MGTS 3301 EXAM 1 QUESTIONS WITH COMPLETE
SOLUTIONS
70% Correct Answers in a service process such as the checkout
counter in a discount store, what is a good target percent for
capacity utilization
Activity-system maps Correct Answers a diagram showing the
activities that support a company's strategy
Activity-system maps Correct Answers diagrams that show how
a company's strategy is delivered through a set of supporting
activities
arrival rate Correct Answers the expected number of customers
that arrive each period
Benchmarking Correct Answers when one company studies the
processes of another company to identify best practices
best operating level Correct Answers the level of capacity for
which a process was designed and at which it operates at
minimum cost
best operating level Correct Answers The level of capacity for
which the process was designed and the volume of output at
which average unit cost is minimized.
Bottleneck Operation Correct Answers operation in a sequence
of operations whose capacity is lower than that of the other
operations
, Business Analytics (BA) Correct Answers the use of current
business data to solve business problems using mathematical
analysis
business process engineering Correct Answers an approach that
seeks to make revolutionary changes as opposed to evolutionary
changes (which is advocated by total quality management
Business Process Reengineering (BPR) Correct Answers An
approach to improving business processes that seeks to make
revolutionary changes as opposed to evolutionary (small)
changes.
capacity Correct Answers the ability to hold, receive, store, or
accommodate
capacity Correct Answers the output that a system is capable of
achieving over a period of time
capacity cushion Correct Answers capacity in excess of
expected demand
capacity cushion Correct Answers the ability to serve more
customer than expected
Capacity Flexibility Correct Answers the ability to rapidly
increase or decrease product levels or the ability to shift rapidly
from one product or service to another
SOLUTIONS
70% Correct Answers in a service process such as the checkout
counter in a discount store, what is a good target percent for
capacity utilization
Activity-system maps Correct Answers a diagram showing the
activities that support a company's strategy
Activity-system maps Correct Answers diagrams that show how
a company's strategy is delivered through a set of supporting
activities
arrival rate Correct Answers the expected number of customers
that arrive each period
Benchmarking Correct Answers when one company studies the
processes of another company to identify best practices
best operating level Correct Answers the level of capacity for
which a process was designed and at which it operates at
minimum cost
best operating level Correct Answers The level of capacity for
which the process was designed and the volume of output at
which average unit cost is minimized.
Bottleneck Operation Correct Answers operation in a sequence
of operations whose capacity is lower than that of the other
operations
, Business Analytics (BA) Correct Answers the use of current
business data to solve business problems using mathematical
analysis
business process engineering Correct Answers an approach that
seeks to make revolutionary changes as opposed to evolutionary
changes (which is advocated by total quality management
Business Process Reengineering (BPR) Correct Answers An
approach to improving business processes that seeks to make
revolutionary changes as opposed to evolutionary (small)
changes.
capacity Correct Answers the ability to hold, receive, store, or
accommodate
capacity Correct Answers the output that a system is capable of
achieving over a period of time
capacity cushion Correct Answers capacity in excess of
expected demand
capacity cushion Correct Answers the ability to serve more
customer than expected
Capacity Flexibility Correct Answers the ability to rapidly
increase or decrease product levels or the ability to shift rapidly
from one product or service to another
