Enjoying the
London lifestyle
Test 3: Management Advice Report
27th of January 2020
Marle Eijkelkamp
Guoman Tower Hotel London
, Enjoying the London lifestyle
Test 3: Management Advice Report
Author: Marle Eijkelkamp
Student number: 433390
Class: N/A
Year: 2019/2020
Place and date: London, United Kingdom, January 2020
Course: Management Internship
Teacher: Frank Evers
2
, Foreword
This report is created in collaboration with the Guoman Tower Hotel in London. This advice report is
the last part of the management internship. It has been investigated how the Tower Hotel in London
can involve their staff more, to create a better employee engagement and a lower staff turnover rate.
In this report, an advice about increasing engagement to reduce the staff turnover will be given. This
research was commissioned by Petra Meier, manager of Meeting & Events. After Petra Meier left in the
beginning of January, Maria Martinez, the new Meeting & Events manager took it over from Petra.
I would like to thank Petra & Maria for helping me during this project. Besides these two ladies, I would
like to thank Hans Breuker & Frank Evers for their support and grading. Finally, I would like to thank
the participants of the interviews.
London, 27th of January 2020
Marle Eijkelkamp
3
London lifestyle
Test 3: Management Advice Report
27th of January 2020
Marle Eijkelkamp
Guoman Tower Hotel London
, Enjoying the London lifestyle
Test 3: Management Advice Report
Author: Marle Eijkelkamp
Student number: 433390
Class: N/A
Year: 2019/2020
Place and date: London, United Kingdom, January 2020
Course: Management Internship
Teacher: Frank Evers
2
, Foreword
This report is created in collaboration with the Guoman Tower Hotel in London. This advice report is
the last part of the management internship. It has been investigated how the Tower Hotel in London
can involve their staff more, to create a better employee engagement and a lower staff turnover rate.
In this report, an advice about increasing engagement to reduce the staff turnover will be given. This
research was commissioned by Petra Meier, manager of Meeting & Events. After Petra Meier left in the
beginning of January, Maria Martinez, the new Meeting & Events manager took it over from Petra.
I would like to thank Petra & Maria for helping me during this project. Besides these two ladies, I would
like to thank Hans Breuker & Frank Evers for their support and grading. Finally, I would like to thank
the participants of the interviews.
London, 27th of January 2020
Marle Eijkelkamp
3
