WGU C182 Introduction to IT Questions and Answers
2026 update
Information Technology - Correct Answer The technology used in creating, maintaining, and
making information accessible.
IT Professional Roles - Correct Answer Administration and Support
System Administrator - Correct Answer Maintains all aspects of the system including hardware,
software, and programming.
Network Administrator - Correct Answer In charge of all aspects of the computer network
Database Administrator - Correct Answer Focuses on the design, development, and support of
database management systems (DBMSs).
Security Administrator - Correct Answer Installs, configures, and administers firewall security to
protect systems and proactively work to stop intrusions.
Web Administrator - Correct Answer Installs, configures, maintains, secures, and troubleshoots
web severs.
Support IT Professionals - Correct Answer Help desk and training.
Information - Correct Answer Processed data.
,DIKW Hierarchy - Correct Answer Defines the transition of data to information from knowledge
to wisdom. (Data Information Knowledge Wisdom)
Data in DIKW - Correct Answer The input directly received by the user (or computer). It is
generally not usable until it has been converted into a relevant form.
Information in DIKW - Correct Answer Having been inferred from data; one or more processes
have been applied to the data to transform it into a more useful form.
Knowledge in DIKW - Correct Answer Information that has been put to use; information placed
into a context. Refined information such that the user of the knowledge is able to call forth only
relevant portions of information when needed.
Wisdom in DIKW - Correct Answer Provides a social setting to knowledge; an understanding of
the "why". Can only come by having both knowledge and experience.
Information Systems - Correct Answer A collection of data and information used to support the
management of an organization. Also refers to the technical components and human resources
that enable the assembly, storage, and processing of data and the delivery of information. This
has existed for a lot longer than computers.
Characteristics of Quality Data - Correct Answer Relevance - the data being used must apply
directly to the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
, Accurate - data should be captured only once, where possible and should be captured as close
to the point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across collections
points and over time
IPOS - Correct Answer The Input-Procession-Output-Storage Cycle
Input - Correct Answer Raw data is entered by the user.
Processing - Correct Answer Raw data is organized or structured for usefulness.
Output - Correct Answer Information is output so user can see results.
Storage - Correct Answer Processed information is stored for permanent record.
Computer System - Correct Answer A collection of components that work together to meet the
needs of the user; typically categorized as either hardware, software, networks, or users.
Hardware - Correct Answer Physical components of a computer system which include the
system unit and its components and peripheral devices; tangible aspects of the computer.
Software - Correct Answer Computer programs that tell the computer what to do--how to
execute commands and process information
Network - Correct Answer A collection of computers and resources connected by various media
so that they can communicate with each other.
2026 update
Information Technology - Correct Answer The technology used in creating, maintaining, and
making information accessible.
IT Professional Roles - Correct Answer Administration and Support
System Administrator - Correct Answer Maintains all aspects of the system including hardware,
software, and programming.
Network Administrator - Correct Answer In charge of all aspects of the computer network
Database Administrator - Correct Answer Focuses on the design, development, and support of
database management systems (DBMSs).
Security Administrator - Correct Answer Installs, configures, and administers firewall security to
protect systems and proactively work to stop intrusions.
Web Administrator - Correct Answer Installs, configures, maintains, secures, and troubleshoots
web severs.
Support IT Professionals - Correct Answer Help desk and training.
Information - Correct Answer Processed data.
,DIKW Hierarchy - Correct Answer Defines the transition of data to information from knowledge
to wisdom. (Data Information Knowledge Wisdom)
Data in DIKW - Correct Answer The input directly received by the user (or computer). It is
generally not usable until it has been converted into a relevant form.
Information in DIKW - Correct Answer Having been inferred from data; one or more processes
have been applied to the data to transform it into a more useful form.
Knowledge in DIKW - Correct Answer Information that has been put to use; information placed
into a context. Refined information such that the user of the knowledge is able to call forth only
relevant portions of information when needed.
Wisdom in DIKW - Correct Answer Provides a social setting to knowledge; an understanding of
the "why". Can only come by having both knowledge and experience.
Information Systems - Correct Answer A collection of data and information used to support the
management of an organization. Also refers to the technical components and human resources
that enable the assembly, storage, and processing of data and the delivery of information. This
has existed for a lot longer than computers.
Characteristics of Quality Data - Correct Answer Relevance - the data being used must apply
directly to the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
, Accurate - data should be captured only once, where possible and should be captured as close
to the point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across collections
points and over time
IPOS - Correct Answer The Input-Procession-Output-Storage Cycle
Input - Correct Answer Raw data is entered by the user.
Processing - Correct Answer Raw data is organized or structured for usefulness.
Output - Correct Answer Information is output so user can see results.
Storage - Correct Answer Processed information is stored for permanent record.
Computer System - Correct Answer A collection of components that work together to meet the
needs of the user; typically categorized as either hardware, software, networks, or users.
Hardware - Correct Answer Physical components of a computer system which include the
system unit and its components and peripheral devices; tangible aspects of the computer.
Software - Correct Answer Computer programs that tell the computer what to do--how to
execute commands and process information
Network - Correct Answer A collection of computers and resources connected by various media
so that they can communicate with each other.
