EXAM SCRIPT 2026 FULL SOLUTIONS AND
CORRECT ANSWERS GRADED A+
⩥ Also known as "body language". Answer: nonverbal communication
⩥ T/F In some cultures a smile masks anger or fear. It is important when
your client is sharing important information that you not smile
inappropriately causing your client to misinterpret your smile as
demeaning. Answer: t
⩥ T/F The majority of communication is nonverbal and includes all of
your senses and is often unconsciously motivated and is more revealing
of your and your clients true feelings. Body ques either support of
conflict the verbal message. Answer: T
⩥ examples of nonverbal communication. Answer: vocal inflection
volume
posture
gait
eye contact
expression
gestures
,appearance
personal space
⩥ whisper is to _________
low volume is to ___________
shouting is to _____________. Answer: privacy/secrets
soothing
anger
⩥ How should you talk to someone who is hard of hearing. Answer:
maintain normal volume rate, tone
⩥ what does good posture look like. Answer: brisk walking and shows
confidence
⩥ what does poor posture look like. Answer: shuffling and depressed
⩥ What does tense posture look like. Answer: rapid walking shows
anger or anxiety
⩥ What is vocal inflection. Answer: The pitch changes in your voice that
show doubt, suspence, confusion, inquiry
, ⩥ __________ shows a sign of respect and willingness to listen. It lets
you get on the clients level. When you are at eye level with a client it
shows that you are equal. When you stand over a client it shows
authority. Some cultures are different.. Answer: eye contact
⩥ waving goodbye and holding your nose when something smells are
examples of what. Answer: gestures
⩥ Norm of telling the truth. Answer: Veracity
⩥ Right of self-determination and freedom of decision making. Answer:
Autonomy
⩥ Loyal and faithful commitments and accountable for responsibility.
Answer: Fidelity
⩥ Doing no harm to patients. Answer: Non-maleficence
⩥ What does TeamSTEPPS stand for?. Answer: Team Strategies and
Tools to Enhance Performance and Patient Safety
⩥ Anyone who touches a patient (nurse, doctor, pharmacist, tech) must
deliver safe and high quality care. Answer: TeamSTEPPS