C721 - Notes
Comprehensive
Questions (Frequently
Tested)with Verified
Answers Graded A+
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1. Five elements that support management's effective attainment of
organiza- tional goals Answer: Planning, organizing, directing, controlling resources, and
staflng
2. Management Answer: The process of working with and through people to achieve
organizational goals
3. and are both essential in
organizations and must be integrated effectively to lead to high
performance Answer: Management and leadership
4. Key trait of an effective change leader Answer: They define themselves as
change leaders
5. Change leaders must embrace
instead of being
as part of the change process Answer: Risk instead of being
adverse to risk
6. Organizational Development Answer: The practice of changing people and organizations
for positive growth
7. Change Management Answer: Encompasses approaches used by business content
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and behavioral process specialists that assist leaders in moving organizations from a present to
future state
8. Systems Theory Answer: Organizations are viewed as a total system of interdependent
subsystems with individual components that include people, technology, work, and culture all of
which work together to respond to external environmental changes such as competitors, customers, or
government regulations
9. Contingency Theory Answer: Viewing organizational dimensions (strategy, structure,
people, work, rewards) as parts of a whole that fit together. When one of these dimensions is out of
sync with the others, issues emerge
10. Long-Term Approach Answer: Focuses on lasting ettects through changes in cultural
norms including interven- tions and alter attitudes, behaviors, processes, knowledge, and structures
11. Top-Down Approach Answer: Seeks to gain top management commitment and
involvement in order to signifi- cantly attect intended changes
Implemented throughout the organization
12. Collaborative Approach Answer: Involving professionals who are attected by
changes and who support the changes to the organization
13. Analytical Approach Answer: Examines data, diagnoses present problems, and
motivates change to resolve issues