GUIDEWIRE CLAIMCENTER
PROFESSIONAL EXAM STUDY GUIDE
2026/2027 COMPLETE QUESTIONS WITH
VERIFIED CORRECT ANSWERS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. What does an end user need to access a GW app - ANSWER ✔ A supported
web browser and a valid username and password
2. What is one thing that determines what data is gathered on a claim intake
screen - ANSWER ✔ Type of claim (auto, homeowners)
3. When a user attempts to log into CC, what 3 pieces of info does the app
attempt to determine? - ANSWER ✔ 1. can the user be authenticated
2. what are the users roles
3. what is the users startup page
4. What is the purpose of an exposure? - ANSWER ✔ Used to track potential
payments on one coverage for one claimant
5. What are two mechanisms used to determine if a payment requires approval?
- ANSWER ✔ 1. Authority Limits
2. Transaction Approval Rules
,6. What two mechanisms are referred to as a check? - ANSWER ✔ A physical
paper check and an EFT
7. What is a set of activities on a claim called? - ANSWER ✔ A workplan
8. What does CC automatically assign in the base configuration? - ANSWER
✔ 1. claims
2. exposures
3. activities
4. matters (litigation)
5. subrogation
6. service requests
9. Organizational Structure - What are groups? - ANSWER ✔ Groups organize
an insurer's employees Ex. Main office department that contains divisional
offices that control local offices
10.Organizational Structure - What are users? - ANSWER ✔ Users are people
permitted to log into ClaimCenter (belongs to at least one group)
11.Organizational Structure - What are users characterized by? - ANSWER ✔
Credentials, roles, authority limits, location information, group membership,
experience level
12.LOB Model is defined in what six types? - ANSWER ✔ LossType, Line of
Business, PolicyType, CoverageType, CoverageSubtype, ExposureType
13.What is an activity pattern? - ANSWER ✔ A template specifying details
about the activity (subject, priority, number of days, etc)
,14.What are the three views in the data dictionary - ANSWER ✔ 1. Full -
shows persistent and non-persistent objects
2. Database - view shows only persistent objects
3. Migration - view shows only objects that are persistent and loadable
15.What are the 4 elements within an exposure - ANSWER ✔ 1. Coverage
2. Claimant
3. Incident
4. Reserve lines
16.What do eroding payments do? - ANSWER ✔ They reduce their associated
reserve by the amount of the payment. When a payment is made, the
remaining reserve is reduced by the amount paid.
17.Why constrain payments? - ANSWER ✔ To pay for a claim only the
amount required to make the insured whole
18.How to constrain payments? - ANSWER ✔ Authority limits Constraints
defined to require approval above a set amount.
19.What to constrain for payments? - ANSWER ✔ Any transaction (payment,
reserve, and so on)
20.Supporting information under an Account (11) - ANSWER ✔ 1. Summary
2. Contacts
3. Location
4. Participants
5. Transactions
6. Submission Manager
, 7. Policies and UW files
8. Documents
9. History
10. Notes
11. Related Accounts
21.Types of Policy Transactions (6) - ANSWER ✔ 1. Submission
2. Change
3. Renew
4. Cancelled
5. Rewritten
6. Reinstated
22.Jobs can be started in 3 ways - ANSWER ✔ 1. By users through Actions
menu
2. External systems through API's
3. PC batch processes
23.What are Coverage Terms - ANSWER ✔ A value that further defines a
specific coverage (Deductible and Limit)
Coverage can have 0, 1, or multiple terms attached
24.List of Policy Lines (8) - ANSWER ✔ 1. Personal Auto
2. Commercial Auto
3. General Liability
4. Homeowners
5. Business Owners
6. Inland Marine
7. Commercial Property
PROFESSIONAL EXAM STUDY GUIDE
2026/2027 COMPLETE QUESTIONS WITH
VERIFIED CORRECT ANSWERS ||
100% GUARANTEED PASS
<NEWEST VERSION>
1. What does an end user need to access a GW app - ANSWER ✔ A supported
web browser and a valid username and password
2. What is one thing that determines what data is gathered on a claim intake
screen - ANSWER ✔ Type of claim (auto, homeowners)
3. When a user attempts to log into CC, what 3 pieces of info does the app
attempt to determine? - ANSWER ✔ 1. can the user be authenticated
2. what are the users roles
3. what is the users startup page
4. What is the purpose of an exposure? - ANSWER ✔ Used to track potential
payments on one coverage for one claimant
5. What are two mechanisms used to determine if a payment requires approval?
- ANSWER ✔ 1. Authority Limits
2. Transaction Approval Rules
,6. What two mechanisms are referred to as a check? - ANSWER ✔ A physical
paper check and an EFT
7. What is a set of activities on a claim called? - ANSWER ✔ A workplan
8. What does CC automatically assign in the base configuration? - ANSWER
✔ 1. claims
2. exposures
3. activities
4. matters (litigation)
5. subrogation
6. service requests
9. Organizational Structure - What are groups? - ANSWER ✔ Groups organize
an insurer's employees Ex. Main office department that contains divisional
offices that control local offices
10.Organizational Structure - What are users? - ANSWER ✔ Users are people
permitted to log into ClaimCenter (belongs to at least one group)
11.Organizational Structure - What are users characterized by? - ANSWER ✔
Credentials, roles, authority limits, location information, group membership,
experience level
12.LOB Model is defined in what six types? - ANSWER ✔ LossType, Line of
Business, PolicyType, CoverageType, CoverageSubtype, ExposureType
13.What is an activity pattern? - ANSWER ✔ A template specifying details
about the activity (subject, priority, number of days, etc)
,14.What are the three views in the data dictionary - ANSWER ✔ 1. Full -
shows persistent and non-persistent objects
2. Database - view shows only persistent objects
3. Migration - view shows only objects that are persistent and loadable
15.What are the 4 elements within an exposure - ANSWER ✔ 1. Coverage
2. Claimant
3. Incident
4. Reserve lines
16.What do eroding payments do? - ANSWER ✔ They reduce their associated
reserve by the amount of the payment. When a payment is made, the
remaining reserve is reduced by the amount paid.
17.Why constrain payments? - ANSWER ✔ To pay for a claim only the
amount required to make the insured whole
18.How to constrain payments? - ANSWER ✔ Authority limits Constraints
defined to require approval above a set amount.
19.What to constrain for payments? - ANSWER ✔ Any transaction (payment,
reserve, and so on)
20.Supporting information under an Account (11) - ANSWER ✔ 1. Summary
2. Contacts
3. Location
4. Participants
5. Transactions
6. Submission Manager
, 7. Policies and UW files
8. Documents
9. History
10. Notes
11. Related Accounts
21.Types of Policy Transactions (6) - ANSWER ✔ 1. Submission
2. Change
3. Renew
4. Cancelled
5. Rewritten
6. Reinstated
22.Jobs can be started in 3 ways - ANSWER ✔ 1. By users through Actions
menu
2. External systems through API's
3. PC batch processes
23.What are Coverage Terms - ANSWER ✔ A value that further defines a
specific coverage (Deductible and Limit)
Coverage can have 0, 1, or multiple terms attached
24.List of Policy Lines (8) - ANSWER ✔ 1. Personal Auto
2. Commercial Auto
3. General Liability
4. Homeowners
5. Business Owners
6. Inland Marine
7. Commercial Property
