MAN 320 EXAM 1 QUESTIONS AND ANSWERS 2026
4 Management Functions - Answers -1. Planning
-Setting Goals and deciding how to
achieve them
2. Organizing
-Arranging tasks, people, and other resources to accomplish the work
3. Controlling
-Monitoring performance, comparing it with goals, and taking corrective action as
needed.
4. Leading
-Motivating and otherwise directing people to work hard to achieve the organizations
goals
3 Levels of Management - Answers -1. Top managers
-Make long term decisions about the overall direction of the organization and establish
the objectives policies, and strategies for it
2. Middle Managers
-Implement the policies and plans of the top managers above them and the superise
and coordinate the activities of the first-line managers below them
3. First-Line Managers
-Make short term operating decisions, directing the daily
tasks of nonmanagerial personnel
10 Types of Managerial Roles (3 divisions) - Answers -Interpersonal Management Role
1. Figurehead
2. Leadership role
3. Liaison role
Informational Managerial Role
4. Monitor Role
5. Disseminator role
6. Spokesman role
Decisional Managerial Role
7. Entrepreneur role
8. Disturbance handler role
9. Resource allocator role
10. Negotiator role
The Three Historical Viewpoints - Answers -1. Classical
2. Behavioral
3. Quantitative
, Classical Viewpoint - Answers -Management viewpoint that put emphasis on ways to
manage work more efficiently
Two branches of the Classical Viewpoint - Answers --Scientific Management
-Administrative Management
Behavioral Viewpoint - Answers -Emphasis on the importance of understanding human
behavior and motivating and encouraging employees toward achievement
Quantitative Viewpoint - Answers -Applied quantititive techniques to management
Management Science - Answers -Focuses on uses mathmatics
to aid in problem solving and decision making
Operations Management - Answers -Focuses on managing the production and delivery
of an organization's products or services more effectively
The three points of the Classical Viewpoint - Answers -1. The Systems Viewpoint
2. The Contengency Viewpoint
3. Quality Management Viewpoint
The Systems Viewpoint - Answers -Regards the organization as systems of interrelated
parts that operate together to achieve a common purpose
Quality Control - Answers -Strategy for minimizing errors by managing each state of
production
Contengency Viewpoint - Answers -Emphasizes that a manager's approach should
vary according to the indvidual and environmental siuation
Quality Insurance - Answers -Focuses on performance of workers,
urging employees too strive for "zero defects"
Three approaches to the
quality-management viewpoint - Answers -1. Quality Control
2. Quality Control
3. Total Quality Management
Four parts of system - Answers -1. Inputs
2. Transformational processes
3. Outputs
4. Feedback
Decision - Answers -A choice made from among available alternatives
4 Management Functions - Answers -1. Planning
-Setting Goals and deciding how to
achieve them
2. Organizing
-Arranging tasks, people, and other resources to accomplish the work
3. Controlling
-Monitoring performance, comparing it with goals, and taking corrective action as
needed.
4. Leading
-Motivating and otherwise directing people to work hard to achieve the organizations
goals
3 Levels of Management - Answers -1. Top managers
-Make long term decisions about the overall direction of the organization and establish
the objectives policies, and strategies for it
2. Middle Managers
-Implement the policies and plans of the top managers above them and the superise
and coordinate the activities of the first-line managers below them
3. First-Line Managers
-Make short term operating decisions, directing the daily
tasks of nonmanagerial personnel
10 Types of Managerial Roles (3 divisions) - Answers -Interpersonal Management Role
1. Figurehead
2. Leadership role
3. Liaison role
Informational Managerial Role
4. Monitor Role
5. Disseminator role
6. Spokesman role
Decisional Managerial Role
7. Entrepreneur role
8. Disturbance handler role
9. Resource allocator role
10. Negotiator role
The Three Historical Viewpoints - Answers -1. Classical
2. Behavioral
3. Quantitative
, Classical Viewpoint - Answers -Management viewpoint that put emphasis on ways to
manage work more efficiently
Two branches of the Classical Viewpoint - Answers --Scientific Management
-Administrative Management
Behavioral Viewpoint - Answers -Emphasis on the importance of understanding human
behavior and motivating and encouraging employees toward achievement
Quantitative Viewpoint - Answers -Applied quantititive techniques to management
Management Science - Answers -Focuses on uses mathmatics
to aid in problem solving and decision making
Operations Management - Answers -Focuses on managing the production and delivery
of an organization's products or services more effectively
The three points of the Classical Viewpoint - Answers -1. The Systems Viewpoint
2. The Contengency Viewpoint
3. Quality Management Viewpoint
The Systems Viewpoint - Answers -Regards the organization as systems of interrelated
parts that operate together to achieve a common purpose
Quality Control - Answers -Strategy for minimizing errors by managing each state of
production
Contengency Viewpoint - Answers -Emphasizes that a manager's approach should
vary according to the indvidual and environmental siuation
Quality Insurance - Answers -Focuses on performance of workers,
urging employees too strive for "zero defects"
Three approaches to the
quality-management viewpoint - Answers -1. Quality Control
2. Quality Control
3. Total Quality Management
Four parts of system - Answers -1. Inputs
2. Transformational processes
3. Outputs
4. Feedback
Decision - Answers -A choice made from among available alternatives
