Worksheets Answer Keys –
Medical Assisting:
Administrative & Clinical
Competencies, 9th Edition (All
Chapters 1–58 Complete,
2026\2027 Verified Update) –
Michelle Blesi [NCLEX | CMA |
Medical Assisting Exam Prep]
NURSINGTIPS
,The Medical Assistant, Health
Care Team, and Medical
Environment.
Words to Know Challenge
Spelling: Each line contains three spellings of a word. Underline the correctly spelled word.
1. accreditation acreditation accretitation
2. tac tack tact
3. advocate advacate advecate
4. generalist gineralist generelist
5. provyder providir provider
6. scribe srybe scrieb
7. receprocity reciprcety reciprocity
8. docterate doctorate doctorite
9. epademic epedemic epidemic
10. revocaton revokation revocation
7
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
NURSINGTIPS
,8 UNIT 1 • Introduction to Health Care
Matching: Match the term in column I to its definition in column II.
COLUMN I COLUMN II
C 1. Patient-centered A. Skills that help to manage the business affairs of a
medical home medical practice
G 2. Clinical skills B. When an individual provider makes all the
decisions for the practice
I 3. General skills C. A team-based model of care led by a personal
provider who provides continuous and coordinated
care throughout a patient’s lifetime to maximize
health outcomes
F 4. Hospitalist D. Two or more providers who have a legal
agreement to share in the total business operation
of the practice
B 5. Solo practice E. One who assists the patient, or acts on his or her
behalf
H 6. Urgent care center F. Works with patients admitted to the hospital
J 7. Multi-provider clinic G. Skills that vary by state laws and are an extension
of the provider’s responsibilities of assessment,
examination, diagnosis, and treatment
E 8. Advocate H. Ambulatory care centers that take care of patients
with acute illness or injury and those with minor
emergencies; used quite often when patients
cannot see their own provider
A 9. Administrative skills I. Skills necessary regardless of whether working in a
clinical or administrative capacity
D 10. Partnership J. A group practice that consists of three or more
providers who share a facility for the purpose of
practicing medicine
Fill in the Blank: Complete the following sentences with correctly spelled words from the Spelling section.
1. A potentially infectious, life-threatening disease, usually transmitted by bites of rodent fleas is a(n)plague
.
2. A method that enables a person, usually with the help of electronic equipment, to learn to control other-
wise involuntary bodily functions is called biofeedback.
3. A 200-year-old system based on the Law of Similar is homeopathy.
4. A multidisciplinary approach to health care based on the belief that the body has power to heal itself is
naturopathy.
Chapter Review
Short Answer
1. To become a successful medical assistant, you must acquire a specific knowledge base (theory) andskills
(procedures) while also demonstrating specific behaviors .
2. What are the three broad areas of medical assisting?
a. General
b. Administrative
c. Clinical
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. NURSINGTIPS
, Chapter 1 • The Medical Assistant, Health Care Team, and Medical Environment 9
3. What role should the medical assistant take on concerning communications when working with patients?
Communication liaison
4. The chapter listed a variety of administrative skills performed by medical assistants; name 6.
Any six of the following: scheduling appointments, medical record preparation, demographic data review,
providing resource information, office supply inventory, equipment maintenance, accounts receivable/pay-
able, payment receipts, managing petty cash, CPT/ICD-CM coding, and insurance claims
5. The chapter listed many clinical skills performed by medical assistants; name any 6.
Any six of the following: performing vital signs; performing sterilization and minor surgery procedures;
collecting and processing specimens; performing lab tests; performing electrocardiograms; administering
medications; performing phlebotomy procedures; performing patient screenings; preparing patients for
examinations, procedures, and treatments; responding to emergencies
6. List four environments in which medical assistants work.
Any four of the following: physicians offices, specialty practices, urgent care centers, clinics,
ho sp it als , labs, insur ance co m p an ie s , billing c o m pa ni es , gover nment agencies
7. Define the role of the patient navigator.
A person under the provider’s supervision or per physician/provider orders who guides a patient through
their health care. They perform duties such as explaining insurance policy information, financial informa -
tion, taking complaints from patients, and helping patients understand their medical rights.
