SERVICENOW CSA EXAM QUESTIONS AND ANSWERS
What are the different interfaces for accessing a ServiceNow Instance? - CORRECT ANSWER✅✅-Now
Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? - CORRECT ANSWER✅✅-Banner
Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? - CORRECT ANSWER✅✅Group
Where can you locate product documentation? - CORRECT ANSWER✅✅docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the platform? - CORRECT
ANSWER✅✅Role
What is a common way of testing functionality for different roles? - CORRECT ANSWER✅✅Impersonate
User
A row represents what in the ServiceNow database - CORRECT ANSWER✅✅Record
What are the three different types of context menus in a list view? - CORRECT ANSWER✅✅-List
-Column
-Record
What are the three components of a filter condition? - CORRECT ANSWER✅✅-Field
, -Operator
-Value
What defines which fields appear in a list and the order of said fields? - CORRECT ANSWER✅✅View
Which field type displays as a check box on the form? - CORRECT ANSWER✅✅True/False
Which field type displays information from another table? - CORRECT ANSWER✅✅Reference
Which tool can be used to change the layout of the form view for all users? - CORRECT
ANSWER✅✅Form Designer
What are the three main components of the Form Designer? - CORRECT ANSWER✅✅-Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? - CORRECT ANSWER✅✅Template
Which UI action saves information for a new record and leaves the form? - CORRECT
ANSWER✅✅Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? -
CORRECT ANSWER✅✅My Groups Work
What is the difference between Work notes and Additional Comments - CORRECT ANSWER✅✅Work
notes are visible to only those who can view the task. Additional comments are visible to the customer
(requestor)
Which tab contains the activity stream for a task? - CORRECT ANSWER✅✅Notes
What are the different interfaces for accessing a ServiceNow Instance? - CORRECT ANSWER✅✅-Now
Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? - CORRECT ANSWER✅✅-Banner
Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? - CORRECT ANSWER✅✅Group
Where can you locate product documentation? - CORRECT ANSWER✅✅docs.servicenow.com
What is a collection of permissions used to grant access to different parts of the platform? - CORRECT
ANSWER✅✅Role
What is a common way of testing functionality for different roles? - CORRECT ANSWER✅✅Impersonate
User
A row represents what in the ServiceNow database - CORRECT ANSWER✅✅Record
What are the three different types of context menus in a list view? - CORRECT ANSWER✅✅-List
-Column
-Record
What are the three components of a filter condition? - CORRECT ANSWER✅✅-Field
, -Operator
-Value
What defines which fields appear in a list and the order of said fields? - CORRECT ANSWER✅✅View
Which field type displays as a check box on the form? - CORRECT ANSWER✅✅True/False
Which field type displays information from another table? - CORRECT ANSWER✅✅Reference
Which tool can be used to change the layout of the form view for all users? - CORRECT
ANSWER✅✅Form Designer
What are the three main components of the Form Designer? - CORRECT ANSWER✅✅-Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? - CORRECT ANSWER✅✅Template
Which UI action saves information for a new record and leaves the form? - CORRECT
ANSWER✅✅Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? -
CORRECT ANSWER✅✅My Groups Work
What is the difference between Work notes and Additional Comments - CORRECT ANSWER✅✅Work
notes are visible to only those who can view the task. Additional comments are visible to the customer
(requestor)
Which tab contains the activity stream for a task? - CORRECT ANSWER✅✅Notes
