MGT 3301 Exam 2 Study Guide Questions With Complete
Solutions
4 steps of performance management Correct Answers 1. define
performance (set goals and communicate performance
expectations)
2. monitor and evaluate performance ( Identify problems and
recognize success)
3. review performance (feedback and coaching)
4. provide consequences (valued rewards or appropriate
punishment)
According to the Ted Talk featuring Tim Urban, know what
techniques can help us resist the urge to procrastinate? Correct
Answers - restrain instant gratification monkey
-
-
active listening Correct Answers - positive body language
- direct eye contact
- full on listening
Adjourning Correct Answers Teams disband
Reflect on lessons learned
Central Tendency Correct Answers avoid extreme judgements,
neutral
Contrast effects Correct Answers evaluate people by comparing
them to other people
, decoding and creating meaning Correct Answers -When
receivers receive a message
-Process of interpreting and making sense of a message in your
mind
empathy Correct Answers represents the ability to recognize
and understand another person's feelings and thoughts
Encoding Correct Answers translating thoughts into a form or
language that can be understood by others
feedback Correct Answers The first round of feedback occurs
when the original receiver expresses a reaction to the sender's
message. Once the initial sender has obtained this feedback, he
or she is likely to decode it and send corresponding feedback.
This process continues until sender and receiver believe they
have effectively communicated.
Forming Correct Answers team is created
Uncertainty about roles, authority, and goals
Halo effect Correct Answers form an overall impression about a
person or object then using that impression to bias ratings
How can you protect against social loafing? Correct Answers
Functional workload sharing norm- when the amount of effort
and contribution is equal amongst all team members
How do key communication competencies affect
communication? Correct Answers Non-verbal
Active listening
Solutions
4 steps of performance management Correct Answers 1. define
performance (set goals and communicate performance
expectations)
2. monitor and evaluate performance ( Identify problems and
recognize success)
3. review performance (feedback and coaching)
4. provide consequences (valued rewards or appropriate
punishment)
According to the Ted Talk featuring Tim Urban, know what
techniques can help us resist the urge to procrastinate? Correct
Answers - restrain instant gratification monkey
-
-
active listening Correct Answers - positive body language
- direct eye contact
- full on listening
Adjourning Correct Answers Teams disband
Reflect on lessons learned
Central Tendency Correct Answers avoid extreme judgements,
neutral
Contrast effects Correct Answers evaluate people by comparing
them to other people
, decoding and creating meaning Correct Answers -When
receivers receive a message
-Process of interpreting and making sense of a message in your
mind
empathy Correct Answers represents the ability to recognize
and understand another person's feelings and thoughts
Encoding Correct Answers translating thoughts into a form or
language that can be understood by others
feedback Correct Answers The first round of feedback occurs
when the original receiver expresses a reaction to the sender's
message. Once the initial sender has obtained this feedback, he
or she is likely to decode it and send corresponding feedback.
This process continues until sender and receiver believe they
have effectively communicated.
Forming Correct Answers team is created
Uncertainty about roles, authority, and goals
Halo effect Correct Answers form an overall impression about a
person or object then using that impression to bias ratings
How can you protect against social loafing? Correct Answers
Functional workload sharing norm- when the amount of effort
and contribution is equal amongst all team members
How do key communication competencies affect
communication? Correct Answers Non-verbal
Active listening
