CPSS Optho Exam Questions With Correct Answers.

CPSS Optho Exam Questions With Correct
Answers

Which ||of ||the ||following ||telephone ||techniques ||will ||help ||create ||a ||positive ||image ||for ||the ||
practice? ||- ||CORRECT ||ANSWER✔✔-- ||Implement ||a ||two-ring ||rule. ||Always ||make ||sure ||the ||
phone ||is ||answered ||before ||third-ring. ||

- ||Acknowledge ||the ||caller ||by ||name

-Minimize ||customer ||hold ||time ||and ||frequently ||return ||to ||reassure ||the ||caller ||they ||have ||
not ||been ||forgotten



Which ||of ||the ||following ||actions ||will ||help ||you ||portray ||a ||positive ||image ||on ||the ||telephone?
||- ||CORRECT ||ANSWER✔✔--Placing ||mirror ||on ||desk



-Use ||positive ||language ||

-Replace ||negative ||thoughts ||with ||positive ||ones



It ||is ||best ||to ||use ||which ||of ||the ||following ||actions ||if ||you ||are ||on ||another ||call ||which ||the ||
telephone ||rings? ||- ||CORRECT ||ANSWER✔✔-Ask ||permission ||of ||the ||existing ||caller ||to ||be ||
placed ||on ||hold ||while ||you ||answer ||the ||other ||telephone



Which ||of ||the ||following ||are ||traits ||of ||successful ||telephone ||staff? ||- ||CORRECT ||ANSWER✔✔--
Putting ||a ||smile ||in ||one's ||voice

-Being ||honest ||and ||sincere ||with ||all ||callers



The ||basic ||components ||of ||effective ||telephone ||communication ||include ||which ||of ||the ||
following: ||- ||CORRECT ||ANSWER✔✔--Answering ||the ||telephone

-Transferring ||calls ||

-Placing ||calls ||on ||hold

, If ||the ||recipient ||of ||a ||call ||is ||on ||the ||phone, ||it ||is ||best ||to ||alert ||them ||that ||a ||call ||is ||holding;
||they ||may ||be ||expecting ||a ||call ||- ||CORRECT ||ANSWER✔✔-True




If ||you ||call ||a ||patient ||and ||reach ||their ||voice ||mail, ||it ||is ||best ||to ||only ||leave ||your ||name ||and
||phone ||number ||- ||CORRECT ||ANSWER✔✔-False




A ||neutral ||tone ||of ||voice ||may ||be ||perceived ||to ||indicate ||the ||person ||is ||bored, ||tired, ||
indifferent ||or ||unenthusiastic ||- ||CORRECT ||ANSWER✔✔-True



Which ||of ||the ||following ||is ||most ||important ||to ||meet ||patients ||demands ||and ||be ||successful ||
in ||today's ||highly ||competitive ||market? ||- ||CORRECT ||ANSWER✔✔-Respond ||to ||patients ||
question's, ||concerns, ||or ||complaints ||with ||a ||positive ||and ||professional ||attitude.



In ||most ||cases, ||the ||patient's ||initial ||encounter ||with ||the ||practice ||is: ||- ||CORRECT ||
ANSWER✔✔-By ||telephone



An ||eye ||care ||provider ||licensed ||to ||diagnose ||and ||treat ||diseases ||of ||the ||eye, ||but ||unable ||to ||
perform ||invasive ||eye ||surgery ||is ||an: ||- ||CORRECT ||ANSWER✔✔-Optometrist



The ||most ||commonly ||performed ||eye ||surgery ||is: ||- ||CORRECT ||ANSWER✔✔-Cataract ||Surgery



An ||eye ||care ||provider ||licensed ||to ||diagnose ||and ||treat ||diseases ||of ||the ||eye ||and ||perform ||
invasive ||eye ||surgery ||is ||an: ||- ||CORRECT ||ANSWER✔✔-Ophthalmologist



Office ||surgical ||suites, ||outpatient ||surgery ||centers, ||and ||hospital-based ||outpatient ||surgery ||
centers ||are ||all ||types ||of ||surgical ||suites ||and ||facilities ||- ||CORRECT ||ANSWER✔✔-True