CMN 3V Exam 2 questions with
complete solutions 2025/2026
percentage of what the average person remembers from what they hear - CORRECT ANSWER
✔✔25-50%
Better listeners deserve.... - CORRECT ANSWER ✔✔higher level positions and promotions
True of False: hearing is the same as listening - CORRECT ANSWER ✔✔false
hearing (lecture) - CORRECT ANSWER ✔✔physiological function of receiving sound.
listening (lecture) - CORRECT ANSWER ✔✔the function of receiving verbal and nonverbal
messages, and then determining meaning from those messages.
What do barriers do to listening? - CORRECT ANSWER ✔✔make it difficult to practice active, or
mindful listening
What are the barriers to listening? - CORRECT ANSWER ✔✔failing to limit distractions (noise)
and failing to attend to the message
what are the two types of noise? - CORRECT ANSWER ✔✔internal and external
,examples of external noise - CORRECT ANSWER ✔✔trying to have a meaningful conversation at
a rock concert (more extreme); attending to your cell phone rather than the speaker
examples of internal noise - CORRECT ANSWER ✔✔inner dialogue in you head and often
already generating a response to the speaker rather than listening; simply distracted about
what's for dinner, if you turned off the stove, or if you fed the dog before leaving
what does failing to attend to the message mean? - CORRECT ANSWER ✔✔Some of this
happens due to noise, but some of this happens when other factors are impeding your active
listening ability
example of failing to attend to the message - CORRECT ANSWER ✔✔- if speaker is using jargon
that you do not understand or there is message overload, where the speaker provides too much
detail at once and it's overwhelming or if you are having a conversation with someone you are
nervous with such as a boss or a crush, called receiver apprehension.
receiver apprehension - CORRECT ANSWER ✔✔he fear of misinterpreting or inadequately
processing and/or not being able to adjust to the messages sent by others.
listener bias - CORRECT ANSWER ✔✔when we have an assumption or attitude about a person
before even hearing them out. This can prevent us from listening to what the person has to say
how can you improve your listening? - CORRECT ANSWER ✔✔observe, focus, acknowledge,
respect
observing in listening - CORRECT ANSWER ✔✔Watch verbal and nonverbal cues your
communication partner is expressing
focusing in listening - CORRECT ANSWER ✔✔Try not to do anything else when listening
,acknowledging in listening - CORRECT ANSWER ✔✔Acknowledge the message even if you don't
agree a simple mhm or a head nod can do
respecting in listening - CORRECT ANSWER ✔✔Let the speaker finish. As tempting as it is to
voice your own opinion, remember to respect the speaker by not interrupting physically by
beginning to speak or psychologically by thinking about what you're going to say next
listening (textbook) - CORRECT ANSWER ✔✔the active process of making meaning from
another person's spoken message. Make sure to attend to someone's words.
hearing (textbook) - CORRECT ANSWER ✔✔the sensory process of receiving and perceiving
sounds—listening is about creating meaning from what you hear.
True of False: Listening is automatic - CORRECT ANSWER ✔✔False
People-oriented listening style - CORRECT ANSWER ✔✔attuned to finding common interests
with others and discerning their emotions and interests
example of people oriented listening style - CORRECT ANSWER ✔✔Palik listens to his
customers, he tries to understand what they are thinking and feeling so he can relate to them
effectively.
Action-oriented listening style - CORRECT ANSWER ✔✔looks for organization and precision.
likes neat, concise, error-free presentations.
example of Action-oriented listening style - CORRECT ANSWER ✔✔Monica approves her interns
filling her in on the week's activities in a clear, straightforward way and gets frustrated when she
can't understand them.
, Content-oriented listening style - CORRECT ANSWER ✔✔hones in on intellectual challenges.
likes to attend to details and think things through.
example of Content-oriented listening style - CORRECT ANSWER ✔✔Ben really enjoys listening
to political commentators, for instance, because they make him think about his own social and
political views.
Time-oriented listening style - CORRECT ANSWER ✔✔emphasizes efficiency. prefers
conversations that are quick and to the point.
example of Time-oriented listening style - CORRECT ANSWER ✔✔Emma, an er physician, relies
on quick, short reports of a patient's condition from paramedics and nurses, and she gets
impatient when they take more time than is necessary.
effective listening - CORRECT ANSWER ✔✔requires listening with the conscious and explicit goal
of understanding what the speaker intends to communicate.
HURIER Model - CORRECT ANSWER ✔✔describes the six stages of effective listening and does
not need to be in exact order.
