SOLUTIONS
Purpose/Philosophy of CPI - (ANSWER)Care, welfare, safety and security.
Two ways that an individual can act out - (ANSWER)Verbal and Physically
4 Crisis development/behavior levels - (ANSWER)1. Anxiety, 2. Defensive, 3. Acting Out, 4. Tension
Reduction
4 Staff attitudes/Approaches - (ANSWER)1. Supportive, 2. Directive, 3. Nonviolent Physical Crisis
Prevention, 4. Therapeutic Rapport
Anxiety - (ANSWER)Noticeable change or increase in persons behavior.
Supportive - (ANSWER)An empathetic and nonjudgemental approach to help alleviate anxiety.
Defensive - (ANSWER)The beginning stage of loss of rationality.
Directive - (ANSWER)Staff attempts to take control by setting limits (encourage to make the right choice)
Acting Out Person - (ANSWER)Total loss of rationality resulting in a physical confrontation.
Nonviolent Physical Crisis Prevention - (ANSWER)A series of safe and non harmful control and restraint
techniques.
Tension Reduction - (ANSWER)A reduction in physical and emotional energy following a crisis.
Therapeutic Rapport - (ANSWER)Re-establish communication.
What's the value of learning the 4 levels of staff attitude? - (ANSWER)Don't over/under react.