NURS 420 Exam 3 Questions With 100%
Complete Solutions
Which strategies would decrease the amount of time the nurse manager spends
| | | | | | | | | | | |
with "drop-in" visitors to the manager's office? Select all that apply
| | | | | | | | | |
A. Set office hours to eliminate those visits.
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B. Keep the office door closed.
| | | | |
C. Arrange furniture so the desk faces the door.
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D. Stand up to greet the visitor and remain standing.
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E. Encourage appointments for routine matters. - CORRECT ANSWER✔✔-Correct
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Answer: 4,5 |
Rationale 1: Office hours should be established to decrease drop-in visits, but the
| | | | | | | | | | | | |
intent is not to totally eliminate them
| | | | | |
Rationale 2: Keeping the door closed is incorrect because a block of time when
| | | | | | | | | | | | | |
the door is open for accessibility and availability is needed.
| | | | | | | | |
Rationale 3: If the desk faces the door, eye contact is made with passersby and
| | | | | | | | | | | | | | |
anyone who is standing in the doorway, which invites interruption.
| | | | | | | | |
Rationale 4: In order to redirect the drop-in visit, the nurse manager should stand
| | | | | | | | | | | | |
up and remain standing throughout the encounter. This gesture is gracious yet
| | | | | | | | | | | | |
obvious enough to encourage a short visit.
| | | | | |
Rationale 5: Encouraging appointments for routine matters is an effective
| | | | | | | | | |
solution. The manager should indicate that in order to have sufficient time to
| | | | | | | | | | | | |
address the question, a block of time will be needed.
| | | | | | | | |
,A nurse manager has identified that a major time waster is the amount of time
| | | | | | | | | | | | | | |
spent on the telephone each day. Which strategy would help reduce this time?
| | | | | | | | | | | |
A. Answer the phone, "Hello, how are you?"
| | | | | | |
B. Send all calls to voice mail.
| | | | | |
C. Use e-mail for potentially troublesome issues.
| | | | | |
D. Set a specific block of time to return calls. - CORRECT ANSWER✔✔-Correct
| | | | | | | | | | | | |
Answer: 4 |
Rationale 1: Answering the phone this way encourages socializing and small talk.
| | | | | | | | | | |
Rationale 2: There are situations in which issues must be dealt with immediately
| | | | | | | | | | | | |
and face-to-face.
|
Rationale 3: Troublesome issues should be addressed face-to-face.
| | | | | | |
Rationale 4: The nurse manager should set time aside to handle routine phone
| | | | | | | | | | | | |
calls and to return calls.
| | | |
The nurse manager has planned a meeting that all staff nurses have to attend.
| | | | | | | | | | | | | |
Which method would most efficiently notify the staff members of the meeting
| | | | | | | | | | | |
time?
A. E-mail
|
B. Voice mail
| |
C. Memo
|
D. Telephone call - CORRECT ANSWER✔✔-Correct Answer: 1
| | | | | | |
Rationale 1: E-mail minimizes time wasted trying to contact individuals and the
| | | | | | | | | | | |
urgency of the message can be coded.
| | | | | |
Rationale 2: Voice mail is time consuming because the caller must place the call.
| | | | | | | | | | | | | |
There is also the possibility the person will answer the call, which entails a
| | | | | | | | | | | | | |
greater investment of time.
| | |
, Rationale 3: There is a risk that the memo will be placed where it is not accessible
| | | | | | | | | | | | | | | |
to all staff members.
| | | |
Rationale 4: A telephone call may lead to socializing and small talk, which are
| | | | | | | | | | | | | |
time wasters. |
What are reasons that nurses fail to manage time effectively? Select all that apply
| | | | | | | | | | | | |
A. Nurses do tasks they enjoy doing before the ones they do not enjoy.
| | | | | | | | | | | | |
B. Nurses do things that bring the most immediate closure first.
| | | | | | | | | |
C. Nurses respond on the basis of who wants something.
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D. Nurses do uninteresting jobs before interesting jobs.
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E. Nurses work on things in the order of their arrival. - CORRECT ANSWER✔✔-
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Correct Answer: 1,2,3,5 | |
Rationale 1: Nurses are like anyone else in that they tend to do things they enjoy
| | | | | | | | | | | | | | | |
before they do things they do not enjoy.
| | | | | | |
Rationale 2: Nurses (and others) often do those things that they can get done
| | | | | | | | | | | | | |
most quickly first. They feel satisfaction with having one thing done and out of
| | | | | | | | | | | | | |
the way. |
Rationale 3: Nurses tend to prioritize based on who wants something done—for
| | | | | | | | | | | |
example, if a client wants something that is a priority over the nurse manager
| | | | | | | | | | | | | |
needing a report. | |
Rationale 4: It is generally more time efficient to tackle uninteresting jobs first
| | | | | | | | | | | | |
and get them completed before starting interesting jobs that may absorb more of
| | | | | | | | | | | |
the nurse's time. Uninteresting jobs are likely to be completed as quickly as
| | | | | | | | | | | | | |
possible. However, it is not human nature to do what is not interesting first.
