1
PN 2002 FINAL REVIEW EXAM LATEST 2025
VERSION WITH ACTUAL EXAM QUESTIONS AND
ANSWERS
Perception - ANSWER a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - ANSWER a comprehensive, sequential, cognitive process
used to solve a problem by reducing the difference between current and desired
condit
Problem solving process- scientific method - ANSWER · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - ANSWER is a process that chooses a preferred option or course
of actions from among a set of alternatives based on given criteria or strategies.
Decision Making Process - ANSWER· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each
outcome Choose the preferred
alternative
Critical Thinking - ANSWER analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
,2
What is conflict? - ANSWER An opportunity to understand opposing preferences and
values
Selective attention - ANSWER is the process of focusing on a particular
object in the environment for a certain period.
negative self - ANSWER -talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in yourselfand your own abilities, and
to reach your potential.
Conflict Resolution - ANSWER identifying sources of conflict, set goals,
implement solutions.
,3
Conflict Resolution
Step 1: - ANSWER : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - ANSWER · Ask for the
other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your
perspective Name the
issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - ANSWER Discuss one issue at a
time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - ANSWER · Reality test: is this
doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
, 4
Conflict Resolution Step 5: plan next steps - ANSWER · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
PN 2002 FINAL REVIEW EXAM LATEST 2025
VERSION WITH ACTUAL EXAM QUESTIONS AND
ANSWERS
Perception - ANSWER a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - ANSWER a comprehensive, sequential, cognitive process
used to solve a problem by reducing the difference between current and desired
condit
Problem solving process- scientific method - ANSWER · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - ANSWER is a process that chooses a preferred option or course
of actions from among a set of alternatives based on given criteria or strategies.
Decision Making Process - ANSWER· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each
outcome Choose the preferred
alternative
Critical Thinking - ANSWER analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
,2
What is conflict? - ANSWER An opportunity to understand opposing preferences and
values
Selective attention - ANSWER is the process of focusing on a particular
object in the environment for a certain period.
negative self - ANSWER -talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in yourselfand your own abilities, and
to reach your potential.
Conflict Resolution - ANSWER identifying sources of conflict, set goals,
implement solutions.
,3
Conflict Resolution
Step 1: - ANSWER : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - ANSWER · Ask for the
other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your
perspective Name the
issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - ANSWER Discuss one issue at a
time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - ANSWER · Reality test: is this
doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
, 4
Conflict Resolution Step 5: plan next steps - ANSWER · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
