Certified Paraoptometric Assistant & Technician ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Exam – AOA questions with verified detailed ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
solutions
When a patient first walks into the office for an appointment, the paraoptometric should
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
__________.
Acknowledge patient with a courteous greeting ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
Which of the following would be considered appropriate behavior in front of a patient? ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Using soft tones to speak with office staff members ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
Which of the following would not be considered an appropriate telephone technique? ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Letting the phone ring several times before answering to give the impression that your ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
office is busy ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
If a phone call is for a staff member who is busy with a patient, the paraoptometric should
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
_________.
Ask to take a message ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
If a patient calls requesting information that will take a few minutes to locate, the
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
paraoptometric should _________. ||\\//|| ||\\//||
Ask the patient if he/she would like to hold or ask to call the patient back
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
A phone message should include all of the following except _____________.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Length of call ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
A caller who insists on a price estimate over the phone should be_________.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Told that the prices are estimated ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
, The AOA set of principles that include the statement, "To keep patients' eye, vision, and
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
general health paramount at all times" is called: ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Code of Ethics ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
The practice of keeping medical records out of view of patients is compliant with:
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
HIPAA
||\\//|| ||\\//|| ||\\//||
When a patient presents with a complaint, the paraoptometric should ________.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Express concern and understanding ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
When making appointments, the paraoptometric should not __________. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Rely on memory ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
If in doubt as to whether a patient requires an emergency appointment, the paraoptometric
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
should ___________. ||\\//||
Consult with the doctor ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
Which of the following would not be considered an emergency situation requiring ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
immediate attention? ||\\//||
Loss of contact lens ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
If the office is extremely behind schedule, the paraoptometric should ________.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Indicate your best estimate of how long the wait will be before the patient will be seen ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
When discussing medical record documentation, EHR stands for: ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Electronic Health Record ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
How often should the paraoptometric check business supplies?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Once a month ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
The paraoptometric should maintain how much of a reserve of examination room supplies?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
1 month's worth ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
Exam – AOA questions with verified detailed ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
solutions
When a patient first walks into the office for an appointment, the paraoptometric should
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
__________.
Acknowledge patient with a courteous greeting ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
Which of the following would be considered appropriate behavior in front of a patient? ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Using soft tones to speak with office staff members ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
Which of the following would not be considered an appropriate telephone technique? ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Letting the phone ring several times before answering to give the impression that your ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
office is busy ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
If a phone call is for a staff member who is busy with a patient, the paraoptometric should
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
_________.
Ask to take a message ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
If a patient calls requesting information that will take a few minutes to locate, the
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
paraoptometric should _________. ||\\//|| ||\\//||
Ask the patient if he/she would like to hold or ask to call the patient back
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
A phone message should include all of the following except _____________.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Length of call ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
A caller who insists on a price estimate over the phone should be_________.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Told that the prices are estimated ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
, The AOA set of principles that include the statement, "To keep patients' eye, vision, and
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
general health paramount at all times" is called: ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Code of Ethics ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
The practice of keeping medical records out of view of patients is compliant with:
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
HIPAA
||\\//|| ||\\//|| ||\\//||
When a patient presents with a complaint, the paraoptometric should ________.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Express concern and understanding ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
When making appointments, the paraoptometric should not __________. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Rely on memory ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
If in doubt as to whether a patient requires an emergency appointment, the paraoptometric
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
should ___________. ||\\//||
Consult with the doctor ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
Which of the following would not be considered an emergency situation requiring ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
immediate attention? ||\\//||
Loss of contact lens ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
If the office is extremely behind schedule, the paraoptometric should ________.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Indicate your best estimate of how long the wait will be before the patient will be seen ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
When discussing medical record documentation, EHR stands for: ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Electronic Health Record ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
How often should the paraoptometric check business supplies?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Once a month ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
The paraoptometric should maintain how much of a reserve of examination room supplies?
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
1 month's worth ||\\//|| ||\\//||
||\\//|| ||\\//|| ||\\//||
