UPDATE 2026
Which law prohibits discrimination in employment on account of race or color by private employers,
regardless of the number of employees? - Answers Title VII of Civil Rights Act of 1964, as amended by
Equal Employment Act of 1972.
The Family Medical Leave Act applies to employers with: - Answers 50 or more employees.
The Fair Labor Standards Act established a minimum wage, regulates child labor, and: - Answers
Established overtime pay.
The goal of annual employee performance appraisals is to: - Answers Encourage better job
productivity.
The practice employee handbook is an internal document and is: - Answers A legal document subject
to court subpoena.
Which of the individuals listed below are "non-exempt" employees? - Answers Manager that works
40% of the time on non-managerial duties
An alternative to immediate termination of an employee in the midst of a violation is to suspend the
employee while facts are being verified. - Answers True
Generally the preferred method of making decisions within an organization is the: - Answers
Collaboration method.
Staff meetings are beneficial because they: - Answers Provide multiple points of view.
Allow group support for decisions.
Provide a forum for members to ask for clarification of their duties and responsibilities.
Which of the following is NOT a level of need from Abraham Maslow's Hierarchy of Needs? - Answers
Travel Opportunities
Which of the following would not be considered a valid reason for terminating an employee? -
Answers Failure to pay personal bills on time; having a bad personal credit score
The normal listener understands and retains only about 50% of a conversation - that percentage
drops to 25% within 48 hours. - Answers True
Which of the following information would be inappropriate to include in a formal written warning to
an employee to document his/her undesirable performance? - Answers How other staff members feel
about the deficiency.
The differences between clinical and administrative orientations in a physician's practice is fertile
ground for expanding personal goals. - Answers False
0l
Which is NOT a basic element in determining a marketing plan? - Answers Implement your marketing
strategies.
Holding an "open house" is a form of: - Answers External practice building
Satisfying the needs of your current patients is often much easier, less costly, and less risky than
pursuing new patients. - Answers True
Which of the following would be inappropriate to include in a promotional brochure? - Answers Legal
consequences of non-payment of medical bills.
The practice marketing plan should be assesses at least: - Answers Annually
The method of scheduling two, three, or more patients on the hour or half-hour, and seeing them in
the order of their arrival is know as: - Answers Wave scheduling.
Scheduling a specific appointment time for each patient with the correct amount of time set aside for
each visit is known as stream scheduling. - Answers True
The patient-physician relationship continues until ended all of the following: - Answers The patient is
cured and has no need of further treatment.
The patient terminates the relation.
The physician terminates the relation.
Physicians have the right to accept patients of their choosing and to refuse service to new patients
and former patients with new problems, even if another physician is not available. - Answers True
Certain patient information must be made public, if requested by law. All of the following are
situations where legal disclosure of medical information is required: - Answers When demanded by
subpoena or court order.
When requires by statute to protect the welfare of the patient or of a third party.
When necessary to protect the welfare of the patient or of a third party.