WGU C215 Exam Operations Management latest updated
2026 version with expert solutions
Which definition is used for quality evaluates how well a product performs its intended function? -
answerFitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - answer14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
answerISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - answerchecklist
Which quality control tool should be used to monitor the current status or end result of a process? -
answerFlowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - answerReview and recommend product changes, satisfy customers
needs, open communication
What is the common theme in total quality management (TQM) across all functions in an organization? -
answerTo satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - answermean
, What do assignable causes of variation indicate? - answerEquipment was found out of control
Which continuous improvement method does Cpk measure? - answerHow close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma? - answerpeople involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - answerScreen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - answerProximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - answerProximity to customers
What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - answercapacity planning
Which capacity planning measurement tells how much capacity a company is using? - answerCapacity
utilization
Which two statements are true about effective capacity? - answerAn effective capacity maintains a
minimum output rate under normal conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - answerWhen the average unit cost is
minimized
Which two capacity measurement concepts should a firm consider when conducting a location analysis?
- answerproximity to sources of supply
2026 version with expert solutions
Which definition is used for quality evaluates how well a product performs its intended function? -
answerFitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - answer14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
answerISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - answerchecklist
Which quality control tool should be used to monitor the current status or end result of a process? -
answerFlowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - answerReview and recommend product changes, satisfy customers
needs, open communication
What is the common theme in total quality management (TQM) across all functions in an organization? -
answerTo satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - answermean
, What do assignable causes of variation indicate? - answerEquipment was found out of control
Which continuous improvement method does Cpk measure? - answerHow close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma? - answerpeople involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - answerScreen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - answerProximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - answerProximity to customers
What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - answercapacity planning
Which capacity planning measurement tells how much capacity a company is using? - answerCapacity
utilization
Which two statements are true about effective capacity? - answerAn effective capacity maintains a
minimum output rate under normal conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - answerWhen the average unit cost is
minimized
Which two capacity measurement concepts should a firm consider when conducting a location analysis?
- answerproximity to sources of supply
