FLETC BOP Final Exam Questions & Verified Answers
Latest 2026/2027 =
As a correctional worker, you have responsibility to: Correct Answer: EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
What responsibilities do a correctional workers have to keep conflicts from escalating?
Correct Answer: ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
As a listener you need to: Correct Answer: • Concentrate closely on the person who's talking.
• Communicate your attention to the person.
What are the four main points to remember about communicating attention while you listen?
Correct Answer: MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
Your overall body language makes a big difference in encouraging someone to talk to you what
are some key things to remember? Correct Answer: SKB
Sit or lean forward
Keep still
Be aware of the look on your face
What two techniques are involved in responding? Correct Answer: PR
, 1. Paraphrasing 2.
Reflecting
When does paraphrasing occur? Correct Answer: Anytime during the the conversation.
When does reflecting occur? Correct Answer: At the end of the conversation.
What is paraphrasing? Correct Answer: • Determine the basic message. (Matter of zeroing in on
what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what you heard them say).
What is reflecting? Correct Answer: • Identifying basic feelings (try to look at the situation from
speakers point of view).
• Capture the specific mood and felling in words and reflect them back on the speaker (act like
a mirror, reflecting the persons feelings back to them).
What is probing? Correct Answer: Way to go about getting information from someone
What are the two parts to probing? Correct Answer: • Identify an area that needs to be
explored further
• Use open ended questions and statements to probe for additional information
Probe "Do's and Don'ts" Correct Answer: • DO listen for gaps, inconsistencies, and point of
views that do not make sense.
• DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what, when, where, how, or could.
• DO use directive statements to focus attention on specific points and encourage response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of having to defend
themselves.
Latest 2026/2027 =
As a correctional worker, you have responsibility to: Correct Answer: EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
What responsibilities do a correctional workers have to keep conflicts from escalating?
Correct Answer: ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
As a listener you need to: Correct Answer: • Concentrate closely on the person who's talking.
• Communicate your attention to the person.
What are the four main points to remember about communicating attention while you listen?
Correct Answer: MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
Your overall body language makes a big difference in encouraging someone to talk to you what
are some key things to remember? Correct Answer: SKB
Sit or lean forward
Keep still
Be aware of the look on your face
What two techniques are involved in responding? Correct Answer: PR
, 1. Paraphrasing 2.
Reflecting
When does paraphrasing occur? Correct Answer: Anytime during the the conversation.
When does reflecting occur? Correct Answer: At the end of the conversation.
What is paraphrasing? Correct Answer: • Determine the basic message. (Matter of zeroing in on
what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what you heard them say).
What is reflecting? Correct Answer: • Identifying basic feelings (try to look at the situation from
speakers point of view).
• Capture the specific mood and felling in words and reflect them back on the speaker (act like
a mirror, reflecting the persons feelings back to them).
What is probing? Correct Answer: Way to go about getting information from someone
What are the two parts to probing? Correct Answer: • Identify an area that needs to be
explored further
• Use open ended questions and statements to probe for additional information
Probe "Do's and Don'ts" Correct Answer: • DO listen for gaps, inconsistencies, and point of
views that do not make sense.
• DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what, when, where, how, or could.
• DO use directive statements to focus attention on specific points and encourage response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of having to defend
themselves.
