COMPREHENSIVE CERTIFICATION EXAM
QUESTIONS AND CORRECT ANSWERS LATEST
UPDATE
The Command-Control Structure hierarchy --ANSWER--Top Management,
Middle Management and Line Workers
The Command-Control Structure Manager manages how? --ANSWER--
Through control and organization while the workers work
The goal of The Command-Control Structure is what? --ANSWER--To climb to
the top position and focus on pleasing the boss not the customers
The Command-Control Structure is oriented around what? --ANSWER--Rules
The Networked, Team Based Structure manager job --ANSWER--Directing the
workflow, not controlling it
The Networked, Team Based Structure is oriented around what? --ANSWER--
Results
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,The Networked, Team Based Structure rewards what? --ANSWER--Outcomes
Did The Command-Control Structure work? --ANSWER--No
Define Management --ANSWER--The process of working with or through
others to achieve organizational objectives in an efficient, legal, and ethical
manner.
Define Administration --ANSWER--The day to day implementation of the
organization's policies and procedures
Good supervision is what? --ANSWER--A matter of caribg for staff
According to Greenleaf 1977: a leader is what first? --ANSWER--A servant
The power to lead comes from what? --ANSWER--Giving up personal need for
power in order to serve the group
Key leadership quality is what? --ANSWER--The ability to bring about positive
change in the lives touched
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, The ultimate goal of leadership is what? --ANSWER--To create a sense of
community
The Networked, Team Based Structure pays people for --ANSWER--
Contributions regardless of position
The Networked, Team Based Structure what percent of employees play a role in
customer satisfaction? --ANSWER--100%
How is The Networked, Team Based Structure's work organized? --ANSWER--
What must be done to meet customers needs
Does The Networked, Team Based Structure work? --ANSWER--Yes, it fits in
well with Powell's work
Definition of Clinical Supervision --ANSWER--A disciplined tutorial process
wherein principles are transformed to practical skills on four dimensions.
Four Dimensions of Clinical Supervision --ANSWER--Administrative,
Evaluative, Supportive, and Clinical
What do you believe counseling is all about? --ANSWER--
Supportingbsomeone in god-oriented change
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