CMN 003V EXAM #1 – Questions With Expert
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Practice questions for this set
Learn 1 /7 Study using Learn
use of words to communicate
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1 verbal communication 2 active listening
3 Emotional Quotient (EQ) 4 content dimension
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Terms in this set (166)
active listening a person's willingness and ability to hear and
understand
channel the means by which a message is communicated; a
type of pathway
cognitive complexity ability to consider a variety of explanations and
understand a given situation in multiple ways
,communication competence the ability to communicate in ways that are effective
and appropriate in a given situation
content dimension Consists of the literal information being
communicated by the message
ex: "The printers out of paper" → there is no paper in
the printer
context the physical and psychological environment in which
you message is communicated
decode interpreting a message
downward communication superiors to subordinates
dynamic constantly changing and evolving as ppl send,
receive, and interpret messages from multiple
sources
emotional intelligence ability to understand, express, and manage emotions,
and to use emotion to facilitate thought
empathy skill at identifying and feeling what others around you
are feeling
encode put idea into the form of language/behavior that
your receiver understands
Emotional Quotient (EQ) a person's level of emotional intelligence
ethics guides us in judging whether something is morally
right or wrong
explicit rules someone has clearly articulated these as direct
expectations for communicative behaviors
ex: supervisor tells you not to talk about your
marketing strategies with anyone outside company
, feedback a receivers various verbal and nonvberal reactions to
a message
formal professional networks generally have clear lines of authority and reporting
structures, shoulder standard sets of responsibilities,
and require accountability to other network members
formality ceremonious quality; ceremonious adherence to
rules; something done just for form's sake;
Ex. mere formality
implicit rules rules that almost everyone in a certain social group
knows and follows even though no one has formally
expressed them
ex: having unspoken rule not to talk about salary
informal professional networks consist of voluntarily professional connections
(friendships w coworkers) rather than formal
reporting structures
language structured system of symbols used for
communicating meaning
lateral (horizontal) communication among peers/colleagues with relatively equal
positions
message verbal/nonverbal behaviors to which people give
meaning
Metacommunication communication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise anything that interferes with a receivers ability to
understand the message; physical, psychological,
physiological
Answers
Save
Practice questions for this set
Learn 1 /7 Study using Learn
use of words to communicate
Choose an answer
1 verbal communication 2 active listening
3 Emotional Quotient (EQ) 4 content dimension
Don't know?
Terms in this set (166)
active listening a person's willingness and ability to hear and
understand
channel the means by which a message is communicated; a
type of pathway
cognitive complexity ability to consider a variety of explanations and
understand a given situation in multiple ways
,communication competence the ability to communicate in ways that are effective
and appropriate in a given situation
content dimension Consists of the literal information being
communicated by the message
ex: "The printers out of paper" → there is no paper in
the printer
context the physical and psychological environment in which
you message is communicated
decode interpreting a message
downward communication superiors to subordinates
dynamic constantly changing and evolving as ppl send,
receive, and interpret messages from multiple
sources
emotional intelligence ability to understand, express, and manage emotions,
and to use emotion to facilitate thought
empathy skill at identifying and feeling what others around you
are feeling
encode put idea into the form of language/behavior that
your receiver understands
Emotional Quotient (EQ) a person's level of emotional intelligence
ethics guides us in judging whether something is morally
right or wrong
explicit rules someone has clearly articulated these as direct
expectations for communicative behaviors
ex: supervisor tells you not to talk about your
marketing strategies with anyone outside company
, feedback a receivers various verbal and nonvberal reactions to
a message
formal professional networks generally have clear lines of authority and reporting
structures, shoulder standard sets of responsibilities,
and require accountability to other network members
formality ceremonious quality; ceremonious adherence to
rules; something done just for form's sake;
Ex. mere formality
implicit rules rules that almost everyone in a certain social group
knows and follows even though no one has formally
expressed them
ex: having unspoken rule not to talk about salary
informal professional networks consist of voluntarily professional connections
(friendships w coworkers) rather than formal
reporting structures
language structured system of symbols used for
communicating meaning
lateral (horizontal) communication among peers/colleagues with relatively equal
positions
message verbal/nonverbal behaviors to which people give
meaning
Metacommunication communication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise anything that interferes with a receivers ability to
understand the message; physical, psychological,
physiological