8. Define the principles of self-boundaries.
In general, medical assistants cannot examine, diagnose, or prescribe treatment. Each state has its own
medical practice act that may dictate responsibilities a medical assistant is allowed to perform.
9. Describe credentialing as it relates to the medical assistant.
Credentialing is the process of establishing the qualifications of certified and licensed medical profession-
als and assessing their background and legitimacy. Certified Medical Assistant, CMA (AAMA), is awarded
to participants who successfully pass the AAMA’s national certification exam. Graduates of medical assist-
ing programs accredited by CAAHEP or ABHES are eligible to take the CMA (AAMA) certification exam.
The RMA (AMT) exam is designed to evaluate the competence of the entry-level medical assistant. The
AMT also offers a certification for individuals specializing in front-office procedures, the Certified Medical
Administrative Specialist, CMAS (AMT).
10. Discuss the certification process for medical assistants and differentiate the examination content and
format of the RMA and CMA exams.
Graduates of medical assisting programs accredited by CAAHEP or ABHES are eligible to take the CMA
(AAMA) certification exam. Tests are given throughout the year at various Prometric testing centers around
the country. Each candidate is allowed a 90-day period in which to take the exam; refer to the AAMA
website for specifics on detailed testing timelines. Areas of knowledge and topics covered in the exam
are listed in the CMA (AAMA) Certification/Recertification Examination Content Outline. The RMA (AMT)
exam is designed to evaluate the competence of the entry-level medical assistant. The AMT also offers a
certification for individuals specializing in front-office procedures, the Certified Medical Administrative
Specialist, CMAS (AMT). The format and questions on the exam are developed by the Examinations, Qual-
ifications, and Standards Committee of the AMT. After applicants receive their Authorization to Test letter,
they can schedule their examination at any Pearson VUE testing center.
NURSINGTIPS
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Medical Assisting:
Administrative & Clinical
Competencies, 9th Edition (All
Chapters 1–58 Complete,
2026\2027 Verified Update) –
Michelle Blesi [NCLEX | CMA |
Medical Assisting Exam Prep]
NURSINGTIPS
,The Medical Assistant, Health
Care Team, and Medical
Environment.
Words to Know Challenge
Spelling: Each line contains three spellings of a word. Underline the correctly spelled word.
1. accreditation acreditation accretitation
2. tac tack tact
3. advocate advacate advecate
4. generalist gineralist generelist
5. provyder providir provider
6. scribe srybe scrieb
7. receprocity reciprcety reciprocity
8. docterate doctorate doctorite
9. epademic epedemic epidemic
10. revocaton revokation revocation
7
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
NURSINGTIPS
,8 UNIT 1 • Introduction to Health Care
Matching: Match the term in column I to its definition in column II.
COLUMN I COLUMN II
C 1. Patient-centered A. Skills that help to manage the business affairs of a
medical home medical practice
G 2. Clinical skills B. When an individual provider makes all the
decisions for the practice
I 3. General skills C. A team-based model of care led by a personal
provider who provides continuous and coordinated
care throughout a patient’s lifetime to maximize
health outcomes
F 4. Hospitalist D. Two or more providers who have a legal
agreement to share in the total business operation
of the practice
B 5. Solo practice E. One who assists the patient, or acts on his or her
behalf
H 6. Urgent care center F. Works with patients admitted to the hospital
J 7. Multi-provider clinic G. Skills that vary by state laws and are an extension
of the provider’s responsibilities of assessment,
examination, diagnosis, and treatment
E 8. Advocate H. Ambulatory care centers that take care of patients
with acute illness or injury and those with minor
emergencies; used quite often when patients
cannot see their own provider
A 9. Administrative skills I. Skills necessary regardless of whether working in a
clinical or administrative capacity
D 10. Partnership J. A group practice that consists of three or more
providers who share a facility for the purpose of
practicing medicine
Fill in the Blank: Complete the following sentences with correctly spelled words from the Spelling section.
