SOLUTIONS DELIVERED
⫸ Once a Technician has removed a defective part from a customer's
machine, it must be returned to Lenovo within ____ days of part the
shipment date. Answer: 30 days
⫸ Which offering, available separately from Lenovo services, covers
a multitude of non-warranty accidental damage conditions that could
harm a notebook system, including drops, liquid spills, and electrical
surges Answer: Accidental Damage Protection
⫸ On a visit, a Technician repairs multiple machines at the same
location, You should only list the first machine as _____ when filling
out a work order in the Portal. Answer: Onsite
⫸ Select all the correct steps to follow when returning parts: (Select
all that apply) Answer: Parts must be returned within 30 days and
must have no CID. Use the original or equivalent protective
packaging, including a static shield bag. If a replacement return label
is needed, email a request to the SMSC including the work order
number and the part number .
⫸ The Service Support Guide, found on the SMSC website, contains
information on: (select one) Answer: All of the above. (Authorized