WGU C721 EXAM 2025-2026 VERIFIED
QUESTIONS AND CORRECT ANSWERS GRADED
A+
What are the traits of an effective change leader?
They define themselves as a change leader, embrace risk instead of being adverse
to risk as part of the change process
Organizational Development
the practice of changing people and organizations for positive growth
Change Management
encompasses approaches used by business content and behavioral process
specialists that assist leaders in moving organizations from a present to future state
Systems Theory
organizations are viewed as a total system of interdependent subsystems with
individual components that include people, technology, work, and culture all of
which work together to respond to external environmental changes such as
competitors, customers, or government regulations
Five elements that support management's effective attainment of organizational
goals
,planning, organizing, directing, controlling resources, and staffing
Define Management
the process of working with and through people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to
high performance.
Management and Leadership
Contingency theory
viewing organizational dimensions (strategy, structure, people, work, rewards) as
parts of a whole that fit together. When one of these dimensions is out of sync with
the others, issues emerge
Long-Term Approach
focuses on lasting effects through changes in cultural norms including
interventions and alter attitudes, behaviors, processes, knowledge, and structures
Top-down approach
seeks to gain top management commitment and involvement in order to
significantly affect intended changes. Implemented throughout the organization.
,Collaborative approach (pg 12)
involving professionals who are affected by changes and who support the changes
to the organization
Analytical Approach
examines data, diagnoses present problems, and motivates change to resolve
issues. Accurate diagnostic skills are a core competency of OD change agents
Facilitation approach
uses skilled dialogue and discussion, listening, feedback when assisting
professionals to identify weaknesses and strengths of the organization: planning for
change; managing the change process; and implementing, coaching, and problem
solving during the change
Design approach
helps leaders and managers to develop meaningful work climates where
organizational members can accomplish their goals in a healthy way
What constitutes an internal change?
Changes to an organizations operating system
, A formal subsystem consists of: (8 terms)
leadership, strategy, management, goals, marketing, operations, technology, and
structure
Type 1 error
happens when the environment is actually stable, but the leaders and mangers
perceive it as turbulent and proceed to take unneeded actions to respond
Type 2 error
happens when leaders and managers perceive the environment as stable when in
actuality it is turbulent and they fail to take the necessary actions thus threatening
the survival of the organization
Developmental change
involves an improvement of what already exists
Transitional change
consists of an implementation to achieve a known desired state that is different
from the existing one. Ex. Installing a new technology system
Transformational change
QUESTIONS AND CORRECT ANSWERS GRADED
A+
What are the traits of an effective change leader?
They define themselves as a change leader, embrace risk instead of being adverse
to risk as part of the change process
Organizational Development
the practice of changing people and organizations for positive growth
Change Management
encompasses approaches used by business content and behavioral process
specialists that assist leaders in moving organizations from a present to future state
Systems Theory
organizations are viewed as a total system of interdependent subsystems with
individual components that include people, technology, work, and culture all of
which work together to respond to external environmental changes such as
competitors, customers, or government regulations
Five elements that support management's effective attainment of organizational
goals
,planning, organizing, directing, controlling resources, and staffing
Define Management
the process of working with and through people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to
high performance.
Management and Leadership
Contingency theory
viewing organizational dimensions (strategy, structure, people, work, rewards) as
parts of a whole that fit together. When one of these dimensions is out of sync with
the others, issues emerge
Long-Term Approach
focuses on lasting effects through changes in cultural norms including
interventions and alter attitudes, behaviors, processes, knowledge, and structures
Top-down approach
seeks to gain top management commitment and involvement in order to
significantly affect intended changes. Implemented throughout the organization.
,Collaborative approach (pg 12)
involving professionals who are affected by changes and who support the changes
to the organization
Analytical Approach
examines data, diagnoses present problems, and motivates change to resolve
issues. Accurate diagnostic skills are a core competency of OD change agents
Facilitation approach
uses skilled dialogue and discussion, listening, feedback when assisting
professionals to identify weaknesses and strengths of the organization: planning for
change; managing the change process; and implementing, coaching, and problem
solving during the change
Design approach
helps leaders and managers to develop meaningful work climates where
organizational members can accomplish their goals in a healthy way
What constitutes an internal change?
Changes to an organizations operating system
, A formal subsystem consists of: (8 terms)
leadership, strategy, management, goals, marketing, operations, technology, and
structure
Type 1 error
happens when the environment is actually stable, but the leaders and mangers
perceive it as turbulent and proceed to take unneeded actions to respond
Type 2 error
happens when leaders and managers perceive the environment as stable when in
actuality it is turbulent and they fail to take the necessary actions thus threatening
the survival of the organization
Developmental change
involves an improvement of what already exists
Transitional change
consists of an implementation to achieve a known desired state that is different
from the existing one. Ex. Installing a new technology system
Transformational change