1. A potentially infectious, life-threatening disease, usually transmitted by bites of rodent fleas is a(n)plague
.
2. A method that enables a person, usually with the help of electronic equipment, to learn to control other-
wise involuntary bodily functions is called biofeedback.
3. A 200-year-old system based on the Law of Similar is homeopathy.
4. A multidisciplinary approach to health care based on the belief that the body has power to heal itself is
naturopathy.
Chapter Review
Short Answer
1. To become a successful medical assistant, you must acquire a specific knowledge base (theory) andskills
(procedures) while also demonstrating specific behaviors .
2. What are the three broad areas of medical assisting?
a. General
b. Administrative
c. Clinical
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. NURSINGTIPS
, Chapter 1 • The Medical Assistant, Health Care Team, and Medical Environment 9
3. What role should the medical assistant take on concerning communications when working with patients?
Communication liaison
4. The chapter listed a variety of administrative skills performed by medical assistants; name 6.
Any six of the following: scheduling appointments, medical record preparation, demographic data review,
providing resource information, office supply inventory, equipment maintenance, accounts receivable/pay-
able, payment receipts, managing petty cash, CPT/ICD-CM coding, and insurance claims
5. The chapter listed many clinical skills performed by medical assistants; name any 6.
Any six of the following: performing vital signs; performing sterilization and minor surgery procedures;
collecting and processing specimens; performing lab tests; performing electrocardiograms; administering
medications; performing phlebotomy procedures; performing patient screenings; preparing patients for
examinations, procedures, and treatments; responding to emergencies
6. List four environments in which medical assistants work.
Any four of the following: physicians offices, specialty practices, urgent care centers, clinics,
ho sp it als , labs, insur ance co m p an ie s , billing c o m pa ni es , gover nment agencies
7. Define the role of the patient navigator.
A person under the provider’s supervision or per physician/provider orders who guides a patient through
their health care. They perform duties such as explaining insurance policy information, financial informa -
tion, taking complaints from patients, and helping patients understand their medical rights.
8. Define the principles of self-boundaries.
In general, medical assistants cannot examine, diagnose, or prescribe treatment. Each state has its own
medical practice act that may dictate responsibilities a medical assistant is allowed to perform.
9. Describe credentialing as it relates to the medical assistant.
Credentialing is the process of establishing the qualifications of certified and licensed medical profession-
als and assessing their background and legitimacy. Certified Medical Assistant, CMA (AAMA), is awarded
to participants who successfully pass the AAMA’s national certification exam. Graduates of medical assist-
ing programs accredited by CAAHEP or ABHES are eligible to take the CMA (AAMA) certification exam.
The RMA (AMT) exam is designed to evaluate the competence of the entry-level medical assistant. The
AMT also offers a certification for individuals specializing in front-office procedures, the Certified Medical
Administrative Specialist, CMAS (AMT).
10. Discuss the certification process for medical assistants and differentiate the examination content and
format of the RMA and CMA exams.
Graduates of medical assisting programs accredited by CAAHEP or ABHES are eligible to take the CMA
(AAMA) certification exam. Tests are given throughout the year at various Prometric testing centers around
the country. Each candidate is allowed a 90-day period in which to take the exam; refer to the AAMA
website for specifics on detailed testing timelines. Areas of knowledge and topics covered in the exam
are listed in the CMA (AAMA) Certification/Recertification Examination Content Outline. The RMA (AMT)
exam is designed to evaluate the competence of the entry-level medical assistant. The AMT also offers a
certification for individuals specializing in front-office procedures, the Certified Medical Administrative
Specialist, CMAS (AMT). The format and questions on the exam are developed by the Examinations, Qual-
ifications, and Standards Committee of the AMT. After applicants receive their Authorization to Test letter,
they can schedule their examination at any Pearson VUE testing center.
NURSINGTIPS
© 2022 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
