CEAP exam || 100% Error-free Answers.
Domain I correct answers Employee Assistance Program Design, administration, and
management
Domain II correct answers Employee Assistance Services to the Work Organization
Domain III correct answers Employee assistance services to employees and family members
EAP definition correct answers a set of professional services specifically designed to: 1) improve
and/or maintain the productivity and healthy functioning of the workplace and to address a work
organization's particular business needs through the application of specialized knowledge and
expertise about human behavior and mental health.
EAP core technology definition correct answers essential components of the employee assistance
profession.
EAP core technology 1 correct answers M (management consultation): consultation with,
training of, and assistance to work organization leadership (managers, supervisors, and union
stewards) seeking to manage troubled employees, enhance the work environment, and improve
employee job performance.
EAP core technology 2 correct answers A (advertisement): active promotion of the availability
of EA services to employees, their family members and the work organization
EAP core technology 3 correct answers P (problem identification): confidential and timely
problem identification/assessment services for employee clients with personal concerns that may
affect job performance
EAP core technology 4 correct answers I (intervention): use of constructive confrontation,
motivation, and short-term intervention with employee clients to address concerns that affect job
performance
EAP core technology 5 correct answers R (referral): referral of employee clients for diagnosis,
treatment, and assistance, as well as case monitoring and follow-up services
EAP core technology 6 correct answers N (Networking): Assisting work organizations in
establishing and maintaining effective relations with treatment and other service providers, and
in managing provider contracts
EAP core technology 7 correct answers A (Access and Advertising): Consultation to work
organizations to encourage availability of and employee access to health benefits covering
medical and behavioral problems including, but not limited to, alcoholism, drug abuse, and
mental and emotional disorders
,EAP core technology 8 correct answers P (program evaluation): evaluation of the effects of EA
services on work organizations and individual job performance.
how many employees in the U.S. receive EAP counseling services correct answers 1 in 20 (5%)
how many employees have a severe enough problem to warrant treatment? correct answers 4 in
100 (4%)
Do EA professionals ask about legal concerns of employees correct answers Yes.
What are the three elements of job performance? correct answers Productivity, attendance, and
behavior (is the employee working well with co-workers?) (triangle diagram)
How many U.S. employees have access to an EAP? correct answers 75%
Internal EAP staff model correct answers EA professionals are employees of the work
organization or specially designated labor representatives. Services are provided on-site at the
work organization.
For what type of organization is the internal staff model EAP appropriate? correct answers Large
work organizations
External Staff Model EAP correct answers EA professionals are employed by an external
vendor, which is a company that provides EAP services to multiple employers.
For what type of organization is the external staff model EAP most commonly used? correct
answers Mid-size employers.
External network model EAP correct answers EA professionals are employed by an external
vendor, and the vendor contracts with network affiliate providers (affiliates) in private practice to
provide EA assessment and/or short-term problem resolution services to EAP clients. The eAP
vendor contracts with mental health professionals to augment the EAP's staff.
For what type of organization is the external network model EAP most appropriate? correct
answers Geographically dispersed workforces. the external network model scales to employers
of nearly any size and geographic make-up.
Hybrid model EAP correct answers brings on-site services back to the work org while retaining
the accessibility and geographic advantages of an external network model. The onsite EA
professional may be employed by the work org or the external vendor.
Basic EAP workflow correct answers 1. initial contact 2. EAP assessment 3. Referral to the most
appropriate helping resources 4. case/care management (verifying the client successfully
engaged in services provided, monitoring progress, and ensuring any additional services that may
be needed are provided.) 5. Follow-up (ensure client received expected services.)
, EAP referral types correct answers 1. Self-referral 2. informal referral 3. formal referral 4.
regulatory referral
What is the most common type of referral? correct answers Self-referral
EAP care management (e.g., case management) correct answers ensuring the helping resource is
available, that services are reasonably affordable, appointments are obtained in a timely manner,
the expected services are provided, and the EAP client is benefitting from the services provided
by the helping resource. Care management involves more intensive and sustained connections
with some clients than others, e.g., when the referral is formal from management.
