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1. The manager of a healthcare facility has noticed an increase in the number
of non-English speaking clients.
Which two strategies should the manager use to improve patient care in
this scenario?
Correct Answer : - Hiring diverse, bilingual staff members.
- Providing easy-to-read health education materials.
2. A manager of a small healthcare facility located in a rural area under
bureaucratic leadership has employees who are resistant to technological
advancements. The manager seeks to improve organizational culture.
Which two actions should accomplish this goal?
Correct Answer : - Adjusting the top leadership style
- Encouraging workers with training sessions
3. A manager of a hospital wants to strategically change the hospital's culture
due to competition and technological changes.
Which approach should help the manager accomplish this goal?
Correct Answer : Establish a merger with a healthcare facility
4. A hospital manager has set rules and requirements for the staff and expects
them to adhere to these requirements without being challenged or
questioned.
Which cultural dimension is described in this scenario?
, Correct Answer : Power distance
5. A manager wants to encourage organizational change through innovation.
List three actions that can help the manager accomplish this goal.
Managers can emphasize employee culture in the following three ways:
Correct Answer : -Hiring a diverse group of employees.
- Encouraging innovation throughout the organization.
- Rewarding and acknowledging creativity and innovation.
6. A cardiology practice has noticed that many female and African American
patients do not return for treatment after the initial consultation.
Which strategy can encourage patients to follow up for necessary medical
care?
Correct Answer : Focusing on more gender and ethnic diversity in recruiting
7. A geriatric clinic is experiencing a shortage of clinicians as the population of
elderly patients grows and becomes more ethnically diverse.
How can the clinic provide culturally proficient care to this aging, diverse
population?
Correct Answer : Implement task shifting to delegate care
8. A Muslim family has sought healthcare services for their elderly grandmother.
The family expresses concern about the patient's modesty and the need for
gender-specific care providers under any circumstance.
Which two solutions best represent the use of cultural proficiency when
addressing the needs of this family?
Correct Answer : - Provide a female healthcare provider to respect the need for
modesty.
- Ensure staff is trained to provide patient-centered care to diverse patient
populations.
9. A clinic has seen a decline in patients as the local community has shifted to a
more ethnically diverse population.