JUVENILE PROBATION OFFICER (JPO)
CERTIFICATION EXAM STUDY GUIDE
QUESTIONS WITH CORRECT DETAILED
SOLUTIONS
You must notify the CCC within _________ hours of the incident or within
_________ hours of learning about it
2, 2
Reportable Incident
any incident or event that involves state-run facilities, staff, contracted facilities,
contracted programs, contracted staff, youth on community supervision,
volunteers, or visitors, that disrupts or has the potential to disrupt the normal
operation of the facility or program, any illness, or medical condition or injury
which causes or has the potential to cause.... etc
What happens if I call the CCC and no one answers?
leave a message and the duty officer will return your call
Page 1 of 111
,Medical records are subject to HIPPA laws but youth in DJJ custody are exempt
from them as long as any disclosure of protected health information contained
in their records are necessary for:
1. The youth's treatment
2. The health and safety of the youth or others in custody
3. The health and safety of officers, employees, and law enforcement at the
facility
4. Administration and maintenance of the safety, security, and order of the
facility
Information can be shared without authorization by youth or parent:
1. Between relevant DJJ personnel
2. Between physicians, hospitals, and DJJ personnel or DJJ contracted providers
T/F: A diagnosis or psychotherapy summary can be shared
true; the notes taken by the therapist CANNOT be shared without consent
Page 2 of 111
,Adolescence
the state or process of growing up; the period of life from puberty to maturity
terminating legally at the age of majority
The Department defines "professional" as:
one who's behavior and skill in a particular occupation demonstrates
competence
10 Guidelines for Professional Behavior
1. Be punctual and meet deadlines
2. Always dress appropriately
3. Be trustworthy
4. Be accountable
5. Be courteous and respectful
6. Be honest, open, and transparent
7. Be competent and improve continually
8. Be ethical and always act with integrity
9. Be respectful and confidential
Page 3 of 111
, 10. Set a good example
The greeting used by DJJ to answer the telephone should include:
- Department's name
- The office's name
- The name of the person answering the telephone
- A brief and courteous opening
Courtesy
respect and consideration of others; the golden rule
Showing Courtesy
1. Think of Other's Feelings
2. Use Polite Manners
3. Use Appropriate Language
- Speak Clearly
Page 4 of 111
CERTIFICATION EXAM STUDY GUIDE
QUESTIONS WITH CORRECT DETAILED
SOLUTIONS
You must notify the CCC within _________ hours of the incident or within
_________ hours of learning about it
2, 2
Reportable Incident
any incident or event that involves state-run facilities, staff, contracted facilities,
contracted programs, contracted staff, youth on community supervision,
volunteers, or visitors, that disrupts or has the potential to disrupt the normal
operation of the facility or program, any illness, or medical condition or injury
which causes or has the potential to cause.... etc
What happens if I call the CCC and no one answers?
leave a message and the duty officer will return your call
Page 1 of 111
,Medical records are subject to HIPPA laws but youth in DJJ custody are exempt
from them as long as any disclosure of protected health information contained
in their records are necessary for:
1. The youth's treatment
2. The health and safety of the youth or others in custody
3. The health and safety of officers, employees, and law enforcement at the
facility
4. Administration and maintenance of the safety, security, and order of the
facility
Information can be shared without authorization by youth or parent:
1. Between relevant DJJ personnel
2. Between physicians, hospitals, and DJJ personnel or DJJ contracted providers
T/F: A diagnosis or psychotherapy summary can be shared
true; the notes taken by the therapist CANNOT be shared without consent
Page 2 of 111
,Adolescence
the state or process of growing up; the period of life from puberty to maturity
terminating legally at the age of majority
The Department defines "professional" as:
one who's behavior and skill in a particular occupation demonstrates
competence
10 Guidelines for Professional Behavior
1. Be punctual and meet deadlines
2. Always dress appropriately
3. Be trustworthy
4. Be accountable
5. Be courteous and respectful
6. Be honest, open, and transparent
7. Be competent and improve continually
8. Be ethical and always act with integrity
9. Be respectful and confidential
Page 3 of 111
, 10. Set a good example
The greeting used by DJJ to answer the telephone should include:
- Department's name
- The office's name
- The name of the person answering the telephone
- A brief and courteous opening
Courtesy
respect and consideration of others; the golden rule
Showing Courtesy
1. Think of Other's Feelings
2. Use Polite Manners
3. Use Appropriate Language
- Speak Clearly
Page 4 of 111