Is the EA professional responsible for monitoring compliance? correct answers Yes, if the
employee signs an ROI, it is appropriate for the EA professional to contact the employee's
supervisor to ensure any work-related concerns are addressed during treatment and reentry into
work is properly coordinated. In situations where the EAP client's employment is at risk, the EA
professional may be responsible for monitoring compliance with tx recommendations.
What do "last chance" or "return-to-work" agreements include? correct answers a statement
reiterating the employer's support for the employee's ongoing recovery, action steps the employer
expects the employee to follow to support their own recovery, and any specific job performance
expectations upon returning to duty. When such an agreement is made, the EA professional
meets with the supervisor and the client in a "RTW" meeting to discuss the agreement and clarify
expectations. The EAP may monitor the employee's compliance for weeks, months or years,
depending upon the employer's policies.
When should you follow-up a referral to intensive treatment? correct answers within a day or
two, and communicate this to the client.
What cases are the most visible and costly to the work organization? correct answers Addiction
cases. They are a minority of all EAP cases, but could be career-ending for the employee if not
managed appropriately.
What is the preferred treatment modality for substance abuse when the employee's job is on the
line? correct answers Abstinence-based care.
Steps for a substance/alcohol abuse referral correct answers 1. EAP assessment plan developed
2. refer for further evaluation by an addiction specialist to determine appropriate level of care
within an intensive treatment program 3. medical detox 3 - 7 days 4. treatment (inpatient, IOP) 5.
transitional housing, sober living 6. outpatient counseling, individual, couples, and marital
therapy, recovery coaching 7. mutual support groups.
Questions to consider when evaluating the results of a treatment provider's assessment correct
answers 1. do the recommendations match the employer's policies, benefits, and expectations? 2.
do the recommendations include: level of care needs, ability to pay or access insurance coverage,
immediate availability, appropriate location/ease of access/ convenience of time of operations,
detox services, alcohol, drug, mental health and medical treatment services, and a plan for
Domain I correct answers Employee Assistance Program Design, administration, and
management
Domain II correct answers Employee Assistance Services to the Work Organization
Domain III correct answers Employee assistance services to employees and family members
EAP definition correct answers a set of professional services specifically designed to: 1) improve
and/or maintain the productivity and healthy functioning of the workplace and to address a work
organization's particular business needs through the application of specialized knowledge and
expertise about human behavior and mental health.
EAP core technology definition correct answers essential components of the employee assistance
profession.
EAP core technology 1 correct answers M (management consultation): consultation with,
training of, and assistance to work organization leadership (managers, supervisors, and union
stewards) seeking to manage troubled employees, enhance the work environment, and improve
employee job performance.
EAP core technology 2 correct answers A (advertisement): active promotion of the availability
of EA services to employees, their family members and the work organization
EAP core technology 3 correct answers P (problem identification): confidential and timely
problem identification/assessment services for employee clients with personal concerns that may
affect job performance
EAP core technology 4 correct answers I (intervention): use of constructive confrontation,
motivation, and short-term intervention with employee clients to address concerns that affect job
performance
EAP core technology 5 correct answers R (referral): referral of employee clients for diagnosis,
treatment, and assistance, as well as case monitoring and follow-up services
EAP core technology 6 correct answers N (Networking): Assisting work organizations in
establishing and maintaining effective relations with treatment and other service providers, and
in managing provider contracts
EAP core technology 7 correct answers A (Access and Advertising): Consultation to work
organizations to encourage availability of and employee access to health benefits covering
medical and behavioral problems including, but not limited to, alcoholism, drug abuse, and
mental and emotional disorders
,EAP core technology 8 correct answers P (program evaluation): evaluation of the effects of EA
services on work organizations and individual job performance.
how many employees in the U.S. receive EAP counseling services correct answers 1 in 20 (5%)
how many employees have a severe enough problem to warrant treatment? correct answers 4 in
100 (4%)
Do EA professionals ask about legal concerns of employees correct answers Yes.
