MAN 320F EXAM 1 STUDY GUIDE 2026
Manager - Answers -someone who coordinates and oversees the work of other people
so that organizational goals can be accomplished
First-line Manager - Answers -(often called supervisors) are located on the lowest level
of management, managing the work of nonmanagerial employees. Typically directly or
indirectly involved with producing the organization's products or services
Middle managers - Answers -include all managers between the first level and the top
level of the organization who manage the work of first-line managers
Top managers - Answers -managers at or near the top of the organization who are
responsible for making organization-wide decisions and establishing plans and goals
that affect the entire organization
Productivity - Answers -Efficiency + effectiveness
Efficiency - Answers -Getting the most output from the least amount of inputs in order
to minimize resource costs. Efficiency is often referred to as "doing things right"
Effectiveness - Answers -completing activities so that organizational goals are attained
and is often described as "doing the right things"
Management Functions - Answers -Henri Fayol, a French industrialist in the early
1900s, proposed that managers perform five management functions
Planning - Answers -involves defining goals, establishing strategies for achieving those
goals, and developing plans to integrate and coordinate activities
Organizing - Answers -involves arranging and structuring work to accomplish the
organization's goals
Leading - Answers -involves working with and through people to accomplish
organizational goals
Controlling - Answers -involves monitoring, comparing, and correcting work
performance
Management Roles - Answers -Henry Mintzberg, a management researcher,
conducted a precise study of managers at work. He concluded that managers perform
10 different roles, which are highly interrelated
Interpersonal Roles - Answers -include figurehead, leadership, and liaison activities
, Informational Roles - Answers -include monitor, disseminator, and spokesperson
Decisional Roles - Answers -include entrepreneur, disturbance handler, resource
allocator, and negotiator
Management Skills - Answers -Robert L. Katz found through his research that
managers need three essential skills
Technical Skills - Answers -are job-specific knowledge and techniques needed to
proficiently perform specific tasks
Human Skills - Answers -involve the ability to work well with other people individually
and in a group
Conceptual Skills - Answers -involve the ability to think and to conceptualize about
abstract and complex situations
Management Activities - Answers -Luthans identified where successful (quickly
promoted) and effective (highly productive) managers focus their time
Traditional - Answers -Decision making, planning, organizing, controlling
Communication - Answers -Exchanging information, processing paperwork
Human Resources - Answers -Motivating, disciplining, managing conflict, staffing,
training
Networking - Answers -Socializing, politicking, interacting with others
Organization - Answers -a deliberate arrangement of people to accomplish some
specific purpose
University of management - Answers -management is needed in all types and sizes of
organizations, at all organizational levels, and in all organizational work areas
throughout the world
Omnipotent view of management - Answers -Managers are directly responsible for an
organization's success or failure
Symbolic view of management - Answers -Much of an organization's success or failure
is due to external forces outside manager's control
Organizational Culture - Answers -Shared values, principles, traditions, and ways of
doing things that influence the way organizational members act
Manager - Answers -someone who coordinates and oversees the work of other people
so that organizational goals can be accomplished
First-line Manager - Answers -(often called supervisors) are located on the lowest level
of management, managing the work of nonmanagerial employees. Typically directly or
indirectly involved with producing the organization's products or services
Middle managers - Answers -include all managers between the first level and the top
level of the organization who manage the work of first-line managers
Top managers - Answers -managers at or near the top of the organization who are
responsible for making organization-wide decisions and establishing plans and goals
that affect the entire organization
Productivity - Answers -Efficiency + effectiveness
Efficiency - Answers -Getting the most output from the least amount of inputs in order
to minimize resource costs. Efficiency is often referred to as "doing things right"
Effectiveness - Answers -completing activities so that organizational goals are attained
and is often described as "doing the right things"
Management Functions - Answers -Henri Fayol, a French industrialist in the early
1900s, proposed that managers perform five management functions
Planning - Answers -involves defining goals, establishing strategies for achieving those
goals, and developing plans to integrate and coordinate activities
Organizing - Answers -involves arranging and structuring work to accomplish the
organization's goals
Leading - Answers -involves working with and through people to accomplish
organizational goals
Controlling - Answers -involves monitoring, comparing, and correcting work
performance
Management Roles - Answers -Henry Mintzberg, a management researcher,
conducted a precise study of managers at work. He concluded that managers perform
10 different roles, which are highly interrelated
Interpersonal Roles - Answers -include figurehead, leadership, and liaison activities
, Informational Roles - Answers -include monitor, disseminator, and spokesperson
Decisional Roles - Answers -include entrepreneur, disturbance handler, resource
allocator, and negotiator
Management Skills - Answers -Robert L. Katz found through his research that
managers need three essential skills
Technical Skills - Answers -are job-specific knowledge and techniques needed to
proficiently perform specific tasks
Human Skills - Answers -involve the ability to work well with other people individually
and in a group
Conceptual Skills - Answers -involve the ability to think and to conceptualize about
abstract and complex situations
Management Activities - Answers -Luthans identified where successful (quickly
promoted) and effective (highly productive) managers focus their time
Traditional - Answers -Decision making, planning, organizing, controlling
Communication - Answers -Exchanging information, processing paperwork
Human Resources - Answers -Motivating, disciplining, managing conflict, staffing,
training
Networking - Answers -Socializing, politicking, interacting with others
Organization - Answers -a deliberate arrangement of people to accomplish some
specific purpose
University of management - Answers -management is needed in all types and sizes of
organizations, at all organizational levels, and in all organizational work areas
throughout the world
Omnipotent view of management - Answers -Managers are directly responsible for an
organization's success or failure
Symbolic view of management - Answers -Much of an organization's success or failure
is due to external forces outside manager's control
Organizational Culture - Answers -Shared values, principles, traditions, and ways of
doing things that influence the way organizational members act
