Publix Deli ROI Study Guide Questions and Answers
Question 1
What gives Publix Smoked Turkey its yellow color?
Correct Answer
Natural Hickory wood and the slow roasting of fresh meat.
Question 2
What is the serving size of egg salad for a sub sandwich?
Correct Answer
3oz on a half and 6oz on a full sub.
Question 3
What would you do before you begin cleaning the Deli Traditional Case?
Correct Answer
Gather all needed cleaning supplies prior to cleaning.
Page 1 of 16
,Question 4
What is the #1 reason why customers would not shop at Publix?
Correct Answer
Sanitation issues
Question 5
What is the #1 reason why a customer would think a store is unsanitary?
Correct Answer
Poor visual appearance
Question 6
What would 1/8 be on a digital scale?
Correct Answer
.125
Question 7
Review the opening procedures for the department:
Correct Answer
1. Turn on the lights and equipment 2. Check special orders and make plans to fulfill them. 3. Set up service area sinks
slicers display cases 4. Open all workstations. 5. Check signs, labels, and pricing. 6. Clean front and back of case windows
and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive Walk
Page 2 of 16
, Question 8
What are the steps to proper hand washing?
Correct Answer
Wet hands, apply soap, briskly rub hands for twenty seconds, scrub finger tips and between fingers, rinse forearms and
hands, dry forearms and hands with paper towel, turn off water with paper towel, discard towel.
Question 9
What is the shelf life for vegetables?
Correct Answer
Under the sub station: day of production plus one day... Hot case: 3 hours
Question 10
What portion of the special order form does the customer receive?
Correct Answer
Canary Yellow
Question 11
What is the process when completing a special order form?
Correct Answer
1. Pick up blank special order. 2. Write store information and date. 3. Take customer information: name and address,
phone number, pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make
suggestions before completing order. 5. Take product information.
Page 3 of 16
Question 1
What gives Publix Smoked Turkey its yellow color?
Correct Answer
Natural Hickory wood and the slow roasting of fresh meat.
Question 2
What is the serving size of egg salad for a sub sandwich?
Correct Answer
3oz on a half and 6oz on a full sub.
Question 3
What would you do before you begin cleaning the Deli Traditional Case?
Correct Answer
Gather all needed cleaning supplies prior to cleaning.
Page 1 of 16
,Question 4
What is the #1 reason why customers would not shop at Publix?
Correct Answer
Sanitation issues
Question 5
What is the #1 reason why a customer would think a store is unsanitary?
Correct Answer
Poor visual appearance
Question 6
What would 1/8 be on a digital scale?
Correct Answer
.125
Question 7
Review the opening procedures for the department:
Correct Answer
1. Turn on the lights and equipment 2. Check special orders and make plans to fulfill them. 3. Set up service area sinks
slicers display cases 4. Open all workstations. 5. Check signs, labels, and pricing. 6. Clean front and back of case windows
and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive Walk
Page 2 of 16
, Question 8
What are the steps to proper hand washing?
Correct Answer
Wet hands, apply soap, briskly rub hands for twenty seconds, scrub finger tips and between fingers, rinse forearms and
hands, dry forearms and hands with paper towel, turn off water with paper towel, discard towel.
Question 9
What is the shelf life for vegetables?
Correct Answer
Under the sub station: day of production plus one day... Hot case: 3 hours
Question 10
What portion of the special order form does the customer receive?
Correct Answer
Canary Yellow
Question 11
What is the process when completing a special order form?
Correct Answer
1. Pick up blank special order. 2. Write store information and date. 3. Take customer information: name and address,
phone number, pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make
suggestions before completing order. 5. Take product information.
Page 3 of 16
