MAN 320 F EXAM 1 QUESTIONS AND ANSWERS
Which of the following issues would be most central to the field of organizational
behavior (OB)?
(a) How to improve advertising for a new product.
(b) How to increase job satisfaction and performance among members of a team.
(c) Making plans for a new strategy for organizational growth.
(d) Designing a new management information system. - Answers -B - how to increase
job satisfaction and performance among members of a team
What is the best description of the context for organizational behavior today?
(a) Command-and-control is in.
(b) The new generation is similar to the old.
(c) Empowerment is out.
(d) Work-life balance concerns are in. - Answers -D - work-life balance concerns are in
The term workforce diversity typically refers to differences in race, age, gender,
ethnicity, and____among people at work.
(a) social status
(b) personal wealth
(c) able-bodiedness
(d) political preference - Answers -C - Able-bodiedness
Which statement about OB is most correct?
(a) OB seeks "one-best-way" solutions to management problems.
(b) OB is a unique science that has little relationship to other scientific disciplines.
(c) OB is focused on using social science knowledge for practical applications.
(d) OB is so modern that it has no historical roots - Answers -C - OB is focused on
using social science knowledge for practical applications
In the open-systems view of organizations, such things as technology, information, and
money are considered___
(a) transformation elements
(b) feedback
(c) inputs
(d) outputs - Answers -C - inputs
If the organization culture represents the character of an organization in terms of shared
values, the ___ represents the shared perceptions of members about day-to-day
management practices.
(a) value chain
(b) organization climate
(c) transformation process
(d) organization strategy - Answers -B - Organization climate
,Which of the following is not a good match of organizational stakeholder and the
interests they often hold important?
(a) customers—high-quality products
(b) owners—returns on investments
(c) future generations—value pricing
(d) regulators—compliance with laws - Answers -C - future generations - value pricing
Which word best describes an organizational culture that embraces multicultural- ism
and in which workforce diversity is highly valued?
(a) inclusion
(b) effectiveness
(c) dynamism
(d) predictability - Answers -A - inclusion
The management function of ____is concerned with creating enthusiasm for hard work
among organizational members.
(a) planning
(b) motivating
(c) controlling
(d) leading - Answers -D - leading
In the management process, _____ is concerned with measuring performance results
and taking action to improve future performance.
(a) transforming
(b) organizing
(c) leading
(d) controlling - Answers -D - controlling
Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are
examples of _____roles.
(a) interpersonal
(b) informational
(c) decisional
(d) conceptual - Answers -A - interpersonal
When a manager moves upward in responsibility, Katz suggests ___ skills decrease in
importance and ___ skills increase in importance.
(a) human, conceptual
(b) conceptual, emotional
(c) technical, conceptual
(d) emotional, human - Answers -C - technical, conceptual
A person with high emotional intelligence would be strong in,____ the ability to think
before acting and to control disruptive impulses.
(a) motivation
(b) perseverance
, (c) self-regulation
(d) empathy - Answers -C - self-regulation
When a person's human skills are so good that he or she has relationships with other
people who can be confidently asked for help and assistance at work, these skills have
created ______social capital for the individual.
(a) analytical capacity
(b) ethics mindfulness
(c) social capital
(d) multiculturalism - Answers -C - social capital
Class discussions, "debriefs," and individual papers based on case studies, team
projects, and in-class activities are all ways an instructor tries to engage students in
which part of the experiential learning cycle?
(a) initial experience
(b) reflection
(c) theory building
(d) experimentation - Answers -A - initial experience
Individual differences are important because they____________.
(a) mean we have to be different
(b) reduce the importance of individuality
(c) show that some cultural groups are superior to others
(d) help us more accurately predict how and why people act as they do - Answers -D -
help us more accurately predict how and why people act as they do
Self-awareness is____________ awareness of others.
(a) more important than
(b) less important than
(c) as important as
(d) not at all related to - Answers -C - as important as
Self-efficacy is a form of ____________.
(a) self-awareness
(b) self-esteem
(c) nurture
(d) agreeableness - Answers -B - self-esteem
Personality encompasses ____________.
(a) the overall combination of characteristics that capture the unique nature of a person
(b) only the nurture components of self
(c) only the nature components of self
(d) how self-aware someone is - Answers -A - the overall combination of characteristics
that capture the unique nature of a person
People who are high in internal locus of control ____________.
