) 320 Questions & Answers
{Grade A} 100% Correct
Human Behavior Perspective - correct answer Theories of organizations that
emphasize the interactions of individuals, their motivations, and their influence on
organizational events
Organizational excellence - correct answer ability of people to work together and
utilize technology for the creative solving of increasingly complex problems
Communication competency - correct answer Composed of knowledge, sensitivity,
skills, and values. Competence arises from interaction of theory, practice, and
analysis. (SAY THE RIGHT THING AT THE RIGHT TIME)
How does competence arise? - correct answer Theory, practice and analysis
microsystem (ecological theory) - correct answer which contains the developing
organizational member and other persons in the immediate work env
,The mesosystems - correct answer Which represent the interrelations among various
microsystems
Macrosystem - correct answer Which does not rep the immediate context in which
individuals works, but does not impinge on him/her
The ecosystem - correct answer Which reps the overarching cultural belief system,
forms of knowledge, social, techno, and political ideologies
What are the 4 components of cmn competency? - correct answer Knowledge,
Sensitivity (meaning and feelings), Skills (analyze org messages) and values (taking
responsibility for effective cmn thereby contribution to org excellence )
Human Communication Process - correct answer Attempts to construct shared
realities through social interaction (meaning making and sense making process)
,The effect - correct answer The result of the complex interaction of all elements
(encode, sources, channels, experiences, comp)
impersonal communication - correct answer Communication that treats people as
objects or that responds only to their roles rather than to who they are as unique
people.
interpersonal communication - correct answer Treating the person and Identifying
them as an individual
Message Encoding - correct answer The process of formulation messages
Message Decoding - correct answer The process of assigning meaning
Organization - correct answer Result of the process of organization dynamic system in
which individuals engage in collective efforts for goal accomplishment (social activity
to accomplish a goal)
, Noise - correct answer Distortion or interference that contributes to discrepancies
between the meaning intended by the source and the meaning assigned by the receiver
Channel - correct answer Medium used to transmit the message
Message - correct answer Symbolic attempt to transfer meaning
Field of experience - correct answer Communication that is based on past experiences
which can help us decide how we communicate
Communication Context - correct answer Time of communication, place itself,
relationship with other person
Shared realities - correct answer Meanings resulting from the communication
process; attempts to have others understand our world as we do or as we intend for it
to be understood and our efforts to comprehend the world of those around us