MGMT Exam 1 (Chapters 1 - 5) questions and answers 100% verified solutions| guaranteed pass.

a group of people who work together to achieve some specific purpose - correct answers Organization defined as: -the pursuit of organizational goals efficiently and effectively by -integrating the work of people through -planning, organizing, leading, and controlling the organization's resources Simply put: -the art of getting things done through people - correct answers Management to be _____________ means to use resources - people, money, raw materials, and the like - wisely and cost-effectively - correct answers Efficient to be _____________ means to achieve results, to make the right decisions and to successfully carry them out so that they achieve the organization's goals - correct answers Effective refers to the idea that a manager's influence extends far beyond the results that can be achieved by just one individual acting alone - correct answers Multiplier Effect _______________ of studying management: -understand how to deal w/ organizations from the outside -understand how to relate to your supervisors -understand how to interact w/ coworkers -understand how to manage yourself in the workplace - correct answers Rewards of Studying Management ____________ of practicing management: -you & employees can experience a sense of accomplishment -stretch your abilities and magnify your range -build a catalog of successful p/s -you can become a mentor and help others - correct answers Rewards to Practicing Management the ________________ process: 1. Planning 2.Organizing 3. Leading 4. Controlling - correct answers Management Process the first part of the mgmt process you set goals and decide how to achieve them - correct answers Planning the second step of the mgmt process you arrange tasks, people, and other resources to accomplish the work - correct answers Organizing the third step of the mgmt process you motivate, direct, and otherwise influence people to work hard to achieve the organization's goals - correct answers Leading the fourth step of the mgmt process you monitor performance, compare it with goals, and take corrective action as needed - correct answers Controlling 1. manage for competitive advantage -staying ahead of rivals 2. managing for diversity -future won't resemble the past 3. manage for globalization -the expanding mgmt universe 4. manage for information technology -dealing w/ the new normal 5. managing for ethical standards 6. manage for sustainability -the business of green 7. managing for your own happiness & meaningfulness - correct answers Seven Challenges to Being a Star Manager the ability of an organization to produce g/s more effectively than competitors do, thereby outperforming them - correct answers Competitive Advantage using the internet to facilitate every aspect of running a business -information technology has led to the growth in this - correct answers E-Business -far-ranging electronic mgmt: e-communication all the time -more and more data: challenges to decision making -rise of artificial intelligence:more automation in the workforce -organizational changes: shifts in structure, jobs, goals, and knowledge mgmt - correct answers Implications of Info Technology economic development that meets the needs of the present WITHOUT compromising the ability of future generations to meet their own needs - correct answers Sustainability -level of mgmt -make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it - correct answers Top Managers -level of mgmt -implement the policies and plans of the top managers above them and supervise/coordinate the activities of the first-line manages below them - correct answers Middle Managers jobs dealing with people rather than computer screens or voice-response systems - correct answers "High Touch" Jobs -level of mgmt -make short-term operating decisions, directing the daily tasks of non-managerial personnel - correct answers First-Line Manager a manager who is responsible for facilitating team activities toward achieving key results - correct answers Team Leader manager that is responsible for just one organizational activity - correct answers Functional Manager manager that's responsible for several organizational activities - correct answers General Manager voluntary collections of members - political parties, farm cooperatives, labor unions, trade associations, and clubs - whose purpose it to advance members' interests - correct answers Mutual-Benefit Organizations offer services to all clients within their jurisdictions ex: military services, the USPS, local fire & police stations - correct answers Commonweal Organization -skills that are important for first-line managers -the job-specific knowledge needed to perform well in a specialized field - correct answers Technical Skills -skills key for higher-level positions -the ability to think analytically, to visualize an organization as a whole and understand how the parts work together - correct answers Conceptual Skills -type of skills needed for exceptional managers -the ability to work well in cooperation with other people to get things done - correct answers Human Skills -type of skills needed for exceptional managers -the ability to motivate, to inspire trust, to communicate with others - correct answers Soft Skills -ability to motivate & engage others -ability to communicate -work experience outside the US -high energy levels to meet the demands of global travel and a 24/7 world - correct answers Most Valued Traits in Managers -one of Mintzberg's 3 broad types of roles -figurehead, leader & liaison -managers who interact with people inside and outside their work units - correct answers Interpersonal Roles -one of Mintzberg's 3 broad types of roles -monitor, disseminator & spokesperson -managers receive and communicate information - correct answers Informational Roles -one of Mintzberg's 3 broad types of roles -managers use information to make decisions to solve problems or take advantage of opportunities -entrepreneur, disturbance handler, resource allocator & negotiator - correct answers Decisional Roles -he found 3 broad roles that managers must play successfully 1. manager relies more on verbal than on written communication 2. a manager works long hours at an intense pace 3. a manager's work is characterized by fragmentation, brevity & variety - correct answers Mintzberg's Useful Findings information that is unclear or incomplete - correct answers Ambiguous Information the process of taking risks to try to create a new empire -entrepreneur & intrapreneur - correct answers Entrepreneurship someone who sees a new opportunity for a p/s and launches a business to try to realize it - correct answers Entrepreneur someone who works inside an existing organization who sees an opportunity for a p/s and mobilizes the organization's resources to try to realize it - correct answers Intrapreneur an entrepreneur initiates new g/s while a manager coordinates resources needed to produce them - correct answers Difference b/w Entrepreneur & Manager -type of entrepreneur -people who suddenly must earn a living and are simply trying to replace lost income and are hoping a job comes along - correct answers Necessity Entrepreneurs -type of entrepreneur -those who start their business out of a burning desire rather than b/c they lost a job - correct answers Opportunity Entreprenuers 1. understanding of the present 2. guide to action 3. source of new ideas 4. clues to meaning of your managers' decisions 5. clues to meaning of outside events 6. producing positive results - correct answers Six Practical Reasons for Studying This Chapter -one of the overarching perspectives about mgmt -comprised of: classical, behavioral, and quantitative (s) - correct answers Historical Perspective -one of the overarching perspectives about mgmt -comprised of: systems, contingency, and quality-mgmt (1960s - Present) - correct answers Contemporary Perspective -a viewpoint of the historical perspective () -emphasis on ways to manage work more efficiently -comprised of: scientific mgmt & administrative mgmt Viewpoint important b/c: -work activity was amenable to a rational approach -through the application of scientific methods, time and motion studies, and job specialization it was possible to boost produtivity -testing theories - correct answers Classical Viewpoint -classified under the historical perspective & under the classical viewpoint -emphasized the scientific study of work methods to improve the productivity of individual workers -Proponents: Frederick W. Taylor Frank & Lillian Gilbreth -Taylor wanted to eliminate "soldiering" & differential rate scale -Taylor not well liked -Principles: 1. scientifically study each part of the task 2. carefully select workers w/ the right abilities 3. give workers the training and incentives to do the task 4. use scientific principles to plan the work methods - correct answers Scientific Management -classified under the historical perspective & under the classical viewpoint -concerned w/ managing the total organization (entire organization) -Proponents: Henri Fayol & Max Weber - correct answers Administrative Management -pioneered administrative mgmt concept along w/ Max Weber -French engineer and industrialist -first to identify the major functions of mgmt - correct answers Henri Fayol -along w/ Henri Fayol, he pioneered the administrative mgmt concept -German philosopher -believed that bureaucracy was a rational, efficient, ideal organization based on the principles of logic - correct answers Max Weber 1. a well-defined hierarchy of authority -knew who was in charge 2. formal rules and procedures 3. clear division of labor 4. impersonality 5. careers based on merit -based on the principles of logic - correct answers Five Positive Bureaucratic Features -problem with the classical viewpoint -tends to view humans as cogs w/in a machine, not taking into account the importance of human needs - correct answers Mechanistic (s) -emphasis on importance of understanding human behavior and motivating/encouraging employees toward achievement Developed over three phases: 1. early behaviorism 2. the human relations movement 3. behavioral science - correct answers Behavioral Viewpoint -first phase of the behavioral viewpoint -Proponents: Hugo Munsterberg Mary Parker Follett Elton Mayo - correct answers Early Behaviorists -father of industrial psychology -pioneer of early behaviorism 1. study jobs and determine which people are best suited to specific jobs 2. identify the psychological conditions under which employees do their best work 3. devise mgmt strategies to influence employees to follow mgmt's interests -psychology of how people work - correct answers Hugo Munsterberg -social worker and social philosopher -pioneer of early behaviorism