PAPER 2026 COMPLETE ANSWERS
ACCURATE
⫸ Why use a Matrix Diagram Answer: helps to Organize data, prioritize
resources and processes. narrow your options and compare choices in a
systematic approach. (All of the above)
⫸ Brainstorming Technique facilitator poses the problem uses to give
everyone a chance to speak Answer: Round Robin (c)
⫸ Fishbone diagram Answer: Cause and Effect Diagram/.excellent tool
for brainstorming causes of a problem/ determine root cause use 6 M's
eight forms of waste (Downtime) prioritize root causes (all of above)
⫸ What is first tollgate in Define stage Answer: creating a charter (a)
⫸ roll confusion or differing views of problem Answer: storming- part
of team dynamic (b)
⫸ Affinity diagram Answer: use to group and analyze ideas based on
their natural relationships (a)
,⫸ DMAIC Answer: Define, measure, analyze, improve, and control:
emphasizes the various phases of the Six Sigma methodology.
⫸ Six Sigma started in 1985 with what company Answer: Motorola
⫸ What is a performance Indicator or KPI Key performance Indicator
Answer: specified exactly what needs to be measured (c)
⫸ A good team Answer: together everyone achieves more. achieve a
common goal/ cross functional every member has a unique role 5-8
people/trust achieve more (d all of the above)
⫸ Primary use of Six Sigma Answer: effective and efficiency
⫸ Malcolm Baldrige National Quality Award Answer: An award
established by the U.S. Department of Commerce given annually to
companies that excel in quality. Inspire companies to become more
quality and customer focused (c)
⫸ nominal group technique Answer: (a) generated ideas in writing A
decision-making technique in which group members write down ideas
and solutions, read their suggestions to the whole group, and discuss and
then rank the alternatives.
⫸ A nominal voting approach method used to reach goals Answer: (a)
Consensus
, ⫸ What is multi-voting Answer: Series of votes used to arrive at a
group decision
⫸ Tools that allow brainstorming ideas sorted groups, natural
relationships Answer: Affinity Diagram
⫸ Which of the following is not recommended in the first wave of a
project? Answer: (c,) correct (a )wrong (d)
⫸ What happens during control phase DMAIC Answer: (c) Long term
capabilities are valid for sustainable success
⫸ Shewhart Answer: Father of Statistics
⫸ Gauss Answer: curve metric
⫸ Study of Cost of poor quality is best described as study of Answer:
Internal failures, external failures, appraisal cost, & preventative costs
(c)
⫸ DMAIC "A" Answer: Analyze (a)
⫸ Which does not contribute to active listening Answer: speaker asking
y/n questions (a)