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CVS annual retail compliance training for pharmacy staff support WITH CORRECT QUESTIONS AND ANSWERS 2026

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CVS annual retail compliance training for pharmacy staff support WITH CORRECT QUESTIONS AND ANSWERS 2026

Instelling
CVS
Vak
CVS

Voorbeeld van de inhoud

To be valid, a prescription must be have issues for a _____ medical purpose by prescriber acting
in the ____ of his or her professional practice - Correct Answer Legitimate, usual course



Which two of the following must be completed when the pharmacy is notified of a lock in
patient? - Correct Answer Add forced note and review with pharmacy



Third-party payer login programs can use restrictions to limit inappropriate use. So like three
examples of lock in program - Correct Answer 1. Requires patients to have their insurance
company processed a prescription

2. Prohibits other pharmacies from filling prescriptions for the lock in patient

3. Requires patients to fill prescriptions and one designated lock in pharmacy



If you have questions regarding the list of required Data elements for prescriptions, you should
refer to the ___ on ___ - Correct Answer CVS pharmacy excepting prescription policy/RX net



You are entering a prescription for a new mid-level practitioner prescription. Which three
options below should you complete in order to validate the prescribers information? - Correct
Answer - ensure the prescriber records selected name, in PA/DA and address noted on
prescription

- perform a prescriber search bar in NPI or DEA

- call me prescribers or, if applicable, the prescriber supervising position office for clarification if
you are unsure of the prescribers information.



When it comes to prescription filling, the pharmacy must maintain three files that consist of -
Correct Answer File for CII substances dispensed, for CIIICV controlled substances dispense and
for all non-controlled prescriptions dispensed



When it comes to prescription filing the pharmacy manager must ensure the hardcopy
controlled prescriptions must be - Correct Answer Filed separately from non-controlled
substances and filed every day

, You must always check expiration dates on all products during check out to make sure none of
them are expired - Correct Answer Dairy, children's remedies, baby food



Aside from the weekly dated merchandise reviews, product rotation should be completed
during which tasks - Correct Answer Planogram, delivery day, quick pick, and stocking promo



Miss O'Donnell is returning an unopened bag of gold album abound heavenly light popcorn. You
check the expiration date and notice it expired on 5/28/19. What should you do? - Correct
Answer Process the return and place the box of popcorn with damages for processing



Miss Swanson comes in to return a bottle of vitamins that said wasn't used but you noticed that
the seal over the mouth of the bottle of vitamins is broken, what should you do - Correct
Answer Process the return for Miss Swanson and place it was damages for processing



Mr. Richard is returning a box of Betty Crocker yellow cake mix but you notice the nutrition
panel is torn and hard to read what should you do - Correct Answer Process the return and
place the box of cake mix with damages for processing



As you are putting out stock and isle with paper goods, a customer approaches you with this
week circular that advertises all single total hung paper towels are buy one get one 50% off. She
notices of the sale sign says buy one get one free. She wants to purchase the paper towels at
the posted sale. What should you do - Correct Answer After satisfying the customer, by giving
her the postage sales price, replace the incorrect sign and correct any in accurate detail



Price must be conveyed clearly to the customer select three ways that this is done - Correct
Answer on the shelf coding label, on the sign, or on the product



A number of additional checks were put into place to monitor and improve pricing accuracy.
Select the task that is not considered one of the additional checks - Correct Answer Manager
audit

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