SHRM-CP 2021 EXAM QUESTIONS WITH
VERIFIED ANSWERS
SMART goals should have which of the following characteristics?
Specific, Measurable, Achievable, Relevant, Timely
When performing a cost-benefit analysis of a proposed project, what is a project worker's
salary an example of?
A cost
Which of the following is a tool from the Six Sigma approach?
Value stream mapping
An organizations overall attitude towards dress code, working remotely, social retreats for
employees, and designated break times can be best described as which of the following?
Corporate Culture
Which components of a SWOT matrix examine influences that are EXTERNAL to the
organization?
Opportunities and threats
Which components of a SWOT matrix examine influences that are INTERNAL to the
organization?
Strengths and weaknesses
Which of the following data collection methods require the services of a skilled facilitator?
Focus Groups
What does it mean when a process has been validated?
That process inputs are tightly-controlled and produce the same desired output each time the
process takes place.
What is the practice of benchmakring
Comparing an organizations inactivates and outcomes against competition and/or industry
standards.
What is confirmation bias?
The human tendency to seek, favor or influence data to match personal preferences or an
established hypothesis.
, When working with multiple stakeholders who have varied interest, what is the best way to
propose and develop a new initiative?
Select an overlapping interest that could have a feasible solution.
Self-awareness, social awareness, relationship management and self-management are
components of which of the following?
Emotional Intelligence
What factors does a PESTLE analysis take into consideration?
Political, economic, social, technological, legal and environmental trends that influence the
project.
What is the purpose of a root cause analysis?
To determine the foundation-level reason as to why an overarching issue is occurring.
What are two popular search tools to find peer-reviewed, evidence-based research?
Google Scholar and PubMed
Meeting, learning from, and socializing with colleagues within and outside of one's
organization is known as which of the following practices?
Networking
An HR team is a developing a budget for a hiring campaign. The associated costs include
marketing materials; a venue rental for a hiring fair; and the time, labor and salaries of the
staff who will work at the fair. What types of costs are these?
Direct Costs
Each fiscal quarter within a fiscal year is an example of what?
A milestone
ADDIE stands for
Analysis
Design
Development
Implementation
Evaluation
ADR stands for
Alternative Dispute Resolution
ATS stands for
Applicant Tracking System
VERIFIED ANSWERS
SMART goals should have which of the following characteristics?
Specific, Measurable, Achievable, Relevant, Timely
When performing a cost-benefit analysis of a proposed project, what is a project worker's
salary an example of?
A cost
Which of the following is a tool from the Six Sigma approach?
Value stream mapping
An organizations overall attitude towards dress code, working remotely, social retreats for
employees, and designated break times can be best described as which of the following?
Corporate Culture
Which components of a SWOT matrix examine influences that are EXTERNAL to the
organization?
Opportunities and threats
Which components of a SWOT matrix examine influences that are INTERNAL to the
organization?
Strengths and weaknesses
Which of the following data collection methods require the services of a skilled facilitator?
Focus Groups
What does it mean when a process has been validated?
That process inputs are tightly-controlled and produce the same desired output each time the
process takes place.
What is the practice of benchmakring
Comparing an organizations inactivates and outcomes against competition and/or industry
standards.
What is confirmation bias?
The human tendency to seek, favor or influence data to match personal preferences or an
established hypothesis.
, When working with multiple stakeholders who have varied interest, what is the best way to
propose and develop a new initiative?
Select an overlapping interest that could have a feasible solution.
Self-awareness, social awareness, relationship management and self-management are
components of which of the following?
Emotional Intelligence
What factors does a PESTLE analysis take into consideration?
Political, economic, social, technological, legal and environmental trends that influence the
project.
What is the purpose of a root cause analysis?
To determine the foundation-level reason as to why an overarching issue is occurring.
What are two popular search tools to find peer-reviewed, evidence-based research?
Google Scholar and PubMed
Meeting, learning from, and socializing with colleagues within and outside of one's
organization is known as which of the following practices?
Networking
An HR team is a developing a budget for a hiring campaign. The associated costs include
marketing materials; a venue rental for a hiring fair; and the time, labor and salaries of the
staff who will work at the fair. What types of costs are these?
Direct Costs
Each fiscal quarter within a fiscal year is an example of what?
A milestone
ADDIE stands for
Analysis
Design
Development
Implementation
Evaluation
ADR stands for
Alternative Dispute Resolution
ATS stands for
Applicant Tracking System