What does HURIER stand for? - CORRECT ANSWER ✔✔Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
Hearing in HURIER - CORRECT ANSWER ✔✔Physically perceiving sound
complete solutions 2025/2026
percentage of what the average person remembers from what they hear - CORRECT ANSWER
✔✔25-50%
Better listeners deserve.... - CORRECT ANSWER ✔✔higher level positions and promotions
True of False: hearing is the same as listening - CORRECT ANSWER ✔✔false
hearing (lecture) - CORRECT ANSWER ✔✔physiological function of receiving sound.
listening (lecture) - CORRECT ANSWER ✔✔the function of receiving verbal and nonverbal
messages, and then determining meaning from those messages.
What do barriers do to listening? - CORRECT ANSWER ✔✔make it difficult to practice active, or
mindful listening
What are the barriers to listening? - CORRECT ANSWER ✔✔failing to limit distractions (noise)
and failing to attend to the message
what are the two types of noise? - CORRECT ANSWER ✔✔internal and external
,examples of external noise - CORRECT ANSWER ✔✔trying to have a meaningful conversation at
a rock concert (more extreme); attending to your cell phone rather than the speaker
examples of internal noise - CORRECT ANSWER ✔✔inner dialogue in you head and often
already generating a response to the speaker rather than listening; simply distracted about
what's for dinner, if you turned off the stove, or if you fed the dog before leaving
what does failing to attend to the message mean? - CORRECT ANSWER ✔✔Some of this
happens due to noise, but some of this happens when other factors are impeding your active
listening ability
example of failing to attend to the message - CORRECT ANSWER ✔✔- if speaker is using jargon
that you do not understand or there is message overload, where the speaker provides too much
detail at once and it's overwhelming or if you are having a conversation with someone you are
nervous with such as a boss or a crush, called receiver apprehension.
receiver apprehension - CORRECT ANSWER ✔✔he fear of misinterpreting or inadequately
processing and/or not being able to adjust to the messages sent by others.
listener bias - CORRECT ANSWER ✔✔when we have an assumption or attitude about a person
before even hearing them out. This can prevent us from listening to what the person has to say
how can you improve your listening? - CORRECT ANSWER ✔✔observe, focus, acknowledge,
respect
observing in listening - CORRECT ANSWER ✔✔Watch verbal and nonverbal cues your
communication partner is expressing
focusing in listening - CORRECT ANSWER ✔✔Try not to do anything else when listening
,acknowledging in listening - CORRECT ANSWER ✔✔Acknowledge the message even if you don't
agree a simple mhm or a head nod can do
respecting in listening - CORRECT ANSWER ✔✔Let the speaker finish. As tempting as it is to
voice your own opinion, remember to respect the speaker by not interrupting physically by
beginning to speak or psychologically by thinking about what you're going to say next
listening (textbook) - CORRECT ANSWER ✔✔the active process of making meaning from
another person's spoken message. Make sure to attend to someone's words.
hearing (textbook) - CORRECT ANSWER ✔✔the sensory process of receiving and perceiving
sounds—listening is about creating meaning from what you hear.
True of False: Listening is automatic - CORRECT ANSWER ✔✔False
People-oriented listening style - CORRECT ANSWER ✔✔attuned to finding common interests
with others and discerning their emotions and interests
example of people oriented listening style - CORRECT ANSWER ✔✔Palik listens to his
customers, he tries to understand what they are thinking and feeling so he can relate to them
effectively.
Action-oriented listening style - CORRECT ANSWER ✔✔looks for organization and precision.
likes neat, concise, error-free presentations.
example of Action-oriented listening style - CORRECT ANSWER ✔✔Monica approves her interns
filling her in on the week's activities in a clear, straightforward way and gets frustrated when she
can't understand them.
, Content-oriented listening style - CORRECT ANSWER ✔✔hones in on intellectual challenges.
likes to attend to details and think things through.
example of Content-oriented listening style - CORRECT ANSWER ✔✔Ben really enjoys listening
to political commentators, for instance, because they make him think about his own social and
political views.
Time-oriented listening style - CORRECT ANSWER ✔✔emphasizes efficiency. prefers
conversations that are quick and to the point.
example of Time-oriented listening style - CORRECT ANSWER ✔✔Emma, an er physician, relies
on quick, short reports of a patient's condition from paramedics and nurses, and she gets
impatient when they take more time than is necessary.
effective listening - CORRECT ANSWER ✔✔requires listening with the conscious and explicit goal
of understanding what the speaker intends to communicate.
HURIER Model - CORRECT ANSWER ✔✔describes the six stages of effective listening and does
not need to be in exact order.
What does HURIER stand for? - CORRECT ANSWER ✔✔Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
Hearing in HURIER - CORRECT ANSWER ✔✔Physically perceiving sound