| | | | | | | | | | | | |
Rationale 5: Nurses tend to work on things "as they come up" and often end up
| | | | | | | | | | | | | | | |
working on unplanned tasks before planned tasks. This is related to the
| | | | | | | | | | | |
unpredictable nature of working with people who are ill. | | | | | | | |
Complete Solutions
Which strategies would decrease the amount of time the nurse manager spends
| | | | | | | | | | | |
with "drop-in" visitors to the manager's office? Select all that apply
| | | | | | | | | |
A. Set office hours to eliminate those visits.
| | | | | | |
B. Keep the office door closed.
| | | | |
C. Arrange furniture so the desk faces the door.
| | | | | | | |
D. Stand up to greet the visitor and remain standing.
| | | | | | | | |
E. Encourage appointments for routine matters. - CORRECT ANSWER✔✔-Correct
| | | | | | | | |
Answer: 4,5 |
Rationale 1: Office hours should be established to decrease drop-in visits, but the
| | | | | | | | | | | | |
intent is not to totally eliminate them
| | | | | |
Rationale 2: Keeping the door closed is incorrect because a block of time when
| | | | | | | | | | | | | |
the door is open for accessibility and availability is needed.
| | | | | | | | |
Rationale 3: If the desk faces the door, eye contact is made with passersby and
| | | | | | | | | | | | | | |
anyone who is standing in the doorway, which invites interruption.
| | | | | | | | |
Rationale 4: In order to redirect the drop-in visit, the nurse manager should stand
| | | | | | | | | | | | |
up and remain standing throughout the encounter. This gesture is gracious yet
| | | | | | | | | | | | |
obvious enough to encourage a short visit.
| | | | | |
Rationale 5: Encouraging appointments for routine matters is an effective
| | | | | | | | | |
solution. The manager should indicate that in order to have sufficient time to
| | | | | | | | | | | | |
address the question, a block of time will be needed.
| | | | | | | | |
,A nurse manager has identified that a major time waster is the amount of time
| | | | | | | | | | | | | | |
spent on the telephone each day. Which strategy would help reduce this time?
| | | | | | | | | | | |
A. Answer the phone, "Hello, how are you?"
| | | | | | |
B. Send all calls to voice mail.
| | | | | |
C. Use e-mail for potentially troublesome issues.
| | | | | |
D. Set a specific block of time to return calls. - CORRECT ANSWER✔✔-Correct
| | | | | | | | | | | | |
Answer: 4 |
Rationale 1: Answering the phone this way encourages socializing and small talk.
| | | | | | | | | | |
Rationale 2: There are situations in which issues must be dealt with immediately
| | | | | | | | | | | | |
and face-to-face.
|
Rationale 3: Troublesome issues should be addressed face-to-face.
| | | | | | |
Rationale 4: The nurse manager should set time aside to handle routine phone
| | | | | | | | | | | | |
calls and to return calls.
| | | |
The nurse manager has planned a meeting that all staff nurses have to attend.
| | | | | | | | | | | | | |
Which method would most efficiently notify the staff members of the meeting
| | | | | | | | | | | |
time?
A. E-mail
|
B. Voice mail
| |
C. Memo
|
D. Telephone call - CORRECT ANSWER✔✔-Correct Answer: 1
| | | | | | |
Rationale 1: E-mail minimizes time wasted trying to contact individuals and the
| | | | | | | | | | | |
urgency of the message can be coded.
| | | | | |
Rationale 2: Voice mail is time consuming because the caller must place the call.
| | | | | | | | | | | | | |
There is also the possibility the person will answer the call, which entails a
| | | | | | | | | | | | | |
greater investment of time.
| | |
, Rationale 3: There is a risk that the memo will be placed where it is not accessible
| | | | | | | | | | | | | | | |
to all staff members.
| | | |
Rationale 4: A telephone call may lead to socializing and small talk, which are
| | | | | | | | | | | | | |
time wasters. |
What are reasons that nurses fail to manage time effectively? Select all that apply
| | | | | | | | | | | | |
A. Nurses do tasks they enjoy doing before the ones they do not enjoy.
| | | | | | | | | | | | |
B. Nurses do things that bring the most immediate closure first.
| | | | | | | | | |
C. Nurses respond on the basis of who wants something.
| | | | | | | | |
D. Nurses do uninteresting jobs before interesting jobs.
| | | | | | |
E. Nurses work on things in the order of their arrival. - CORRECT ANSWER✔✔-
| | | | | | | | | | | | |
Correct Answer: 1,2,3,5 | |
Rationale 1: Nurses are like anyone else in that they tend to do things they enjoy
| | | | | | | | | | | | | | | |
before they do things they do not enjoy.
| | | | | | |
Rationale 2: Nurses (and others) often do those things that they can get done
| | | | | | | | | | | | | |
most quickly first. They feel satisfaction with having one thing done and out of
| | | | | | | | | | | | | |
the way. |
Rationale 3: Nurses tend to prioritize based on who wants something done—for
| | | | | | | | | | | |
example, if a client wants something that is a priority over the nurse manager
| | | | | | | | | | | | | |
needing a report. | |
Rationale 4: It is generally more time efficient to tackle uninteresting jobs first
| | | | | | | | | | | | |
and get them completed before starting interesting jobs that may absorb more of
| | | | | | | | | | | |
the nurse's time. Uninteresting jobs are likely to be completed as quickly as
| | | | | | | | | | | | | |
possible. However, it is not human nature to do what is not interesting first.
| | | | | | | | | | | | |
Rationale 5: Nurses tend to work on things "as they come up" and often end up
| | | | | | | | | | | | | | | |
working on unplanned tasks before planned tasks. This is related to the
| | | | | | | | | | | |
unpredictable nature of working with people who are ill. | | | | | | | |
