MGT 3301 Exam 1 **Study guide ** Hackney, Baylor
Questions With Complete Solutions
3-step approach to solving OB problems Correct Answers 1.
Define the Problem 2. Identify the OB Concepts to Solve the
Problem 3. Make Recommendations & Take Action
Ajzen's Theory of Planned Behavior Correct Answers Personal
attitudes affect behavior via our intentions
attribution errors Correct Answers FUNDAMENTAL
ATTRIBUTION BIAS is when they think someone did
something for a different reason than they actually did (you
think it's an internal cause, but it is actually an external cause),
SELF SERVING BIAS is when you attribute all of your
successes to internal factors & all of your failures to external
factors
attributions Correct Answers Attributions are the causes of
behavior - FUNDAMENTAL ATTRIBUTION BIAS, & SELF-
SERVING BIAS
cognitive dissonance Correct Answers when we try to hold two
conflicting cognitions that make us feel super uncomfortable -
we can work through it to see if we are right or wrong OR we
can withdraw to avoid psychological discomfort (when we are
presented with something that opposes are own beliefs)
Conservation Correct Answers tradition (value traditional
cultures or ideas) & conformity (values conformity to that
tradition - restrain your actions in order to conform to the
, tradition) & security (value safety & harmony in your
relationships)
core self-evaluation Correct Answers a BROAD personality
treat comprised of four narrow & positive individual traits
counterproductive work behaviors Correct Answers Any
employee behavior that undermines the interests of a business -
tardiness, theft, fraud, sexual harassment, workplace bullying,
absenteeism, sabotage
difference between extrinsic motivation and intrinsic motivation
Correct Answers Motivation is what is prompting people to
initiate action
o EXTRINSIC: Attached to the job anything that is outside of
the work itself - pay raise, more vacation time, bonus pay
o INTRINSIC: Anything within the job itself - satisfaction from
demonstrating competency
different approaches to job design Correct Answers o Scientific
management: Conducts a business by standards established
through FACT or TRUTH in systematic observation - increases
efficiency & productivity BUT encourages repetitive jobs and
contributes to poor mental health and stress
o Job enlargement: Horizontally loading the job - giving
employees multiple simple tasks to do and to complete
o Job rotation: Move employees around in the company to one
specialized job to another to give them a greater variety in their
work - MORE INTRINSIC MOTIVATION
Questions With Complete Solutions
3-step approach to solving OB problems Correct Answers 1.
Define the Problem 2. Identify the OB Concepts to Solve the
Problem 3. Make Recommendations & Take Action
Ajzen's Theory of Planned Behavior Correct Answers Personal
attitudes affect behavior via our intentions
attribution errors Correct Answers FUNDAMENTAL
ATTRIBUTION BIAS is when they think someone did
something for a different reason than they actually did (you
think it's an internal cause, but it is actually an external cause),
SELF SERVING BIAS is when you attribute all of your
successes to internal factors & all of your failures to external
factors
attributions Correct Answers Attributions are the causes of
behavior - FUNDAMENTAL ATTRIBUTION BIAS, & SELF-
SERVING BIAS
cognitive dissonance Correct Answers when we try to hold two
conflicting cognitions that make us feel super uncomfortable -
we can work through it to see if we are right or wrong OR we
can withdraw to avoid psychological discomfort (when we are
presented with something that opposes are own beliefs)
Conservation Correct Answers tradition (value traditional
cultures or ideas) & conformity (values conformity to that
tradition - restrain your actions in order to conform to the
, tradition) & security (value safety & harmony in your
relationships)
core self-evaluation Correct Answers a BROAD personality
treat comprised of four narrow & positive individual traits
counterproductive work behaviors Correct Answers Any
employee behavior that undermines the interests of a business -
tardiness, theft, fraud, sexual harassment, workplace bullying,
absenteeism, sabotage
difference between extrinsic motivation and intrinsic motivation
Correct Answers Motivation is what is prompting people to
initiate action
o EXTRINSIC: Attached to the job anything that is outside of
the work itself - pay raise, more vacation time, bonus pay
o INTRINSIC: Anything within the job itself - satisfaction from
demonstrating competency
different approaches to job design Correct Answers o Scientific
management: Conducts a business by standards established
through FACT or TRUTH in systematic observation - increases
efficiency & productivity BUT encourages repetitive jobs and
contributes to poor mental health and stress
o Job enlargement: Horizontally loading the job - giving
employees multiple simple tasks to do and to complete
o Job rotation: Move employees around in the company to one
specialized job to another to give them a greater variety in their
work - MORE INTRINSIC MOTIVATION