Which of the following issues would be most central to the field of organizational
behavior (OB)?
(a) How to improve advertising for a new product.
(b) How to increase job satisfaction and performance among members of a team.
(c) Making plans for a new strategy for organizational growth.
(d) Designing a new management information system. - Answers -B - how to increase
job satisfaction and performance among members of a team
What is the best description of the context for organizational behavior today?
(a) Command-and-control is in.
(b) The new generation is similar to the old.
(c) Empowerment is out.
(d) Work-life balance concerns are in. - Answers -D - work-life balance concerns are in
The term workforce diversity typically refers to differences in race, age, gender,
ethnicity, and____among people at work.
(a) social status
(b) personal wealth
(c) able-bodiedness
(d) political preference - Answers -C - Able-bodiedness
Which statement about OB is most correct?
(a) OB seeks "one-best-way" solutions to management problems.
(b) OB is a unique science that has little relationship to other scientific disciplines.
(c) OB is focused on using social science knowledge for practical applications.
(d) OB is so modern that it has no historical roots - Answers -C - OB is focused on
using social science knowledge for practical applications
In the open-systems view of organizations, such things as technology, information, and
money are considered___
(a) transformation elements
(b) feedback
(c) inputs
(d) outputs - Answers -C - inputs
If the organization culture represents the character of an organization in terms of shared
values, the ___ represents the shared perceptions of members about day-to-day
management practices.
(a) value chain
(b) organization climate
(c) transformation process
(d) organization strategy - Answers -B - Organization climate
,Which of the following is not a good match of organizational stakeholder and the
interests they often hold important?
(a) customers—high-quality products
(b) owners—returns on investments
(c) future generations—value pricing
(d) regulators—compliance with laws - Answers -C - future generations - value pricing
Which word best describes an organizational culture that embraces multicultural- ism
and in which workforce diversity is highly valued?
(a) inclusion
(b) effectiveness
(c) dynamism
(d) predictability - Answers -A - inclusion
The management function of ____is concerned with creating enthusiasm for hard work
among organizational members.
(a) planning
(b) motivating
(c) controlling
(d) leading - Answers -D - leading
In the management process, _____ is concerned with measuring performance results
and taking action to improve future performance.
(a) transforming
(b) organizing
(c) leading
(d) controlling - Answers -D - controlling
Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are
examples of _____roles.
(a) interpersonal
(b) informational
(c) decisional
(d) conceptual - Answers -A - interpersonal
When a manager moves upward in responsibility, Katz suggests ___ skills decrease in
importance and ___ skills increase in importance.
(a) human, conceptual
(b) conceptual, emotional
(c) technical, conceptual
(d) emotional, human - Answers -C - technical, conceptual
A person with high emotional intelligence would be strong in,____ the ability to think
before acting and to control disruptive impulses.
(a) motivation
(b) perseverance
, (c) self-regulation
(d) empathy - Answers -C - self-regulation
When a person's human skills are so good that he or she has relationships with other
people who can be confidently asked for help and assistance at work, these skills have
created ______social capital for the individual.
(a) analytical capacity
(b) ethics mindfulness
(c) social capital
(d) multiculturalism - Answers -C - social capital
Class discussions, "debriefs," and individual papers based on case studies, team
projects, and in-class activities are all ways an instructor tries to engage students in
which part of the experiential learning cycle?
(a) initial experience
(b) reflection
(c) theory building
(d) experimentation - Answers -A - initial experience
Individual differences are important because they____________.
(a) mean we have to be different
(b) reduce the importance of individuality
(c) show that some cultural groups are superior to others
(d) help us more accurately predict how and why people act as they do - Answers -D -
help us more accurately predict how and why people act as they do
Self-awareness is____________ awareness of others.
(a) more important than
(b) less important than
(c) as important as
(d) not at all related to - Answers -C - as important as
Self-efficacy is a form of ____________.
(a) self-awareness
(b) self-esteem
(c) nurture
(d) agreeableness - Answers -B - self-esteem
Personality encompasses ____________.
(a) the overall combination of characteristics that capture the unique nature of a person
(b) only the nurture components of self
(c) only the nature components of self
(d) how self-aware someone is - Answers -A - the overall combination of characteristics
that capture the unique nature of a person
People who are high in internal locus of control ____________.
