IPPS A DL FINAL EXAM HR PROFESSIONAL
PAYROLL SPECIALIST ACTUAL TEST PAPER
ANSWERS 2026
⩥ The selection options for the Type and Detail drop-down options lists
will be the same no matter what selection you make for Category.
Answer: False
⩥ The Member receives an email notification when their case is closed.
Answer: True
⩥ Under what conditions may a Member reopen a case created in the
IPPS-A Help Center? Answer: The issue concerning the closed case
resurfaced or is not resolved
⩥ Who has the ability to view a case upon its creation? Answer: The
Member for which the case was created
The HR Professional or Agent who created the case
An interested party who has been added to the case
⩥ An HR Professional may escalate, deescalate, or reassign a case
_____. Answer: to any provider group according to organizational SOPs
or business rules
,⩥ To search for a viable solution to resolve a case, an HR Professional
may_____. Answer: enter key words associated with the search option
browse the library via FAQ
search Frequently Used Solutions
⩥ Before switching the Business Unit for an HR case to IT, the user
should ensure that ________________. Answer: the issue is a legitimate
system problem
⩥ In order to view documentation regarding their case sent by the HR
Professional working the case, the Member must _____. Answer: log
into IPPS-A to access their case to view the documentation
⩥ In order to reopen a case, its current status must be: Answer: Closed -
Resolved
Closed - Canceled
⩥ The system automatically populates the following email recipients.
Answer: Member
Assigned Helpdesk Agent
Assigned Provider Group
⩥ A case may be cancelled for these reasons: Answer: The Case was
created in error.
, It is a duplicate case.
⩥ A Helpdesk Agent may perform these actions from the case toolbar.
Answer: Spell check the case
Print the case
View the Member in the 360 Degree View page
⩥ These fields are included in the related actions section in a help case.
Answer: Training
Payroll
Benefits
⩥ Correspondence access provides Members the ability to _____.
Answer: be a suggested recipient for email correspondence
⩥ To view all the cases assigned by provider group, go to _____.
Answer: Group Worklists
⩥ Which of the following are not considered a view for cases in the My
Agent Cases tile? Answer: 45 day
one year
⩥ From where does the 360 Degree View pull HR related information?
Answer: Human Capital Management (HCM)
PAYROLL SPECIALIST ACTUAL TEST PAPER
ANSWERS 2026
⩥ The selection options for the Type and Detail drop-down options lists
will be the same no matter what selection you make for Category.
Answer: False
⩥ The Member receives an email notification when their case is closed.
Answer: True
⩥ Under what conditions may a Member reopen a case created in the
IPPS-A Help Center? Answer: The issue concerning the closed case
resurfaced or is not resolved
⩥ Who has the ability to view a case upon its creation? Answer: The
Member for which the case was created
The HR Professional or Agent who created the case
An interested party who has been added to the case
⩥ An HR Professional may escalate, deescalate, or reassign a case
_____. Answer: to any provider group according to organizational SOPs
or business rules
,⩥ To search for a viable solution to resolve a case, an HR Professional
may_____. Answer: enter key words associated with the search option
browse the library via FAQ
search Frequently Used Solutions
⩥ Before switching the Business Unit for an HR case to IT, the user
should ensure that ________________. Answer: the issue is a legitimate
system problem
⩥ In order to view documentation regarding their case sent by the HR
Professional working the case, the Member must _____. Answer: log
into IPPS-A to access their case to view the documentation
⩥ In order to reopen a case, its current status must be: Answer: Closed -
Resolved
Closed - Canceled
⩥ The system automatically populates the following email recipients.
Answer: Member
Assigned Helpdesk Agent
Assigned Provider Group
⩥ A case may be cancelled for these reasons: Answer: The Case was
created in error.
, It is a duplicate case.
⩥ A Helpdesk Agent may perform these actions from the case toolbar.
Answer: Spell check the case
Print the case
View the Member in the 360 Degree View page
⩥ These fields are included in the related actions section in a help case.
Answer: Training
Payroll
Benefits
⩥ Correspondence access provides Members the ability to _____.
Answer: be a suggested recipient for email correspondence
⩥ To view all the cases assigned by provider group, go to _____.
Answer: Group Worklists
⩥ Which of the following are not considered a view for cases in the My
Agent Cases tile? Answer: 45 day
one year
⩥ From where does the 360 Degree View pull HR related information?
Answer: Human Capital Management (HCM)