What are the three elements of job performance? correct answers Productivity, attendance, and
behavior (is the employee working well with co-workers?) (triangle diagram)
How many U.S. employees have access to an EAP? correct answers 75%
Internal EAP staff model correct answers EA professionals are employees of the work
organization or specially designated labor representatives. Services are provided on-site at the
work organization.
For what type of organization is the internal staff model EAP appropriate? correct answers Large
work organizations
External Staff Model EAP correct answers EA professionals are employed by an external
vendor, which is a company that provides EAP services to multiple employers.
For what type of organization is the external staff model EAP most commonly used? correct
answers Mid-size employers.
External network model EAP correct answers EA professionals are employed by an external
vendor, and the vendor contracts with network affiliate providers (affiliates) in private practice to
provide EA assessment and/or short-term problem resolution services to EAP clients. The eAP
vendor contracts with mental health professionals to augment the EAP's staff.
For what type of organization is the external network model EAP most appropriate? correct
answers Geographically dispersed workforces. the external network model scales to employers
of nearly any size and geographic make-up.
Hybrid model EAP correct answers brings on-site services back to the work org while retaining
the accessibility and geographic advantages of an external network model. The onsite EA
professional may be employed by the work org or the external vendor.
Basic EAP workflow correct answers 1. initial contact 2. EAP assessment 3. Referral to the most
appropriate helping resources 4. case/care management (verifying the client successfully
engaged in services provided, monitoring progress, and ensuring any additional services that may
be needed are provided.) 5. Follow-up (ensure client received expected services.)
, EAP referral types correct answers 1. Self-referral 2. informal referral 3. formal referral 4.
regulatory referral
What is the most common type of referral? correct answers Self-referral
EAP care management (e.g., case management) correct answers ensuring the helping resource is
available, that services are reasonably affordable, appointments are obtained in a timely manner,
the expected services are provided, and the EAP client is benefitting from the services provided
by the helping resource. Care management involves more intensive and sustained connections
with some clients than others, e.g., when the referral is formal from management.
Is the EA professional responsible for monitoring compliance? correct answers Yes, if the
employee signs an ROI, it is appropriate for the EA professional to contact the employee's
supervisor to ensure any work-related concerns are addressed during treatment and reentry into
work is properly coordinated. In situations where the EAP client's employment is at risk, the EA
professional may be responsible for monitoring compliance with tx recommendations.
What do "last chance" or "return-to-work" agreements include? correct answers a statement
reiterating the employer's support for the employee's ongoing recovery, action steps the employer
expects the employee to follow to support their own recovery, and any specific job performance
expectations upon returning to duty. When such an agreement is made, the EA professional
meets with the supervisor and the client in a "RTW" meeting to discuss the agreement and clarify
expectations. The EAP may monitor the employee's compliance for weeks, months or years,
depending upon the employer's policies.
When should you follow-up a referral to intensive treatment? correct answers within a day or
two, and communicate this to the client.
What cases are the most visible and costly to the work organization? correct answers Addiction
cases. They are a minority of all EAP cases, but could be career-ending for the employee if not
managed appropriately.
What is the preferred treatment modality for substance abuse when the employee's job is on the
line? correct answers Abstinence-based care.
Steps for a substance/alcohol abuse referral correct answers 1. EAP assessment plan developed
2. refer for further evaluation by an addiction specialist to determine appropriate level of care
within an intensive treatment program 3. medical detox 3 - 7 days 4. treatment (inpatient, IOP) 5.
transitional housing, sober living 6. outpatient counseling, individual, couples, and marital
therapy, recovery coaching 7. mutual support groups.
Questions to consider when evaluating the results of a treatment provider's assessment correct
answers 1. do the recommendations match the employer's policies, benefits, and expectations? 2.
do the recommendations include: level of care needs, ability to pay or access insurance coverage,
immediate availability, appropriate location/ease of access/ convenience of time of operations,
detox services, alcohol, drug, mental health and medical treatment services, and a plan for
