MHA 701
FINAL STUDY GUIDE EXAM
QUESTIONS AND VERIFIED SOLUTIONS
What is OB (organizational behavior)? - ANSWER-the study of individual and group dynamics
within an organization setting
What best describes Hawthorne Studies? - ANSWER-The Beginning of the Human
relations/behavioral management movement
What were the 4 phases in The Hawthorne Studies? - ANSWER-the illumination experiments,
the relay-assembly group experiments, the bank-wiring observation-room group studies, and the
interviewing program
How was The Hawthorne Studies significant to the development of OB? - ANSWER-because the
researchers demonstrated the important influence of human factors on worker productivity
What is the 1st OB goal? - ANSWER-explain why individuals and groups behave the way they
do in organizational settings
What is the 2nd OB goal? - ANSWER-predict how individuals and groups will behave in the
basis of internal and external factors
What is the 3rd OB goal? - ANSWER-provides managers with tools to assist in the management
of individuals and groups behavior so they can put their best effort in
What are the 2 interrelated forces that have shaped or will shape tomorrow's health care
organizations at both the system level and the organizational level? - ANSWER-past changes and
future trends
When did the human relations or behavioral movement of management begin? - ANSWER-after
the landmark Hawthorne Studies
What is the Hawthorne effect? - ANSWER-the bias that occurs when people know that they are
being studied
OB has what kind of approach? - ANSWER-micro approach
What is taylorism? - ANSWER-The traditional or classical management approach
Theory x and y - ANSWER-Early leadership theories that have informed modern day thinking
about leadership
What is equity? - ANSWER-providing fair treatment, access, opportunity, and advancement for
all people while at the same time striving to identify and eliminate barriers that have prevented
the full participation of some groups
, What is inclusion? - ANSWER-the act of creating environments in which any individual or
group can feel welcomed, respected, and supported and can fully participate
Specify the types of diversity - ANSWER-Gender Identity, Gender Expression, Sexual
Orientation, age, race, and ethnicity
What is the first Implication for the Health Care Industry? - ANSWER-Both the workforce and
patient population will become increasingly diverse over time
What is the 2nd Implication for the Health Care Industry? - ANSWER-Increase need of health
care services as the population continues to age
What is the 3rd Implication for the Health Care Industry? - ANSWER-Lack of younger and
diverse workers entering health care professions
What is the 4th Implication for the Health Care Industry? - ANSWER-Lack of women, LGBTQ+
people, and people of different ethnicities/nationalities in health care leadership roles
Describe a situation that is diverse but not equitable or inclusive. - ANSWER-a job will hire
diverse people but only a specific group holds management titles or get promoted
Describe a situation that is diverse and equitable but not inclusive. - ANSWER-usi. They want
all groups of people but the schools culture, teaching methods,and social groups cater to one
group of people
What are the 5 domains of ageism? - ANSWER-1. Healthcare professionals don't receive enough
training in geriatrics2.older patients are less likely to receive preventative care3. Older patients
are less likely to be screened for test4. Older patients are more likely to be ignored5. Excluded
from medical trials intentionally
What is diversity? - ANSWER-The full range of human similarities and differences in group
affiliation including gender, race/ethnicity, social class, role within an organization, age, religion,
sexual orientation, physical ability, and other group identities
What is diversity management? - ANSWER-A strategically driven process whose emphasis is on
building skills and creating policies that will address the changing demographics of the
workforce and patient population
What is cultural competency? - ANSWER-A set of congruent behaviors, attitudes and policies
that come together in a system, agency or among professionals that enables effective work in
cross-cultural situations
What is culture? - ANSWER-integrated patterns of human behavior that include the language,
thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic,
religious or social groups.
FINAL STUDY GUIDE EXAM
QUESTIONS AND VERIFIED SOLUTIONS
What is OB (organizational behavior)? - ANSWER-the study of individual and group dynamics
within an organization setting
What best describes Hawthorne Studies? - ANSWER-The Beginning of the Human
relations/behavioral management movement
What were the 4 phases in The Hawthorne Studies? - ANSWER-the illumination experiments,
the relay-assembly group experiments, the bank-wiring observation-room group studies, and the
interviewing program
How was The Hawthorne Studies significant to the development of OB? - ANSWER-because the
researchers demonstrated the important influence of human factors on worker productivity
What is the 1st OB goal? - ANSWER-explain why individuals and groups behave the way they
do in organizational settings
What is the 2nd OB goal? - ANSWER-predict how individuals and groups will behave in the
basis of internal and external factors
What is the 3rd OB goal? - ANSWER-provides managers with tools to assist in the management
of individuals and groups behavior so they can put their best effort in
What are the 2 interrelated forces that have shaped or will shape tomorrow's health care
organizations at both the system level and the organizational level? - ANSWER-past changes and
future trends
When did the human relations or behavioral movement of management begin? - ANSWER-after
the landmark Hawthorne Studies
What is the Hawthorne effect? - ANSWER-the bias that occurs when people know that they are
being studied
OB has what kind of approach? - ANSWER-micro approach
What is taylorism? - ANSWER-The traditional or classical management approach
Theory x and y - ANSWER-Early leadership theories that have informed modern day thinking
about leadership
What is equity? - ANSWER-providing fair treatment, access, opportunity, and advancement for
all people while at the same time striving to identify and eliminate barriers that have prevented
the full participation of some groups
, What is inclusion? - ANSWER-the act of creating environments in which any individual or
group can feel welcomed, respected, and supported and can fully participate
Specify the types of diversity - ANSWER-Gender Identity, Gender Expression, Sexual
Orientation, age, race, and ethnicity
What is the first Implication for the Health Care Industry? - ANSWER-Both the workforce and
patient population will become increasingly diverse over time
What is the 2nd Implication for the Health Care Industry? - ANSWER-Increase need of health
care services as the population continues to age
What is the 3rd Implication for the Health Care Industry? - ANSWER-Lack of younger and
diverse workers entering health care professions
What is the 4th Implication for the Health Care Industry? - ANSWER-Lack of women, LGBTQ+
people, and people of different ethnicities/nationalities in health care leadership roles
Describe a situation that is diverse but not equitable or inclusive. - ANSWER-a job will hire
diverse people but only a specific group holds management titles or get promoted
Describe a situation that is diverse and equitable but not inclusive. - ANSWER-usi. They want
all groups of people but the schools culture, teaching methods,and social groups cater to one
group of people
What are the 5 domains of ageism? - ANSWER-1. Healthcare professionals don't receive enough
training in geriatrics2.older patients are less likely to receive preventative care3. Older patients
are less likely to be screened for test4. Older patients are more likely to be ignored5. Excluded
from medical trials intentionally
What is diversity? - ANSWER-The full range of human similarities and differences in group
affiliation including gender, race/ethnicity, social class, role within an organization, age, religion,
sexual orientation, physical ability, and other group identities
What is diversity management? - ANSWER-A strategically driven process whose emphasis is on
building skills and creating policies that will address the changing demographics of the
workforce and patient population
What is cultural competency? - ANSWER-A set of congruent behaviors, attitudes and policies
that come together in a system, agency or among professionals that enables effective work in
cross-cultural situations
What is culture? - ANSWER-integrated patterns of human behavior that include the language,
thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic,
religious or social groups.
