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When should you communicate your expectations for conduct
to participants and staff?
As early as possible
When should you communicate the consequences for the
violations of the code of conduct?
As soon as possible
Which Title of the ADA addresses public service provisions?
Title II
Accident Report vs. Incident Report
For all incidents other than accidents with injuries, fill out an
incident report (Ex: customer complaints, records of behavior
problems.)
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,Comprehensive Plan
Includes the agency's goals and policies, development
standards for parks, facility assessment data, agency
inventories, socio-demographic data for the community, and
the identification of park or other facility deficiencies.
Serves as an overall plan for the entire agency and its
operations.
Master Plan
Master Plans are subsets of the comprehensive plan and tend
to focus on the agency's specific physical resources (land,
facilities, etc.)
Typically updated every 10 years
Strategic Plan
Focus on the development or revision of the agency's mission
and vision. List of goals, priorities, and objectives as well as an
action plan for achieving the goals.
Policies
Policies are more general than rules and regulations. They
may require you to interpret a set of facts and act accordingly.
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,Rules and Regulations
More specific than policies. They direct employees and
participants to act in a prescribed manner.
Procedures
Outline chronological actions for completing a task
needs analysis
Provides accurate feedback on community attitudes, opinions,
and perceptions of the parks resources. The results can help
suggest how your agency might better use its resources for
community needs and concerns.
What two management strategies can conflict when
conducting a natural resource needs assessment?
development and conservation
Market segmentation
divides a diverse market into smaller alike groups
Target marketing
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, The practice of tailoring the marketing mix to one of more
market segments
LEED
Leadership in Energy and Environmental Design
3 Levels of LEED Certification
-Silver
-Gold
-Platinum
green initiatives
Improve efficiency and eco-friendly practices in waste
management, electronics usage and disposal, energy and
water use, and transportation
Maintenance standard
The maintenance tasks themselves (tile floors wet mopped
once per day, Toilets will be sanitized once per day, etc.)
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