BASIC LIFE SUPPORT (BLS) FOR HEALTH
CARE PROVIDERS EXAM QUESTIONS WITH
CORRECT DETAILED ANSWERS LATEST
UPDATE
closed-loop communication --ANSWER--a communication technique used to
prevent misunderstandings; the receiver confirms that the message has been
received and understood
when communicating (sending) information --ANSWER---speak clearly and
deliberately
-covey information in an organized fashion
-"close the loop" by waiting for feedback from the team member responsible for
carrying out the action. If feedback is not provided, seek it before continuing.
when receiving information --ANSWER---provide confirmation that you have
received the message and that you understand it by repeating the task back to
the sender
-acknowledge initiation and completion of the task
-speak clearly in a calm tone of voice; avoid speaking over others
to effectively communicate with family --ANSWER--- demonstrate credibility
as well as confidence as well as confidence and empathy
Page 1 of 79
,-build rapport and establish trust
-speak slowly and in terms the family can understand
-be prepared to repeat information, if necessary
-be open and honest, especially about the patient's condition. minimize family
members' fears as necessary, but avoid giving misleading information or false
hope. ("Everything is going to be okay")
-reassure the family that everything that can be done is being done
example of closed loop communication --ANSWER--sender --> message--
>receiver-->feedback
communicating with the family after after a patient's death --ANSWER---in this
situation, provide the information honestly and with compassion, in a
straightforward manner, and include information about events that may follow
-allow the family to begin processing the information
-allow time for the family to begin the grief process. ask whether they would
like to contact or have you contact anyone, such as other family members or
clergy
-anticipate a myriad of reactions by family members, such as crying, sobbing,
shouting, anger, screaming or physical lashing out
-wait and answer any questions that the family may have
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,critical thinking --ANSWER--thinking clearly and rationally to identify the
connection between information and actions. When you use critical thinking,
you are constantly identifying new information, adapting to the information
logically in order to determine you best next actions and anticipating how those
actions will affect the patient.
you use critical thinking when... --ANSWER---perform a rapid assessment and
determine a course of action
-anticipate roles and functions as part of a team based on the patient's
presentation and condition
-re-evaluate the situation for changes, interpret these changes and modify care
accordingly
problem solving --ANSWER--refers to the ability to use readily available
resources to find solutions to challenging situations or issues that arise.
communication with the team --ANSWER--includes verbal (spoken words) and
nonverbal messages conveyed through body language (gestures and facial
expressions)
sender --ANSWER--the person initiating the communication
message --ANSWER--the content of the communication: this must be expressed
clearly so that everyone involved knows exactly what the message is
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, receiver --ANSWER--the person for whom the message is intended
feedback --ANSWER--the confirmation by the receiver that the message has
been received and understood; an essential element of closed-loop
communication
teamwork --ANSWER--is crucial during resuscitation because the ultimate goal
is to save a life. an effective coordinated effort by the BLS team improves
patient outcomes
team leader responsibilities --ANSWER--the team leader overseas the entire
emergency situation and ensures that everyone works as a team to help promote
the best possible outcome for the patient
team leader --ANSWER---assigns and understands team roles
-sets clear expectations
-prioritizes, directs and acts decisively
-encourages and allows team input and interaction
-focuses on the big picture
-monitors performance while providing support
-acts as a role model
Page 4 of 79
CARE PROVIDERS EXAM QUESTIONS WITH
CORRECT DETAILED ANSWERS LATEST
UPDATE
closed-loop communication --ANSWER--a communication technique used to
prevent misunderstandings; the receiver confirms that the message has been
received and understood
when communicating (sending) information --ANSWER---speak clearly and
deliberately
-covey information in an organized fashion
-"close the loop" by waiting for feedback from the team member responsible for
carrying out the action. If feedback is not provided, seek it before continuing.
when receiving information --ANSWER---provide confirmation that you have
received the message and that you understand it by repeating the task back to
the sender
-acknowledge initiation and completion of the task
-speak clearly in a calm tone of voice; avoid speaking over others
to effectively communicate with family --ANSWER--- demonstrate credibility
as well as confidence as well as confidence and empathy
Page 1 of 79
,-build rapport and establish trust
-speak slowly and in terms the family can understand
-be prepared to repeat information, if necessary
-be open and honest, especially about the patient's condition. minimize family
members' fears as necessary, but avoid giving misleading information or false
hope. ("Everything is going to be okay")
-reassure the family that everything that can be done is being done
example of closed loop communication --ANSWER--sender --> message--
>receiver-->feedback
communicating with the family after after a patient's death --ANSWER---in this
situation, provide the information honestly and with compassion, in a
straightforward manner, and include information about events that may follow
-allow the family to begin processing the information
-allow time for the family to begin the grief process. ask whether they would
like to contact or have you contact anyone, such as other family members or
clergy
-anticipate a myriad of reactions by family members, such as crying, sobbing,
shouting, anger, screaming or physical lashing out
-wait and answer any questions that the family may have
Page 2 of 79
,critical thinking --ANSWER--thinking clearly and rationally to identify the
connection between information and actions. When you use critical thinking,
you are constantly identifying new information, adapting to the information
logically in order to determine you best next actions and anticipating how those
actions will affect the patient.
you use critical thinking when... --ANSWER---perform a rapid assessment and
determine a course of action
-anticipate roles and functions as part of a team based on the patient's
presentation and condition
-re-evaluate the situation for changes, interpret these changes and modify care
accordingly
problem solving --ANSWER--refers to the ability to use readily available
resources to find solutions to challenging situations or issues that arise.
communication with the team --ANSWER--includes verbal (spoken words) and
nonverbal messages conveyed through body language (gestures and facial
expressions)
sender --ANSWER--the person initiating the communication
message --ANSWER--the content of the communication: this must be expressed
clearly so that everyone involved knows exactly what the message is
Page 3 of 79
, receiver --ANSWER--the person for whom the message is intended
feedback --ANSWER--the confirmation by the receiver that the message has
been received and understood; an essential element of closed-loop
communication
teamwork --ANSWER--is crucial during resuscitation because the ultimate goal
is to save a life. an effective coordinated effort by the BLS team improves
patient outcomes
team leader responsibilities --ANSWER--the team leader overseas the entire
emergency situation and ensures that everyone works as a team to help promote
the best possible outcome for the patient
team leader --ANSWER---assigns and understands team roles
-sets clear expectations
-prioritizes, directs and acts decisively
-encourages and allows team input and interaction
-focuses on the big picture
-monitors performance while providing support
-acts as a role model
Page 4 of 79
