SALESFORCE BUSINESS ANALYST EXAM
QUESTIONS WITH 100% CORRECT ANSWERS
Relationship Design
Specifically focuses on experience of users, connection and interaction with other people,
organizations and communities. Centers on engagement, connection and social values.
Process Modeling
Preparing and evaluating as-is and to-be process diagrams
Interface Analysis
Elicitation method that involves analyzing the current user experience of a tool.
Gathers info to identify what interfaces are needed in the future state for each stakeholder or
system that interacts with the system
Package Development Model
Different customizations are managed as separate packages. In this model, the source of truth is
the metadata in a package project.
Modular type of development. Changes are deployed in a package (compilation of
customizations and related code).
Ideal if there are different development teams that are building and deploying changes to prod
simultaneously.
Enables teams to drive modular-based development with Salesforce DX tooling.
Org Development Model
Uses Salesforce DX tools and source control to manage change. Ideal if there are multiple
developers/contributors in a project. Release artifact is a set of metadata changes to apply to the
production org similar to a change set.
Change Set Development Model
Uses change sets to deploy changes. Ideally used for simple deployments of supported
components or metadata. Release artifact is a set of metadata changes to apply to the production
org.
Definition of Done
The Definition of Done outlines everything a team must accomplish before the work can be
considered complete.
Increases accuracy of estimates and deliverables.
SHARED AGREEMENT
An agreed-upon list of items ensures dev team is aware of all pieces of work that must be
completed to finish the product.
, QUALITY ASSURANCE
List should be thorough and include tasks to review and test deliverables, such as ensuring all
acceptance criteria has passed successfully.
USABLE STANDARD
This creates a shared understanding of what needs to happen with any item to meet the usable
standard.
Health Check
Identify and fix security vulnerabilities in security settings from single page.
Summary score shows how the org measures against Salesforce-recommended baseline.
Security Risks High, Medium and Low
Tool for assessing the current state of your instance in relation to best practices for security
configuration and protocol.
Session settings
Password policies
Certificate and key management
File upload and download security settings
Interviewing
Directly hear from customers and stakeholders about current experiences and suggestion for
improvement. Permits stakeholders and customers to candidly share thoughts, concerns and
ideas.
Survey
Indirect way of collecting data from a group of users to gain info and insights into various topics.
Ideal for obtaining additional information or if need feedback from predefined set of users about
a topic (new feature, change, etc.).
Capability Model
Fraphical breakdown of the capabilities of the product or feature.
Useful for understanding high-level processes in context of the overall business.
Useful in presenting the architecture of a feature and displaying how specific functionalities fit
into the product and relate to other processes or business areas.
Visually summarizes capabilities of the product, feature or organization.
Breaks down business capabilities into different levels and shows them in a hierarchical form.
aka industry blueprint
Stakeholders
Individuals who make decisions and who have an important role in determining the requirements
for a project.
Waterfall
Creates critical paths-a project that canʻt move forward until a blocking issue is resolved.
QUESTIONS WITH 100% CORRECT ANSWERS
Relationship Design
Specifically focuses on experience of users, connection and interaction with other people,
organizations and communities. Centers on engagement, connection and social values.
Process Modeling
Preparing and evaluating as-is and to-be process diagrams
Interface Analysis
Elicitation method that involves analyzing the current user experience of a tool.
Gathers info to identify what interfaces are needed in the future state for each stakeholder or
system that interacts with the system
Package Development Model
Different customizations are managed as separate packages. In this model, the source of truth is
the metadata in a package project.
Modular type of development. Changes are deployed in a package (compilation of
customizations and related code).
Ideal if there are different development teams that are building and deploying changes to prod
simultaneously.
Enables teams to drive modular-based development with Salesforce DX tooling.
Org Development Model
Uses Salesforce DX tools and source control to manage change. Ideal if there are multiple
developers/contributors in a project. Release artifact is a set of metadata changes to apply to the
production org similar to a change set.
Change Set Development Model
Uses change sets to deploy changes. Ideally used for simple deployments of supported
components or metadata. Release artifact is a set of metadata changes to apply to the production
org.
Definition of Done
The Definition of Done outlines everything a team must accomplish before the work can be
considered complete.
Increases accuracy of estimates and deliverables.
SHARED AGREEMENT
An agreed-upon list of items ensures dev team is aware of all pieces of work that must be
completed to finish the product.
, QUALITY ASSURANCE
List should be thorough and include tasks to review and test deliverables, such as ensuring all
acceptance criteria has passed successfully.
USABLE STANDARD
This creates a shared understanding of what needs to happen with any item to meet the usable
standard.
Health Check
Identify and fix security vulnerabilities in security settings from single page.
Summary score shows how the org measures against Salesforce-recommended baseline.
Security Risks High, Medium and Low
Tool for assessing the current state of your instance in relation to best practices for security
configuration and protocol.
Session settings
Password policies
Certificate and key management
File upload and download security settings
Interviewing
Directly hear from customers and stakeholders about current experiences and suggestion for
improvement. Permits stakeholders and customers to candidly share thoughts, concerns and
ideas.
Survey
Indirect way of collecting data from a group of users to gain info and insights into various topics.
Ideal for obtaining additional information or if need feedback from predefined set of users about
a topic (new feature, change, etc.).
Capability Model
Fraphical breakdown of the capabilities of the product or feature.
Useful for understanding high-level processes in context of the overall business.
Useful in presenting the architecture of a feature and displaying how specific functionalities fit
into the product and relate to other processes or business areas.
Visually summarizes capabilities of the product, feature or organization.
Breaks down business capabilities into different levels and shows them in a hierarchical form.
aka industry blueprint
Stakeholders
Individuals who make decisions and who have an important role in determining the requirements
for a project.
Waterfall
Creates critical paths-a project that canʻt move forward until a blocking issue is resolved.
