1|Page
Test Bank for Medical Assisting: Administrative &
Clinical Competencies, 9th Edition by Michelle Blesi,
Barbara A. Gylys, and Robert A. Blesi, Jr. - Chapter 1
| 2025/2026 Study Guide.
What are the three broad areas of medical assisting? - ANSWER-
General, Administrative, and Clinical
What role should the medical assistant take on concerning
communications when working with patients? - ANSWER-
Communications liaison
A complete and accurate medical record provides legal protection for: -
ANSWER-both patients and physicians
Define standard of care. Compare the role of the medical assistant the
patient provider and include in your answer similarities related to
standard of care and explain why. - ANSWER-1. Standard of care is the
watchfulness, attention, caution, and prudence that a reasonable person
in the circumstances would exercise.
2. A provider is highly trained with a license to examine, diagnose, and
prescribe treatments to patients seeking assistance.
A medical assistant cannot diagnose, prescribe treatment, or advise
patients.
However, both provider and medical assistant should be watching the
patient's actions and paying attention to the patient to pick up on the
things that are unsaid or said by the patient, in order to provide the best
care possible.
,2|Page
Who pioneered open-heart surgery, and with two electronic engineers,
perfected a pacemaker? - ANSWER-C. Walton Lillehei
A physician must spend ___ years in medical school. - ANSWER-4
Which legislation is intended to limit health administration costs,
provide for patient information privacy, and prevent fraud and abuse? -
ANSWER-HIPAA—Health Insurance Portability and Accountability
Act
In ancient Greece, patients slept while ____ licked their wounds and
Asklepios applied salves. - ANSWER-snakes
Which of the following focuses on three types of energies present in all
things: vata, pitta, and kapha? - ANSWER-ayurvedic medicine
The founder of modern nursing was: - ANSWER-Florence Nightingale
List the 10 administrative skills performed by medical assistants: -
ANSWER-scheduling appointments, medical record preparation,
demographic data review, providing resource information, office supply
inventory, equipment maintenance, accounts receivable/payable,
payment receipts, manage petty cash, CPT/ICD-CM coding, and
insurance claims.
List the 11 clinical skills performed by medical assistants; - ANSWER-
performing vital signs; performing sterilization and minor surgery
procedures; collecting and processing specimens; performing lab tests;
performing electrocardiograms; administering medications; performing
phlebotomy procedures; performing patient screenings; preparing
patients for examinations, procedures, and treatments; responding to
emergencies
List nine environments in which medical assistants work: - ANSWER-
doctors' offices, specialty practices, urgent care centers, clinics,
, 3|Page
hospitals, labs, insurance companies, billing companies, government
agencies
According to the United States Department of Labor, employment for
medical assistants is expected to grow by _____ percent through 2022. -
ANSWER-29
List nine traits of professionalism. - ANSWER-tact, diplomacy,
courtesy, respect, dignity, responsibility, integrity, honesty, and
selflessness
List five traits of a professional medical assistant - ANSWER-accurate,
adaptable, courteous, confidential; dependable; empathic; honesty,
initiative-taking; patient; punctual; respectful; tactful; team player
Answer the following with the organizations initials (e.g. AAMA,
AAPC, NCCT, AMT, NHA ) that corresponds to the question. Note that
the organizations initials may be used more than once.
What organization give the CPC credential - ANSWER-AAPC
Answer the following with the organizations initials (e.g. AAMA,
AAPC, NCCT, AMT, NHA ) that corresponds to the question.
The only avenue for credentialing with this organization is by graduating
from either a AAHEP- or ABHES-accredited institution - ANSWER-
AAMA
Answer the following with the organizations initials (e.g. AAMA,
AAPC, NCCT, AMT, NHA ) that corresponds to the question.
Provides the CMA credential with the organization's initials in
parenthesis beside it - ANSWER-AAMA
Test Bank for Medical Assisting: Administrative &
Clinical Competencies, 9th Edition by Michelle Blesi,
Barbara A. Gylys, and Robert A. Blesi, Jr. - Chapter 1
| 2025/2026 Study Guide.
What are the three broad areas of medical assisting? - ANSWER-
General, Administrative, and Clinical
What role should the medical assistant take on concerning
communications when working with patients? - ANSWER-
Communications liaison
A complete and accurate medical record provides legal protection for: -
ANSWER-both patients and physicians
Define standard of care. Compare the role of the medical assistant the
patient provider and include in your answer similarities related to
standard of care and explain why. - ANSWER-1. Standard of care is the
watchfulness, attention, caution, and prudence that a reasonable person
in the circumstances would exercise.
2. A provider is highly trained with a license to examine, diagnose, and
prescribe treatments to patients seeking assistance.
A medical assistant cannot diagnose, prescribe treatment, or advise
patients.
However, both provider and medical assistant should be watching the
patient's actions and paying attention to the patient to pick up on the
things that are unsaid or said by the patient, in order to provide the best
care possible.
,2|Page
Who pioneered open-heart surgery, and with two electronic engineers,
perfected a pacemaker? - ANSWER-C. Walton Lillehei
A physician must spend ___ years in medical school. - ANSWER-4
Which legislation is intended to limit health administration costs,
provide for patient information privacy, and prevent fraud and abuse? -
ANSWER-HIPAA—Health Insurance Portability and Accountability
Act
In ancient Greece, patients slept while ____ licked their wounds and
Asklepios applied salves. - ANSWER-snakes
Which of the following focuses on three types of energies present in all
things: vata, pitta, and kapha? - ANSWER-ayurvedic medicine
The founder of modern nursing was: - ANSWER-Florence Nightingale
List the 10 administrative skills performed by medical assistants: -
ANSWER-scheduling appointments, medical record preparation,
demographic data review, providing resource information, office supply
inventory, equipment maintenance, accounts receivable/payable,
payment receipts, manage petty cash, CPT/ICD-CM coding, and
insurance claims.
List the 11 clinical skills performed by medical assistants; - ANSWER-
performing vital signs; performing sterilization and minor surgery
procedures; collecting and processing specimens; performing lab tests;
performing electrocardiograms; administering medications; performing
phlebotomy procedures; performing patient screenings; preparing
patients for examinations, procedures, and treatments; responding to
emergencies
List nine environments in which medical assistants work: - ANSWER-
doctors' offices, specialty practices, urgent care centers, clinics,
, 3|Page
hospitals, labs, insurance companies, billing companies, government
agencies
According to the United States Department of Labor, employment for
medical assistants is expected to grow by _____ percent through 2022. -
ANSWER-29
List nine traits of professionalism. - ANSWER-tact, diplomacy,
courtesy, respect, dignity, responsibility, integrity, honesty, and
selflessness
List five traits of a professional medical assistant - ANSWER-accurate,
adaptable, courteous, confidential; dependable; empathic; honesty,
initiative-taking; patient; punctual; respectful; tactful; team player
Answer the following with the organizations initials (e.g. AAMA,
AAPC, NCCT, AMT, NHA ) that corresponds to the question. Note that
the organizations initials may be used more than once.
What organization give the CPC credential - ANSWER-AAPC
Answer the following with the organizations initials (e.g. AAMA,
AAPC, NCCT, AMT, NHA ) that corresponds to the question.
The only avenue for credentialing with this organization is by graduating
from either a AAHEP- or ABHES-accredited institution - ANSWER-
AAMA
Answer the following with the organizations initials (e.g. AAMA,
AAPC, NCCT, AMT, NHA ) that corresponds to the question.
Provides the CMA credential with the organization's initials in
parenthesis beside it - ANSWER-AAMA
