2 common types of complaints Correct Answers -nursing
communicating inappropriately with pts and family member
-nurses communicating inappropriately with colleagues
Abuse Correct Answers physical or emotional harm to someone
Actual Problem Correct Answers a problem that is present (ex.
pain,nausea,skin break down)
Aggressive Behaviour Correct Answers Action intentionally
taken to hurt another either physically or psychologically
Appropriateness of Gift Correct Answers -dont solicit gift
-ensure cx and pt know they will be treated the same as
everyone else
Assertive Correct Answers Acting with confidence and force;
sure of one's self
Assessment Correct Answers gathering information
Blocks to Effective Communication Correct Answers -Non-
verbal barriers
-Failure to listen
-Changing the subject
-Stereotyped responses
-Personal bias
-Asking personal questions
-Expressing disapproval
, C : DESC method of communication Correct Answers
Consequences should grab the person's attention
Characteristics of data: Correct Answers -complete
-factual and accurate
-relevant
Client abuse Correct Answers -disrespect
-emotional
-physical
-sexual
-financial
-neglect
Client-Centered Care Correct Answers -right to know
-right to choose
-right to participate
-right to have an opinion
CNO - Confidentiality and Privacy Correct Answers nurses
have ethical and legal responsibilities to maintain the
confidentiality and privacy of client health information obtained
while providing client
CNO - Consent Correct Answers nurses have ethical and legal
obligations for obtaining consent
CNO Correct Answers Chief Nursing Officer