sources of HR-related information - ✔✔Peer-reviewed journal articles, high
quality practitioner publications,
✔✔The most common diversity practices being used by organizations - ✔✔
✔✔EEOC laws - ✔✔the federal laws that make it illegal to discriminate against a job
applicant or employee based on their group status
✔✔Who is not protected under EEOC laws? - ✔✔
✔✔Who is not covered under Disabilities Act? - ✔✔obesity, substance abuse, irritability
and poor judgment
✔✔Americans with Disabilities Act of 1990 - ✔✔Prohibits discrimination against
qualified employees with disabilities
✔✔Changes in 1991 - ✔✔Burden of persuasion rests with employer, not employee
Employees can get more money with either compensatory damages
or punitive damages
Norming (picking best person from each group) is illegal
✔✔Title VII of the Civil Rights Act (1964) - ✔✔•Prohibits discrimination based on race,
color, sex, religion, and national origin
•Exceptions include race, color, sex, religion or national origin being a bona fide
occupational qualification (BFOQ)
✔✔Why are EEOC laws needed? - ✔✔To equal the job search for disadvantaged
groups
✔✔Who is protected under EEOC laws? - ✔✔Applicants, employees and former
employees